Forrester Research For:
Enterprise Architecture (EA) Professionals have to shift their focus from technology standardization and cost reduction to customer-driven technology capabilities.
To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; utilize agile, stakeholder-driven methodologies; and adopt wider people, process, information, and technology competencies.
August 20, 2015 | Gene Leganza
July 27, 2015 | Brian Hopkins
July 26, 2015 | Cheryl McKinnon
July 21, 2015 | Cheryl McKinnon
Serving Customers Requires Tools That Work The Way Users Work
August 28, 2015 | Margo Visitacion
When the customer is the central focus of a company's strategy, its employees must work together more efficiently. Every day, employees focus their activities on helping their companies win, serve,...
Our Evaluation Of 11 ECM Vendors And How They Stack Up
August 28, 2015 | Cheryl McKinnon
In Forrester's 31-criteria evaluation of enterprise content management (ECM) business content services vendors, we identified the 11 most significant software providers including Alfresco Software,...
Telecommunications Services, Enterprise Architecture Practices...
Information Management, Enterprise Architecture Practices...
Workflow, Business Process Modeling...
September 1, 2015
September 22, 2015