eCommerce refers to activities in which businesses — or consumers — use the Internet to identify supplies, select products and services, complete financial transactions, and/or obtain services. Delivery may occur online or outside of the Internet. Research coverage includes eCommerce platforms and technologies and mobile eCommerce.


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  • For Enterprise Architecture Professionals

    Report: Elevate Digital Disruption Like China's Leading Innovators

    "Internet companies" is a unique term used in China to refer to digital enterprises. These firms were born digital, and they are disrupting traditional companies in every major vertical. Traditi...

    • Downloads: 17
  • For eBusiness & Channel Strategy Professionals

    Report: The Forrester Wave™: B2B Commerce Suites, Q2 2015

    In Forrester's 88-criteria evaluation of B2B commerce suite vendors, we identified the eight most significant providers in the category — CloudCraze, eBay Enterprise (Magento), hybris (an ...

    • Downloads: 99
  • For eBusiness & Channel Strategy Professionals

    Report: Build A World-Class B2B eCommerce Business

    Although some eBusiness and channel strategy professionals are very mature in their understanding and execution of business-to-business (B2B) eCommerce, most organizations are still in the early...

    • Downloads: 1091
  • For eBusiness & Channel Strategy Professionals

    Report: Brief: Turn Pain Into Profits Through Omnichannel Returns

    Omnichannel returns, which allow customers to return online orders to a physical store, are a standard offering for most leading multichannel retailers. But even with this customer-centric capab...

    • Downloads: 42
  • For eBusiness & Channel Strategy Professionals

    Report: The Case For Channel-Shifting Offline Customers Online

    Business-to-business (B2B) companies know they can generate revenue and save money by migrating their offline customers online. The question is, how much and under what circumstances? Forrester ...

    • Downloads: 883
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Analysts who cover eCommerce