eCommerce

eCommerce refers to activities in which businesses — or consumers — use the Internet to identify supplies, select products and services, complete financial transactions, and/or obtain services. Delivery may occur online or outside of the Internet. Research coverage includes eCommerce platforms and technologies and mobile eCommerce.

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113 results in Everything

  • Anjali Yakkundi
  • For Application Development & Delivery Professionals

    Blog:What's Next For Digital Customer Experience Tools?

    Many enterprises we’ve spoken with have discovered that great digital customer experiences matter to their customers and ultimately have tangible bottom-line benefits. If you’re involved...

    • For Application Development & Delivery Professionals

      Blog:DAM Faces An Overcast Future Without Cloud

      Forrester recently published a report on moving digital experience platforms into the cloud. This effort, led by my colleagues Ted Schadler and Mark Grannan, highlights an important point: digital...

      • For Application Development & Delivery Professionals

        Blog:What Is The Key To DAM Success?

        In a world with increasing numbers of rich media assets and a diverse set of distribution channels, more and more organizations are taking a closer look at rich media management options. Despite this...

        • For Application Development & Delivery Professionals

          Report:The 10 Questions To Help Find The Best-Fit Digital Experience Partner

          Separate The Imposters From The Real Deal For Digital Experience Delivery Services

          The scope of what constitutes a digital agency's capabilities has expanded to the point where it can mean almost anything. For digital experience delivery work, this includes everything from customer...

          • Downloads: 291
        • For Application Development & Delivery Professionals

          Report:You're A Content Publisher Now, So Get Your DAM House In Order

          Best Practices: Digital Asset Management, 2015

          In a world with increasing numbers of rich media assets and a diverse set of distribution channels, application development and delivery (AD&D) professionals must take a closer look at rich media...

          • Downloads: 784
        • For Application Development & Delivery Professionals

          Charts & Figures:Do You Need DAM?

        • For Application Development & Delivery Professionals

          Report:Predictions 2016: Digital Services Transformed

          Mounting Pressures Will Change The Priorities Of Firms And Their Providers

          2016 will see the beginning of wholesale changes in the technology services market. This brief examines the three-part dynamic that will alter the way firms buy these services — as digital...

          • Downloads: 391
        • For Application Development & Delivery Professionals

          Report:The Forrester Wave™: Digital Experience Service Providers, Q4 2015

          Digital Customer Experience Implementation Capabilities Are Key Differentiators For AD&D Pros

          In Forrester's 31 criteria evaluation of digital experience services providers, we identified the 11 most significant services providers in the category — Accenture Interactive, Deloitte...

          • Downloads: 461
        • For Application Development & Delivery Professionals

          Blog:Organizing To Deliver Great Digital Experiences

          Many have interpreted the customer experience imperative to mean that IT is dead and marketers are the future. We reject this. IT is far from dead. After all, what’s the point of great design...

          • For Application Development & Delivery Professionals

            Charts & Figures:Forrester's Digital Experience Delivery Maturity Framework

          • For Application Development & Delivery Professionals

            Charts & Figures:Organizations Outsource Large Projects To Third-Party Partners

            Findings From Forrester's Digital Customer Experience Online Survey

          • For Application Development & Delivery Professionals

            Charts & Figures:Examples Of Rich Media Content Across The Customer Life Cycle

          • For Application Development & Delivery Professionals

            Blog:Ask These Four Questions When Buying Site Search

            “Search is often your last chance to keep a customer on your website before they go elsewhere to find the same product or content.” I love this quote (courtesy of the president of a...

            • For Application Development & Delivery Professionals

              Charts & Figures:Example Areas In Which Mobile Capabilities Will Evolve

            • For Application Development & Delivery Professionals

              Blog:Join Our 2015 Digital Experience Delivery Survey

              Mark Grannan, Ted Schadler, Stephen Powers, and I recently launched our annual survey on delivering customer-facing web and mobile initiatives. If you're someone who is involved in...

              • For Application Development & Delivery Professionals

                Charts & Figures:The Five Stages Of Digital Experience Delivery Maturity

              • For Application Development & Delivery Professionals

                Charts & Figures:IT Continues To Play A Key Role In Digital Experience Delivery

                Findings From Forrester's Digital Customer Experience Online Survey

              • For Application Development & Delivery Professionals

                Charts & Figures:DAM Capabilities Support Marketing Agility And Digital Experience Delivery

              • For Application Development & Delivery Professionals

                Blog:Find Premium Digital Development Talent With The 3 C's

                This a guest post by Danielle Geoffroy, a Research Associate on the Application Development & Delivery (AD&D) team. You have a people and organization problem. In our 2015 survey, we asked what...

                • For Application Development & Delivery Professionals

                  Blog:How Are Organizations Supporting Digital Customer Experience Delivery?

                  This post originally appeared on destinationCRM. Forrester recently surveyed 233 digital customer experience professionals with decision-making roles in digital experience (DX) technologies, asking...

                  • For Application Development & Delivery Professionals

                    Charts & Figures:Usability Is Improving But Vendors Still Have Work To Do

                  • For Application Development & Delivery Professionals

                    Report:Vendor Landscape: Digital Asset Management, 2016

                    Cloud, Convergence, And Analytics Will Disrupt The Market

                    In a world with increasing numbers of rich media assets and a diverse set of distribution channels, application development and delivery (AD&D) professionals must take a closer look at products like...

                    • Downloads: 215
                  • For Application Development & Delivery Professionals

                    Charts & Figures:Determine Organizational Readiness For Shared Models

                  • For Application Development & Delivery Professionals

                    Charts & Figures:Digital Asset Management Use Cases

                  • For Application Development & Delivery Professionals

                    Report:Market Overview: Digital Experience Delivery Service Providers, 2015

                    Players With Vastly Different DNAs Scramble To Help Create, Design, And Deliver Digital Customer Engagement

                    Delivering digital customer experiences across branded digital touchpoints, primarily web and mobile, requires a unique set of skills: customer experience strategy, user experience (UX),...

                    • Downloads: 498