eCommerce

eCommerce refers to activities in which businesses — or consumers — use the Internet to identify supplies, select products and services, complete financial transactions, and/or obtain services. Delivery may occur online or outside of the Internet. Research coverage includes eCommerce platforms and technologies and mobile eCommerce.

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1059 results in Reports

  • B2C eCommerce
  • For eBusiness & Channel Strategy Professionals

    Report:Latin America Online Retail Forecast, 2015 To 2020

    Trends In Brazil, Argentina, And Mexico

    With a population of over half a billion and two countries among the world's 15 largest economies, Latin America is firmly on the radar of eBusiness leaders looking to expand their digital offerings....

    • Downloads: 1
  • For eBusiness & Channel Strategy Professionals

    Report:Brief: US Online Retail Forecast: 2015 To 2020

    We expect US online retail to reach $373 billion in 2016. That figure will grow to more than $500 billion by 2020. This brief explores the drivers of online retail sales growth in the US and the...

    • Downloads: 59
  • For eBusiness & Channel Strategy Professionals

    Report:New Online Shopping Traditions Emerge From The 2015 US Holiday Season

    A Technographics® 360 Report: Using Online Community And Social Listening Data

    With the 2015 holiday season safely behind us, eBusiness professionals can start to analyze US consumers' holiday season shopping behaviors. Due to the large sales volumes, consumers' high...

    • Downloads: 12
  • For eBusiness & Channel Strategy Professionals

    Report:Forrester Data Web-Influenced Retail Sales Forecast, 2016 To 2021 (EU-7)

    ForecastView Spreadsheet

    Our web-influenced forecast helps retailers understand how consumers research online but buy offline. By 2021, the web will influence 46% of offline sales. Web-influenced sales will grow at a...

    • Downloads: 1
  • For eBusiness & Channel Strategy Professionals

    Report:Design Better Cross-Channel Banking Journeys

    Digital Executives Should Take The Lead By Focusing On The Most Important Touchpoint Pairs

    Bank prospects and customers frequently move from one touchpoint to another to shop for products, receive customer service, make transactions, and get financial advice. Yet many of these...

    • Downloads: 152
  • For eBusiness & Channel Strategy Professionals

    Report:Five Payment Trends North American eBusiness Professionals Should Watch: 2016 To 2018

    Consumers are tapping digital touchpoints to shop, and they increasingly rely on mobile devices online and in-store. In turn, retailers are shifting their attention to deliver more value to customers...

    • Downloads: 134
  • For eBusiness & Channel Strategy Professionals

    Report:Trends 2016: North American Digital Insurance

    The Age Of The Customer Expands The Scope Of Digital Influence In 2016

    US and Canadian digital insurance teams have come face to face with the age of the customer. Customers expect to have their problems solved whenever, wherever, and on any device. New competitors are...

    • Downloads: 266
  • For eBusiness & Channel Strategy Professionals

    Report:10 FAQs On The State Of Online Retail

    What Inquiring eBusiness Executives Are Always Asking About

    This report answers the top questions that Forrester clients ask about the state of online retail. In an FAQ format, we address eBusiness professionals' general sizing, region, and category...

    • Downloads: 96
  • For eBusiness & Channel Strategy Professionals

    Report:Disrupting Finance: Digital Wallets

    Digital Wallets Compete For Market Share, But Consumer Adoption Will Be Slower Than You Think

    Where, with whom, and how much customers spend is a treasure trove of profitable data currently held by banks and a handful of card networks worldwide. The past few years have seen the emergence of...

    • Downloads: 256
  • For eBusiness & Channel Strategy Professionals

    Report:Forrester Research Online Cross-Border Retail Forecast, 2016 To 2021 (Global)

    ForecastView Spreadsheet

    Cross-border B2C e-commerce will more than double over the next five years to reach $424 billion by 2021. China will drive cross-border growth, and its share of the online cross-border market will...

    • Downloads: 2
  • For eBusiness & Channel Strategy Professionals

    Report:Forrester Research Online Cross-Border Retail Forecast, 2016 To 2021 (Europe)

    ForecastView Spreadsheet

    Part of our global online cross-border retail forecast, this forecast details cross-border retail buyers, cross-border retail spend, and the provenance by region of retail goods bought cross-border...

    • For eBusiness & Channel Strategy Professionals

      Report:Use Digital Money Management To Deliver Personalized Financial Coaching

      Vision: The Digital Money Management Playbook

      Digital business strategy executives must put digital money management at the heart of digital banking, help customers understand their financial situation, and use context to help customers make...

