eCommerce

eCommerce refers to activities in which businesses — or consumers — use the Internet to identify supplies, select products and services, complete financial transactions, and/or obtain services. Delivery may occur online or outside of the Internet. Research coverage includes eCommerce platforms and technologies and mobile eCommerce.

Refine your results

Date Range

Role

Methodology

Industry

Topics

Market Imperatives

Region

Vendor

Analyst

1116 results in Reports

  • Consumer Mobility
  • For eBusiness & Channel Strategy Professionals

    Report:2016 Canadian Mobile Banking Functionality Benchmark

    CIBC And Scotiabank Lead, While All Canadian Banks Have Improved Functionality

    We used our Mobile Banking Functionality Benchmark methodology to evaluate the mobile banking offerings of five retail banks in Canada using 40 criteria. While all of the Canadian banks deliver...

    • For Application Development & Delivery Professionals

      Report:Measuring Mobile Apps

      Continuous Improvement: The Mobile App Development Playbook

      App users drive development teams to deliver new features and capabilities. Mobile performance management tools provide an essential feedback loop to guide the content of these updates. The...

      • Downloads: 1281
    • For Application Development & Delivery Professionals

      Report:Mobile Needs A Four-Tier Engagement Platform

      Road Map: The Mobile App Development Playbook

      Mobile is pushing aging web architectures to the brink. The three-tier architecture built for a browser-led PC world can't flex, scale, or respond to the needs of a good mobile experience or the...

      • Downloads: 1606
    • For eBusiness & Channel Strategy Professionals

      Report:Mobile Messaging: Catalyst And Core Channel For Commerce

      eBusiness Pros Must Master The Art Of Micro Moments To Engage Customers Effectively

      Mobile messaging is an old technology, but the old dog is learning new tricks. The combination of mobile apps and smartphones seemed destined to make simple text messages obsolete, but messaging...

      • Downloads: 55
    • For Customer Insights Professionals

      Report:Mobile Messaging Fails Customers Today

      Despite preceding most mobile technologies, mobile messaging is evolving rapidly. Simple text messages may seem obsolete, but combined with contextual data, they provide a new opportunity for digital...

      • Downloads: 7
    • For eBusiness & Channel Strategy Professionals

      Report:2016 European Mobile Banking Functionality Benchmark

      CaixaBank Tops Our Review Of European Banks' Mobile Banking Services

      This report explores the best practices we've uncovered by reviewing the mobile banking functionality of 11 of the largest retail banks in Europe. While all the banks have made improvements over the...

      • Downloads: 75
    • For eBusiness & Channel Strategy Professionals

      Report:2016 US Mobile Banking Functionality Benchmark

      Bank Of America Takes The Lead, While All US Banks Have Improved Functionality

      We used our Mobile Banking Functionality Benchmark methodology to evaluate the mobile banking offerings of the five largest retail banks in the US. While all of the US banks meet customers' needs by...

      • Downloads: 127
    • For eBusiness & Channel Strategy Professionals

      Report:2016 UK Mobile Banking Functionality Benchmark

      Lloyds Bank Continues To Offer The Most Extensive Functionality

      This report explores the best practices we've uncovered by reviewing the mobile banking functionality of six of the largest retail banks in the UK. It's intended to help digital banking strategy...

      • Downloads: 69
    • For Application Development & Delivery Professionals

      Report:Vendor Landscape: Digital Experience Platforms

      Three Classes Of Vendors Tackle The Multichannel Experience Mandate

      Application development and delivery (AD&D) professionals need an array of software to create and manage the digital experience (DX). They must evaluate, implement, integrate, and build front-end...

      • Downloads: 1846
    • For eBusiness & Channel Strategy Professionals

      Report:2015 Retail Omnichannel Functionality Benchmark

      Benchmarks: The Omnichannel Commerce Playbook

      Forrester used its Retail Omnichannel Functionality Benchmark methodology to assess 20 leading retailers across the UK and US to help retail digital business executives better understand how their...

      • Downloads: 140
    • For Customer Insights Professionals

      Report:The Uptake And Engagement Of Social Mobile Apps In The US And The UK

      Comparing Social Networking, Messaging, Email, And Digital Video/Voice Apps

      Even though smartphone owners spend more and more time using their devices, smartphones remain primarily networking and communication tools. We used Forrester's Mobile Audience Data to review the...

      • Downloads: 11
    • For CIO Professionals

      Report:The Top Technologies For Your Business Technology Agenda, 2016

      The Top Business Technologies To Win, Serve, And Retain Customers Along Every Step Of Their Journeys

      Customer-obsessed firms are customer-led and insights-driven. They move fast rather than perfectly, and they are connected to serve increasingly powerful customers. CIOs wield a critical asset: the...

