eCommerce refers to activities in which businesses — or consumers — use the Internet to identify supplies, select products and services, complete financial transactions, and/or obtain services. Delivery may occur online or outside of the Internet. Research coverage includes eCommerce platforms and technologies and mobile eCommerce.

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428 results in Reports

  • eCommerce
  • Past 18 months
  • For Customer Insights Professionals

    Report:Mobile And The Travel Experience

    A Technographics® 360 Report: Using Survey, Qualitative, And Behavioral Data

    Traveling is synonymous with being mobile — and we mean that in every sense of the term. Smartphones and tablets have disrupted the travel life cycle to the point where consumers reach for...

    • For eBusiness & Channel Strategy Professionals

      Report:Market Overview: Commerce Solutions For Digital Products And Services, 2015

      Supporting Digital Business Models Requires Flexible Platforms

      In the past, online transactions for digital product purchases differed little from physical product purchases, with the exception of the delivery method. However, today's digitally connected...

      • Downloads: 12
    • For eBusiness & Channel Strategy Professionals

      Report:2015 Canadian Mobile Banking Functionality Benchmark

      CIBC And Scotiabank Lead With Enhancements To Account Management Tools, Service Features, And Marketing

      Competition in the Canadian mobile banking space is heating up: All of the big five banks have rolled out new features and tools in the past year, while some like TD Canada Trust have launched...

      • Downloads: 40
    • For Application Development & Delivery Professionals

      Report:The Next App Platforms Will Bridge Corporate, Consumer, Commerce, And Connected Devices

      Introducing Forrester's Digital App Platform Model For Application Development And Delivery Leaders

      To help their firms win, serve, and retain customers, application development and delivery (AD&D) professionals are creating apps spanning consumer tech, commerce platforms, and connected devices. A...

      • Downloads: 161
    • For eBusiness & Channel Strategy Professionals

      Report:The Web Will Influence 45% Of EU-7 Offline Sales By 2020

      ForecastView Document

      This report provides context for and insight into Forrester's Web-Influenced Retail Sales Forecast, 2015 To 2020 (EU-7). Although 91% of retail sales in the EU-7 were offline in 2014, an online...

      • Downloads: 7
    • For B2B Marketing Professionals

      Report:Threats To Their Traditional Sales Force Will Change The Focus For B2B Marketers

      Death Of A (B2B) Salesman

      This report, originally written for eBusiness and channel strategy professionals, includes content relevant to B2B marketers, especially those leading sales enablement initiatives in...

      • Downloads: 79
    • For eBusiness & Channel Strategy Professionals

      Report:2015 US Small Business Insurance Digital Sales Functionality Benchmark

      The Hartford Leads Our First Review Of US Small Business Insurer Digital Sales Functionality

      The US economy is booming, and so is small business growth. And as businesses grow, so does their need for business insurance. How effective are small business insurance websites when it comes to...

      • Downloads: 82
    • For Application Development & Delivery Professionals

      Report:Brief: How Financial Services Firms Use Video To Transform Customer Experiences

      Online Video And Chat Prove Increasingly Important

      In the age of the customer, trust and transparency are critical for banks, investment management firms, and insurance providers. With the growth of online and mobile banking, online video and video...

      • Downloads: 108
    • For eBusiness & Channel Strategy Professionals

      Report:Quick Take: Vanguard's Personal Advisor Will Transform The Financial Advice Business

      Compelling New Service Will Disrupt The Wealth Management Industry By Blending Human And Digital

      Vanguard's Personal Advisor Services exploits digital technology to bring personal guidance from a financial advisor for an annual fee of just 0.30% of a client's managed assets. Even before its...

      • Downloads: 143
    • For eBusiness & Channel Strategy Professionals

      Report:US B2B eCommerce Will Be Twice The Size Of B2C eCommerce By 2020

      ForecastView Document

      US business-to-business (B2B) retail sold more than $8 trillion in goods in 2014, accounting for roughly half of the US economy's gross domestic product. Although only a fraction of this wholesale...

      • Downloads: 4
    • For eBusiness & Channel Strategy Professionals

      Report:Brief: Seize A Window Of Opportunity In Patent Reform Now

      Don't Let Patent Trolls Hamper Your Digital Retailing Innovation Efforts

      Virtually all eBusiness and channel strategy professionals face a significantly increased volume of patent litigation due to the issuance of many more loose patents since the 1990s and from the...

      • Downloads: 18
    • For eBusiness & Channel Strategy Professionals

      Report:How French Banking Customers Use Different Channels, 2015

      Weave Digital And Human Touchpoints Together To Build A New Generation Of Digital Banking

      Banking channel use is changing in France as customers increasingly use digital touchpoints like online and mobile banking to manage their financial lives. Digital touchpoints are gradually replacing...

