Eveline Oehrlich

VP, Research Director serving Infrastructure & Operations PROFESSIONALS

Eveline serves Infrastructure & Operations Professionals. Covering BT & IT Operations and service delivery, her current research focuses on the implementation of best practices around people, processes and technology to advance BT & IT Operations teams into the age of the customer. Her coverage includes service management from a holistic or partial perspective, including topics such as Service Portfolio Management, Technology Business Management and many other aspects of BT and IT.

Eveline delivers strategic guidance to Forrester's vendor and end user clients. She helps enterprises manage their networks and systems, define key projects that focus on IT service management, and bridge IT to the lines of business. Eveline has more than 25 years of experience working with IT organizations in the definition and development of the service delivery processes and the implementation of service management as a practice inside enterprise organizations.

Previous Work Experience

Eveline came to Forrester from Hewlett-Packard. Most recently, she was the director of competitive intelligence and worked across many functional areas such as marketing, pre-sales and R&D in HP Software organization. Prior to her work with HP Software, she worked as an IT consultant inside HP's IT organization.

Education

A native of Germany, Eveline has a master's degree in computer information systems from Colorado State University.

Eveline Oehrlich's Research

  • For Infrastructure & Operations Professionals

    Report: I&O Leaders Must Reshape ITIL To Support Customer Obsession

    Many infrastructure and operations (I&O) leaders have modeled their support organizations on ITIL frameworks and processes. ITIL has been very helpful in establishing compliance and control but ...

    • Downloads: 2
  • For Infrastructure & Operations Professionals

    Report: Vendor Landscape: ITSM SaaS Solutions

    Most infrastructure and operations (I&O) organizations have already adopted IT service management (ITSM) tools in some form, with many aggressively expanding their use cases. These solutions sti...

    • Downloads: 182
  • For Infrastructure & Operations Professionals

    Report: Brief: Ignite Your Workforce Experience With Your Service Desk

    Ensuring a positive service desk experience means minimizing the effort that your workforce expends to get help. Don't make employees jump through hoops to reach you because you're too focused o...

    • Downloads: 106
  • For Infrastructure & Operations Professionals

    Report: Embrace Deming's PDCA Cycle To Continuously Optimize Modern Service Delivery

    Infrastructure and operations (I&O) professionals are adopting the disciplines of modern service delivery to deliver modern applications and services with the speed, quality, and agility that cu...

    • Downloads: 213
  • For Infrastructure & Operations Professionals

    Report: ITSM Falls Short Of Your 2016 Needs

    Organizations everywhere have begun digital business transformations to stimulate long-term growth. But many are ignoring their most precious assets — the people who sustain and improve th...

    • Downloads: 292
  • For Infrastructure & Operations Professionals

    Report: Market Overview: IT Service Management Support Tools

    The service desk market generated more than $1.3 billion in 2008 and is expected to grow at about 10%. This market segment has experienced very little innovation in the past few years. The goals...

    • Downloads: 3081
  • For Infrastructure & Operations Professionals

    Report: The Forrester Wave™: Data Center Automation, Q2 2008

    Data center automation (DCA) solutions allow IT organizations to automate a variety of workflows that support configuration and change management processes across IT infrastructure. In Forrester...

    • Downloads: 2125
  • For Infrastructure & Operations Professionals

    Report: The Forrester Wave™: IT Asset Life-Cycle Management, Q2 2009

    In Forrester's 81-criteria evaluation of IT asset life-cycle management (ITALM) vendors, we found that CA and BMC Software came out on top because of their strong end-to-end offerings and their ...

    • Downloads: 2065
  • For Infrastructure & Operations Professionals

    Report: Develop Your Road Map For Service Management And Automation Processes

    This report outlines Forrester's solution to help IT infrastructure and operations (I&O) leaders develop their road map of service management and automation processes (SMA) using Forrester's Tec...

    • Downloads: 2033
  • For Infrastructure & Operations Professionals

    Report: The Low-Hanging Fruit That Service Operations Teams Should Consider Now

    Some IT organizations are confident that they can weather the storm of our current economic situation. Others believe they can maintain their current staffing level, and some are saying that the...

    • Downloads: 1548
View all of Eveline Oehrlich's Research

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