eCommerce refers to activities in which businesses — or consumers — use the Internet to identify supplies, select products and services, complete financial transactions, and/or obtain services. Delivery may occur online or outside of the Internet. Research coverage includes eCommerce platforms and technologies and mobile eCommerce.

1 result in Reports

  • B2C eCommerce
  • Health Providers
  • For Customer Experience Professionals

    Report:Use Personas To Design For Engagement

    Highlights From A Panel At Forrester's Marketing Forum 2008

    At Forrester's Marketing Forum, we held a session with three pairs of agencies and clients that have used personas very effectively. When QVC and Critical Mass redesigned the QVC Web site to create a...

    • Downloads: 1296