      • Downloads: 580
    • For eBusiness & Channel Strategy Professionals

      Report:Mobile Moments Transform Commerce And Service Experiences

      Strategic Plan: The Mobile eBusiness Playbook

      Mobile provides eBusiness and channel strategy professionals with opportunities to transform commerce and service experiences online and in physical locations. To master these moments, use the IDEA...

      • Downloads: 543
    • For eBusiness & Channel Strategy Professionals

      Report:Forrester Research Online Retail Forecast, 2015 To 2020 (Latin America)

      ForecastView Spreadsheet

      A challenging macroeconomic environment in the Latin American countries of Argentina, Brazil, and Mexico is directly affecting consumer spending on online retail. We expect the Latin American online...

      • Downloads: 2
    • For eBusiness & Channel Strategy Professionals

      Report:Five Pitfalls To Avoid When Executing A Retail eCommerce Strategy

      Processes: The Retail eCommerce Playbook

      Retail eCommerce has two decades of experience under its belt, so companies in the early stages of web retail can now follow a fairly established set of best practices. This report provides guidance...

      • Downloads: 1267
    • For eBusiness & Channel Strategy Professionals

      Report:Vendor Landscape: Pick The Right Digital Money Management Technologies

      Tools And Technology: The Digital Money Management Playbook

      For digital business strategy executives at retail banks and wealth management firms worldwide who are either launching digital money management for the first time or want to improve an existing...

      • Downloads: 419
    • For eBusiness & Channel Strategy Professionals

      Report:The Five Key Success Factors Of A Global eBusiness

      Strategic Plan: The eCommerce Globalization Playbook

      One of the questions that organizations launching a global eCommerce operation often ask is, "What are the elements behind a successful global eCommerce strategy?" We can see that the organizations...

      • Downloads: 360
    • For CIO Professionals

      Report:2016 Technology Imperatives For US Healthcare Providers

      The Age Of The Customer Upends The US Healthcare Tech Agenda

      Industries ranging from retail and financial services to airlines and consumer products firms have embraced the age of the customer and pivoted their technology agendas accordingly. This shift has...

      • Downloads: 1287
    • For eBusiness & Channel Strategy Professionals

      Report:Q&A: Why Online Video Matters For Digital Financial Services

      Online Video Helps eBusiness Teams Engage, Win, And Serve Customers Efficiently

      Online video has become a primary channel for individuals to get information. Using sites like YouTube or videos built directly into a firm's own site, it provides an effective way for firms to...

      • Downloads: 130
    • For eBusiness & Channel Strategy Professionals

      Report:The New Paradigm Of Retail

      Vision: The Retail eCommerce Playbook

      As omnichannel services and agile commerce continue to change the offers retailers provide and the ways consumers buy, the look and feel of retail is changing in lockstep. Even as eCommerce sales...

      • Downloads: 4283
    • For eBusiness & Channel Strategy Professionals

      Report:Q&A: Why Mobile Imaging Matters For Digital Financial Services

      Technologies Like Optical Character Recognition Enable eBusiness Teams To Better Win, Serve, And Retain Customers

      Better smartphone cameras and increasingly advanced mobile technologies are providing new opportunities for digital teams at financial providers to win and serve customers more effectively using...

      • Downloads: 112
    • For eBusiness & Channel Strategy Professionals

      Report:The Great Debate: Mobile Websites Or Apps?

      Give Consumers What They Want: Both

      Your best customers typically prefer your app and not your mobile website, but they depend on both. Consumers are more likely to make purchases within apps because the experience is better, but they...

      • Downloads: 274
    • For Application Development & Delivery Professionals

      Report:Brief: Enhance The Supply Chain And Logistics To Improve Omnichannel Fulfillment

      Retailers increasingly seek to provide omnichannel fulfillment as a way to improve customer experience. However, many find themselves challenged by the complexity these efforts pose for underlying...

      • Downloads: 83
    • For eBusiness & Channel Strategy Professionals

      Report:20 Startups All Retail eBusiness Executives Should Know In 2016

      Retail eBusiness executives are constantly bombarded with technology companies offering new and differentiated solutions. To answer the question "Which companies in retail are most interesting?" we...

      • Downloads: 245
    • For eBusiness & Channel Strategy Professionals

      Report:The Retail eCommerce Metrics That Matter

      Performance Management: The Retail eCommerce Playbook

      To achieve key business goals — such as increasing retail sales both online and offline — retail eCommerce executives need to ensure that they have the right metrics in place. These metrics should...

      • Downloads: 1621