Eveline Oehrlich

VP, Research Director serving Infrastructure & Operations PROFESSIONALS

Eveline serves Infrastructure & Operations Professionals. Covering BT & IT Operations and service delivery, her current research focuses on the implementation of best practices around people, processes and technology to advance BT & IT Operations teams into the age of the customer. Her coverage includes service management from a holistic or partial perspective, including topics such as Service Portfolio Management, Technology Business Management and many other aspects of BT and IT.

Eveline delivers strategic guidance to Forrester's vendor and end user clients. She helps enterprises manage their networks and systems, define key projects that focus on IT service management, and bridge IT to the lines of business. Eveline has more than 25 years of experience working with IT organizations in the definition and development of the service delivery processes and the implementation of service management as a practice inside enterprise organizations.

Previous Work Experience

Eveline came to Forrester from Hewlett-Packard. Most recently, she was the director of competitive intelligence and worked across many functional areas such as marketing, pre-sales and R&D in HP Software organization. Prior to her work with HP Software, she worked as an IT consultant inside HP's IT organization.


A native of Germany, Eveline has a master's degree in computer information systems from Colorado State University.

Eveline Oehrlich's Research

  • For Infrastructure & Operations Professionals

    Report: Market Overview: IT Service Management Support Tools

    The service desk market generated more than $1.3 billion in 2008 and is expected to grow at about 10%. This market segment has experienced very little innovation in the past few years. The goals...

    • Downloads: 3071
  • For Infrastructure & Operations Professionals

    Report: The Low-Hanging Fruit That Service Operations Teams Should Consider Now

    Some IT organizations are confident that they can weather the storm of our current economic situation. Others believe they can maintain their current staffing level, and some are saying that the...

    • Downloads: 1546
  • For Infrastructure & Operations Professionals

    Report: Unraveling ISO, CMM, And ITIL IT Management Frameworks

    Technology is the beating heart behind business, but with economic crises on a global scale, increasing sensitivity to cost, and competitive pressures, IT services must be managed and delivered ...

    • Downloads: 2003
  • For Infrastructure & Operations Professionals

    Report: Data Center Automation Defined

    Operating a data center not only requires the daily assistance of people who have deployed a variety of tools, but it also calls for a variety of processes and best practices to ensure smooth da...

    • Downloads: 1513
  • For Infrastructure & Operations Professionals

    Report: Inquiry Spotlight: ITIL, Q4 2008

    Every day Forrester sees growing interest in the IT Infrastructure Library (ITIL) in the form of client inquiries with our analysts. Between July 2007 and July 2008 Forrester's IT infrastructure...

    • Downloads: 1089
View all of Eveline Oehrlich's Research

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