      • Downloads: 82
    • For eBusiness & Channel Strategy Professionals

      Report:Building The Business Case For Omnichannel In Retail

      Use Forrester's TEI Model To Understand The Value Of Omnichannel Fulfillment

      Retailers are launching omnichannel fulfillment projects at a rapid pace. eBusiness professionals are prioritizing these projects due to growing customer demand for new order fulfillment options and...

      • Downloads: 157
    • For eBusiness & Channel Strategy Professionals

      Report:Engage Customers Through Mobile

      Executive Overview: The Mobile Mind Shift Playbook

      eBusiness and channel strategy professionals face both the opportunity and the challenge of an ever more connected consumer. Consumers expect to be able to engage with brands on their mobile devices...

      • Downloads: 1334
    • For eBusiness & Channel Strategy Professionals

      Report:Why Consumers And Retailers Alike Are Embracing Reserve-And-Collect

      Store pickup is a tried-and-true form of fulfillment for omnichannel retailers but not all store pickup programs were created equal. In fact, today there are fundamental differences in programs...

      • Downloads: 109
    • For eBusiness & Channel Strategy Professionals

      Report:Trends 2015: Australian And New Zealand Digital Banking

      Digital Technologies Will Be Crucial To Driving Growth And Innovation

      The strong focus on growing revenue, combined with digital disruption, tougher competition, a shake-up in payments, and increasing consumer expectations, means that digital banking teams in Australia...

      • Downloads: 106
    • For eBusiness & Channel Strategy Professionals

      Report:Is The Web A Threat Or An Opportunity For Organized Retail In India?

      ForecastView Document

      This report provides insights into Forrester's Web-Influenced Retail Sales Forecast, 2014 To 2019 (India). We define web-influenced retail sales as offline retail sales that are influenced by online...

      • Downloads: 1
    • For eBusiness & Channel Strategy Professionals

      Report:Telematics Will Disrupt The Car Insurance Industry

      European Insurers Must Act Now To Stay Ahead Of Disruption

      Vehicle telematics — the integration of vehicle monitoring systems, mobile communications, and information processing — will disrupt the car insurance industry. Telematics-enabled...

      • Downloads: 137
    • For eBusiness & Channel Strategy Professionals

      Report:Brief: The State Of India's Online Retail Market In 2015

      Mobile And Marketplaces Are Key Growth Drivers

      The Indian online retail market is at an early stage, yet it is attracting investment and Forrester expects it to grow at a rapid pace through 2019. We anticipate that India's online retail spending...

      • Downloads: 58
    • For CIO Professionals

      Report:How To Build A Digital Business In India

      Indian Firms Must Develop The Vision, Skills, Processes, And Technologies Needed For Transformation

      The proliferation of social, mobile, and cloud applications is having a profound impact on consumer expectations. In India, the availability of affordable smartphones and wireless Internet is...

      • Downloads: 58
    • For eBusiness & Channel Strategy Professionals

      Report:Alibaba And Tencent Are Disrupting The Offline Payment Market In China

      Alipay Wallet And WeChat Payment Create Clear Value And New Opportunities For Organizations

      Alibaba's Alipay Wallet and Tencent's WeChat Payment, the two leading mobile payment services in China, entered the offline payment market in late 2013 and early 2014, respectively. Given their...

      • Downloads: 71
    • For CIO Professionals

      Report:Use The Power Of B2B Digital Ecosystems

      CIOs Will Be Orchestrators Of Digital Ecosystems To Boost Innovation, Production, And Go-To-Market Capabilities

      Business-to-business (B2B) digital ecosystems drive a fundamental shift in the way companies cooperate and compete with one another. Through the continuous exchange of information and the...

      • Downloads: 123
    • For eBusiness & Channel Strategy Professionals

      Report:The Business Case For mPOS Is Associate Enablement

      Mobile Point Of Service Is Marked By Rising Interest But Misunderstood ROI

      Mobile point of service (mPOS) has seen a rapid increase in interest from eBusiness and retail leaders over the past few years; however, the return on investment (ROI) has been elusive. Deployment...

      • Downloads: 77
    • For Infrastructure & Operations Professionals

      Report:Brief: Service Marketplaces Create A Hub For Your Hybrid Ecosystem

      Emerging Data Center Marketplaces Empower The Customer And Threaten Traditional Sales Channels

      When it comes time to provision new data center capacity, most infrastructure and operations (I&O) pros today consider a multitude of scenarios — such as expanding existing facilities, renting...

      • Downloads: 39
    • For eBusiness & Channel Strategy Professionals

      Report:Forrester Research eCommerce Forecast, 2014 To 2019 (US)

      Online Retail Tops $300 Billion In 2015

      Forrester expects online retail sales in the US to reach $334 billion in 2015, approximately 10% of all sales in the US. eCommerce will experience a strong compound annual growth rate (CAGR) of 10%...

      • Downloads: 303