      • Downloads: 191
    • For Infrastructure & Operations Professionals

      Report:Vendor Landscape: Application Performance Management, Including Mobile APM, Q2 2016

      Vendors From All Specialties Are Converging On APM

      Application performance management (APM) has graduated from monitoring back-end systems to helping delight customers. Infrastructure and operations (I&O) professionals tasked with managing today's...

      • Downloads: 80
    • For CMO Professionals

      Report:Brief: Digital Winners Know That More Is More

      Uber, Financial Services, And The End Of Zero-Sum Thinking

      Uber is the most prominent proof that a new economic model has changed how businesses succeed. The model, based on positive-sum thinking, rejects the age-old assumption of scarcity. This brief looks...

      • Downloads: 277
    • For Customer Experience Professionals

      Report:Leading Innovative Mobile Experiences In Asia Pacific, 2016

      Consumers across Asia Pacific (AP) are quickly moving from "transitional" to "shifted" in their desire to be served on mobile. With mobile central to their lives, they seek differentiated experiences...

      • Downloads: 101
    • For eBusiness & Channel Strategy Professionals

      Report:Five Payment Trends North American eBusiness Professionals Should Watch: 2016 To 2018

      Consumers are tapping digital touchpoints to shop, and they increasingly rely on mobile devices online and in-store. In turn, retailers are shifting their attention to deliver more value to customers...

      • Downloads: 218
    • For eBusiness & Channel Strategy Professionals

      Report:Organize For Mobile Success

      Organization: The Mobile eBusiness Playbook

      As firms mature their mobile strategies in 2016 and beyond, the C-suite must take ownership of mobile initiatives to ensure the dedication, processes, and resources they require. This report helps...

      • Downloads: 143
    • For eBusiness & Channel Strategy Professionals

      Report:Make Smart Mobile Technology Choices

      Benchmarks: The Mobile eBusiness Playbook

      "What are my competitors doing?" is one of the most frequent questions that Forrester's clients ask. This report helps eBusiness professionals benchmark both their use of mobile technology and...

      • Downloads: 132
    • For eBusiness & Channel Strategy Professionals

      Report:The Future Of Mobile: From App Silos To Open Ecosystems

      Mobile Becomes The Experience Choreographer

      There isn't a single "thing" that will replace or disrupt mobile — not wearables, the Internet of Things, nor M2M. The future of mobile is more granular parts (or micro moments) that are...

      • Downloads: 400
    • For Application Development & Delivery Professionals

      Report:Blurring Approaches To Mobile Apps Expand Options For Developers

      Developers are often constrained by traditional mobile development approaches, budgets, and time-to-market. Native and web-based approaches simply aren't enough to address all requirements. New...

      • Downloads: 101
    • For eBusiness & Channel Strategy Professionals

      Report:Optimize Performance For Global And Mobile eCommerce

      Performance Management: The eCommerce Globalization Playbook

      eBusiness leaders can't assume that existing investments in data centers, bandwidth, and content delivery networks (CDNs) will be sufficient to ensure blazing-fast speeds in faraway markets or on...

      • Downloads: 1033
    • For eBusiness & Channel Strategy Professionals

      Report:Mobile Moments Transform Commerce And Service Experiences

      Strategic Plan: The Mobile eBusiness Playbook

      Mobile provides eBusiness and channel strategy professionals with opportunities to transform commerce and service experiences online and in physical locations. To master these moments, use the IDEA...

      • Downloads: 583
    • For eBusiness & Channel Strategy Professionals

      Report:Choose The Right Mobile Banking Solution

      Tools And Technology: The Mobile Banking Strategy Playbook

      Increasing mobile banking adoption and customer expectations put banks under pressure to develop advanced mobile banking capabilities. They often prioritize implementable single-channel solutions...

      • Downloads: 1820
    • For Customer Insights Professionals

      Report:Brief: Use Mobile Gaming Analytics To Improve Your Digital Marketing

      Chinese Firms Leverage Mobile Games To Increase The Effectiveness Of Their Marketing Performance

      Chinese firms wanting to better engage the online population of hyperconnected consumers are beginning to look to mobile gaming — which has become the most common group of applications that these...

      • Downloads: 98
    • For eBusiness & Channel Strategy Professionals

      Report:Choose The Right Mobile Insurance Solution

      Tools And Technology: The Mobile Insurance Strategy Playbook

      Poor technology decisions will undermine the best mobile insurance strategies. Making the wrong choice could mean trading away a mobile platform that remains viable for the long haul for one that...

      • Downloads: 357