eCommerce refers to activities in which businesses — or consumers — use the Internet to identify supplies, select products and services, complete financial transactions, and/or obtain services. Delivery may occur online or outside of the Internet. Research coverage includes eCommerce platforms and technologies and mobile eCommerce.

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2279 results in Reports

  • eCommerce
  • For eBusiness & Channel Strategy Professionals

    Report:Telematics Will Disrupt The Car Insurance Industry

    European Insurers Must Act Now To Stay Ahead Of Disruption

    Vehicle telematics — the integration of vehicle monitoring systems, mobile communications, and information processing — will disrupt the car insurance industry. Telematics-enabled...

    • For eBusiness & Channel Strategy Professionals

      Report:Brief: The State Of India's Online Retail Market In 2015

      Mobile And Marketplaces Are Key Growth Drivers

      The Indian online retail market is at an early stage, yet it is attracting investment and Forrester expects it to grow at a rapid pace through 2019. We anticipate that India's online retail spending...

      • For CIO Professionals

        Report:How To Build A Digital Business In India

        Indian Firms Must Develop The Vision, Skills, Processes, And Technologies Needed For Transformation

        The proliferation of social, mobile, and cloud applications is having a profound impact on consumer expectations. In India, the availability of affordable smartphones and wireless Internet is...

        • Downloads: 18
      • For eBusiness & Channel Strategy Professionals

        Report:Alibaba And Tencent Are Disrupting The Offline Payment Market In China

        Alipay Wallet And WeChat Payment Create Clear Value And New Opportunities For Organizations

        Alibaba's Alipay Wallet and Tencent's WeChat Payment, the two leading mobile payment services in China, entered the offline payment market in late 2013 and early 2014, respectively. Given their...

        • Downloads: 34
      • For CIO Professionals

        Report:Use The Power Of B2B Digital Ecosystems

        CIOs Will Be Orchestrators Of Digital Ecosystems To Boost Innovation, Production, And Go-To-Market Capabilities

        Business-to-business (B2B) digital ecosystems drive a fundamental shift in the way companies cooperate and compete with one another. Through the continuous exchange of information and the...

        • Downloads: 54
      • For eBusiness & Channel Strategy Professionals

        Report:The Business Case For mPOS Is Associate Enablement

        Mobile Point Of Service Is Marked By Rising Interest But Misunderstood ROI

        Mobile point of service (mPOS) has seen a rapid increase in interest from eBusiness and retail leaders over the past few years; however, the return on investment (ROI) has been elusive. Deployment...

        • Downloads: 41
      • For Infrastructure & Operations Professionals

        Report:Brief: Service Marketplaces Create A Hub For Your Hybrid Ecosystem

        Emerging Data Center Marketplaces Empower The Customer And Threaten Traditional Sales Channels

        When it comes time to provision new data center capacity, most infrastructure and operations (I&O) pros today consider a multitude of scenarios — such as expanding existing facilities, renting...

        • Downloads: 26
      • For eBusiness & Channel Strategy Professionals

        Report:Forrester Research eCommerce Forecast, 2014 To 2019 (US)

        Online Retail Tops $300 Billion In 2015

        Forrester expects online retail sales in the US to reach $334 billion in 2015, approximately 10% of all sales in the US. eCommerce will experience a strong compound annual growth rate (CAGR) of 10%...

        • Downloads: 118
      • For eBusiness & Channel Strategy Professionals

        Report:Disrupting Finance: P2P Currency Exchange

        Startups Offer A Cheaper Way To Transfer Money Abroad

        Person-to-person (P2P) currency exchange platforms like CurrencyFair, TransferWise, and match customers with one another to facilitate currency exchanges. These startups offer better...

        • Downloads: 73
      • For eBusiness & Channel Strategy Professionals

        Report:Trends 2015: North American Digital Banking

        eBusiness Execs Must Help Their Firms Uncover The Digital Opportunity

        Better economic conditions and an easing of the regulatory onslaught faced in the past few years means that US and Canadian banks are once again prioritizing top-line growth in 2015. Less focus on...

        • Downloads: 169
      • For eBusiness & Channel Strategy Professionals

        Report:Four Best Practices From National Health Insurance E-Brokers

        Online Aggregators Offer Superior Online Experiences To Health Plans, From Discovery To The Shopping Cart

        Online aggregators Expedia and Orbitz disrupted the travel industry by offering one-stop shopping convenience, but three national e-brokers, eHealth, GetInsured, and GoHealth, have been quietly doing...

        • Downloads: 68
      • For eBusiness & Channel Strategy Professionals

        Report:Death Of A (B2B) Salesman

        One Million US B2B Salespeople Will Lose Their Jobs To Self-Service eCommerce By 2020

        Forrester forecasts that 1 million US B2B salespeople will lose their jobs to self-service eCommerce by the year 2020. While B2B buyers overwhelmingly prefer to research, and increasingly buy,...

