eCommerce refers to activities in which businesses — or consumers — use the Internet to identify supplies, select products and services, complete financial transactions, and/or obtain services. Delivery may occur online or outside of the Internet. Research coverage includes eCommerce platforms and technologies and mobile eCommerce.

1 result in Reports

  • Consumer Mobility
  • Consumer Technographics
  • Retail
  • Moira Dorsey
  • For Customer Experience Professionals

    Report:The Future Of Online Customer Experience

    It Looks Customized, Aggregated, Relevant, And Social

    Forrester believes that four attributes will characterize the next phase of development of the Web. Online experiences will be: customized by the end user, aggregated at the point of use, relevant to...

    • Downloads: 4371