eCommerce refers to activities in which businesses — or consumers — use the Internet to identify supplies, select products and services, complete financial transactions, and/or obtain services. Delivery may occur online or outside of the Internet. Research coverage includes eCommerce platforms and technologies and mobile eCommerce.

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6 results in Reports

  • Mobile Commerce (mCommerce)
  • Customer Experience
  • For Customer Experience Professionals

    Report:Case Study: Pizza Pizza Cooks Up A Successful Mobile App

    One of Canada's largest pizza chains wanted to be the first to market with a mobile experience that offered greater convenience to its customers. The company partnered with mobile agency Plastic...

    • Downloads: 386
  • For Customer Experience Professionals

    Report:Seven Trends Customer Experience Professionals In Healthcare Can't Afford To Ignore

    How New Technologies Will Transform Digital Healthcare Experiences

    On the eve of a new decade, many elements of the US healthcare system are still twisting in the winds of healthcare reform. But the writing on the customer experience wall is clear: Consumers'...

    • Downloads: 1993
  • For Customer Experience Professionals

    Report:Match iPhone Capabilities To Customer Goals

    The growing popularity of the iPhone, G1, and similar devices has prompted companies to rethink their mobile data experiences. Instead of shrinking their desktop Web sites to make them accessible by...

    • Downloads: 710
  • For Customer Experience Professionals

    Report:Japan's Mobile Social Networks Need Some Usability Tweaks

    Forrester Evaluated Mixi Mobile And Mobage-town

    To find out how easy it was to register for Japan's mobile social networking services (SNSes), Forrester applied an abridged version of its Web Site Review methodology to the site experiences at...

    • Downloads: 270
  • For Customer Experience Professionals

    Report:Usability And Cost Slow Mobile Internet Adoption

    Mobile Internet adoption in North America is still slow because while users find the content and services useful, they are not easy or enjoyable to use. This is due in large part to high cost of...

    • Downloads: 758
  • For Customer Experience Professionals

    Report:Japanese Companies Put Mobile Phones At The Center Of Multichannel Experiences

    The mobile phone is an essential part of Japanese consumers' lives that goes beyond voice and email capabilities. Japanese companies drive traffic to phones from offline media and PC Web sites,...

    • Downloads: 404