Eveline Oehrlich

VP, Research Director serving Infrastructure & Operations PROFESSIONALS

Eveline serves Infrastructure & Operations Professionals. Covering business technology (BT) and IT operations and service delivery, her current research focuses on the implementation of best practices around people, processes, and technology to advance BT and IT Operations teams into the age of the customer. Her coverage includes service management from a holistic or partial perspective, including topics such as service portfolio management, technology business management, and many other aspects of BT and IT.

Eveline delivers strategic guidance to Forrester's vendor and end user clients. She helps enterprises manage their networks and systems, define key projects that focus on IT service management, and bridge IT and the lines of business. Eveline has more than 25 years of experience working with IT organizations in the definition and development of service delivery processes and the implementation of service management as a practice inside enterprise organizations.

Previous Work Experience

Eveline came to Forrester from Hewlett-Packard, where she was the director of competitive intelligence and worked across many functional areas, such as marketing, pre-sales, and R&D in the HP Software organization. Prior to her work with HP Software, she worked as an IT consultant inside HP's IT organization.


A native of Germany, Eveline has a master's degree in computer information systems from Colorado State University.

Eveline Oehrlich's Research

  • For Infrastructure & Operations Professionals

    Report: Six Trends That Will Shape DevOps Adoption In 2017 And Beyond

    Infrastructure and operations (I&O) organizations are making headway with DevOps adoption. This report highlights six major trends benchmarked from Forrester's Q1 2017 Global DevOps Benchmark On...

  • For Infrastructure & Operations Professionals

    Report: Inquiry Spotlight: Infrastructure And Operations, Q1 2016 To Q1 2017

    Forrester's infrastructure and operations (I&O) research team fields hundreds of inquiries from clients every month. These inquiries help us understand the challenges that I&O professionals face...

  • For Infrastructure & Operations Professionals

    Report: Modern Service Delivery Is Here To Stay

    Infrastructure and operations (I&O) teams must address today's customers' rising expectations. As application portfolio and infrastructure strategies change, I&O pros must shift to what Forreste...

  • For Infrastructure & Operations Professionals

    Report: The Need For Speed: Drive Velocity And Quality With DevOps

    Providing a great customer experience requires more than just a great product — it also takes speed and flexibility. The age of the customer demands this speed and flexibility at every layer of ...

  • For CIOs

    Report: Vendor Landscape: Technology Business Management Solutions

    CIOs and their leadership teams can no longer leave the analysis, management, and optimization of technology management costs to spreadsheets and uncoordinated processes. Those who want a seat a...

  • For Infrastructure & Operations Professionals

    Report: Market Overview: IT Service Management Support Tools

    The service desk market generated more than $1.3 billion in 2008 and is expected to grow at about 10%. This market segment has experienced very little innovation in the past few years. The goals...

  • For Infrastructure & Operations Professionals

    Report: The Forrester Wave™: Data Center Automation, Q2 2008

    Data center automation (DCA) solutions allow IT organizations to automate a variety of workflows that support configuration and change management processes across IT infrastructure. In Forrester...

  • For Infrastructure & Operations Professionals

    Report: The Forrester Wave™: IT Asset Life-Cycle Management, Q2 2009

    In Forrester's 81-criteria evaluation of IT asset life-cycle management (ITALM) vendors, we found that CA and BMC Software came out on top because of their strong end-to-end offerings and their ...

  • For Infrastructure & Operations Professionals

    Report: Develop Your Road Map For Service Management And Automation Processes

    This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their road map of service management and automation processes (SMA) using Forrester's Tec...

  • For Infrastructure & Operations Professionals

    Report: The Low-Hanging Fruit That Service Operations Teams Should Consider Now

    Some IT organizations are confident that they can weather the storm of our current economic situation. Others believe they can maintain their current staffing level, and some are saying that the...

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