        • Downloads: 218
      • For B2C Marketing Professionals

        Report:How To Reach US Investors

        What Different Investor Segments Really Want

        This report, originally written for eBusiness and channel strategy professionals, includes content relevant to your role. Here's why: Forrester's investor segmentation and media consumption data can...

        • Downloads: 47
      • For B2C Marketing Professionals

        Report:Why US Investors Behave The Way They Do

        Segmenting US Investors, 2015

        This report, originally written for eBusiness and channel strategy professionals, includes content relevant to your role. Here's why: US investors comprise half of all online US adults — a vast...

        • Downloads: 43
      • For eBusiness & Channel Strategy Professionals

        Report:How Ready Is Your Commerce Platform For Responsive Web?

        An Analysis Of The Leading Commerce Suite Vendors' Responsive Web Maturity

        Delivering optimized commerce experiences across an increasingly diverse landscape of mobile, tablet, and desktop browsers is now an imperative for eBusiness teams. Responsive web design (RWD) has...

        • Downloads: 115
      • For eBusiness & Channel Strategy Professionals

        Report:The Future Of Shopping

        Only Six Sectors Will Thrive; Others Will Struggle Or Die

        The retail industry is more complex than ever. Every year, startups release new technologies that promise to help consumers shop more easily or aim to help retailers improve their businesses. At the...

        • Downloads: 437
      • For eBusiness & Channel Strategy Professionals

        Report:Forrester Research Web-Influenced Retail Sales Forecast, 2014 To 2019 (India)

        ForecastView Spreadsheet

        The forecast analyzes the influence of the Web on retail sales to understand the total web impact (online sales plus web influence on offline sales) on retail sales and the need for omnichannel...

        • Downloads: 4
      • For B2C Marketing Professionals

        Report:UK's Multichannel Consumers Demand Customer Life-Cycle Marketing

        Discover The Touchpoints UK Consumers Turn To For Discovery, Exploration, Purchase, Inquiries, And Engagement

        Consumers have come to rely on a plethora of channels, devices and touchpoints to guide them through their purchase decisions. This path to purchase has broken free from the linear conception of the...

        • Downloads: 67
      • For eBusiness & Channel Strategy Professionals

        Report:Drive Incremental Sales With Endless Aisle Capabilities

        Today's Tools Deliver Top-Line Growth For Retailers

        The retail industry has been tackling omnichannel fulfillment for a few years, with most of the focus going toward store fulfillment of online orders and click-and-collect. These capabilities rose to...

        • Downloads: 93
      • For eBusiness & Channel Strategy Professionals

        Report:US B2B eCommerce Forecast: 2015 To 2020

        B2B eCommerce Will Top $1 Trillion By 2020 In The US

        Forrester estimates that B2B eCommerce will top $1.1 trillion and account for 12.1% of all B2B sales in the US by 2020. At the end of 2015, Forrester expects eCommerce to reach $780 billion and...

        • Downloads: 182
      • For eBusiness & Channel Strategy Professionals

        Report:What Banks Can Learn From Retailers' Websites

        Eight Marketing And Sales Tactics That Digital Banking Teams Should Borrow From Their Retail Peers

        Over the past decade, eBusiness and channel strategy teams at many large banks have done yeoman's work in upgrading and improving their public websites. They've made great strides in areas like...

        • Downloads: 154
      • For eBusiness & Channel Strategy Professionals

        Report:Use WeChat To Facilitate Cross-Channel Sales And Customer Engagement

        WeChat Is More Than Just A Social Messaging Platform

        WeChat is the world's largest instant messaging (IM) application, with 468 million monthly active users in 200 countries. As such, it's one of the most important international mobile messaging...

        • Downloads: 86
      • For Application Development & Delivery Professionals

        Report:B2B Order Management Bridges The Gap Between B2B eCommerce And ERP

        Create A B2B Order Management Strategy That Prioritizes Speed And Agility Over Economies Of Standardization

        Many eCommerce projects fail due to problems integrating front-office applications with back-office order tracking and execution. This "integration gap" is a particular challenge in B2B scenarios...

        • Downloads: 102
      • For eBusiness & Channel Strategy Professionals

        Report:Lessons In Leading A Digital Business Transformation

        Insights From The Front Lines At 3M, Bank Of America, And Walgreens

        The forces of digital disruption have reached critical mass, threatening every incumbent firm in every industry. Attendees at our Forum For eBusiness & Channel Strategy Professionals heard from...

        • Downloads: 309
      • For eBusiness & Channel Strategy Professionals

        Report:Brief: Audit Your Digital Transformation Efforts To Ensure Successful Delivery

        Introducing Forrester's Digital Business Transformation Program Assessment Tool

        Digital transformation is a complex and potentially expensive undertaking. How do you know if your team is set up for success? Do you have the right senior sponsorship and cross-functional governance...

        • Downloads: 115