Elinor Klavens

Researcher serving Infrastructure & Operations PROFESSIONALS

Elinor's research explores how service delivery and support functions enable the workforce with technology and business services to support the digital business of today and the future. Elinor's key topic areas include ITSM, the function of the service desk, and all related topics of the organization, culture, processes, metrics, and automation technologies.

Previous Work Experience

Prior to her current role, Elinor was an IT asset analyst at Bain Capital, where she helped create automation solutions such as a new IT asset management database and service catalog. She also worked as an account manager for Groupon Goods UK, where she managed the life cycle of eCommerce deals.


Elinor has an M.Sc. in management with a focus in technology strategy from the Cass Business School and a B.A. (Hons) in international relations from the University of Sussex.

Elinor Klavens's Research

  • For Infrastructure & Operations Professionals

    Report: DevOps Heat Map 2017

    Development and operations (DevOps), the purview of unicorns, is now transitioning to the mainstream. Business technology (BT) leaders are realizing that Agile is no longer enough; they need to ...

  • For Infrastructure & Operations Professionals

    Report: Cracking The Collaboration Conundrum: Accelerate Customer Focus With ChatOps

    Development and operations (DevOps) exploded the scope of responsibility for infrastructure and operations (I&O) professionals; now they must take a full life-cycle view of services and understa...

  • For Infrastructure & Operations Professionals

    Report: Organize And Staff I&O Pros For Successful DevOps Practices

    Digital businesses are creating disruption in the marketplace, forcing other enterprises to follow in their paths. These digital businesses favor integrated product teams that focus on developin...

  • For CIOs

    Report: DevOps: The CIO's Guide To Velocity

    Chief information officers know they need to provide superior and differentiated customer experience (CX), and transitioning their software delivery model to fast, frequent releases is a key suc...

  • For Infrastructure & Operations Professionals

    Report: Build A Fitter ITSM Practice

    Organizations everywhere have begun digital business transformations to stimulate long-term growth. But many are ignoring their most precious assets — the people who sustain and improve the cust...

View all of Elinor Klavens's Research

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