May 11 – 12  |  Live Virtual Experience

Meet With Our Analysts

CX APAC 2021 offers unparalleled opportunities for meetings with our best-in-class analysts & experts. 1-on-1 meetings are 20-minute networking and guidance discussions focused on addressing a specific question or topic aligned to the analyst coverage area.

Registered attendees will be notified by email on how to book. All analyst & expert meetings are subject to change based on availability. Stay tuned for more information.

For additional information about analyst meetings, please contact Cindy Ong

Analysts & Coverage

Amit Bhatia, Senior Analyst

Coverage: Customer Experience Maturity, Customer Experience Measurement, Customer Journey Mapping, User Experience

Dane Anderson, SVP, International Research & Product

Coverage: Business & IT Alignment, Business Technology (BT), Innovation Organization, Organizational Structure

Frederic Giron, VP, Research Director

Coverage: Accenture, CSC, Deloitte, Digital Business, Digital Transformation, Financial Services, IBM, IT Services, Innovation, Oracle, Organizational Structure, Tech Sector Economics, Wipro

Michael Barnes, VP, Research Director

Coverage: Digital Business, Digital Customer Experience, Digital Transformation, Innovation, Marketing, Organization & Culture, Systems Of Engagement, Systems Of Insight

Paul Dolan, Principal Analyst

Coverage: Campaign strategy, Communicating marketing’s value, Marketing planning and investment, Revenue engine alignment, Marketing measurement and analytics, Data management, Marketing planning and budget management, Roles, responsibilities, and structure

Riccardo Pasto, Senior Analyst

Coverage: Co-Creation & Crowdsourcing, Customer Experience Management, Customer Experience Maturity, Customer Experience Strategy, Customer Journey Mapping, Customer Service Solutions, Design Thinking, Digital Customer Experience, Service Design


Tom Mouhsian, Principal Analyst

Coverage: Customer Journey Mapping, Digital Banking, Digital Insurance, Digital Transformation, Financial Services

Vikram Sehgal, VP, Data Strategy

Coverage: Benchmarks, Customer Data, Customer Experience Index (CX Index), Global eCommerce, Net Promoter Score (NPS), Retail eCommerce

Vasu Srinivasan, Senior Analyst

Coverage: Contact Center Technologies & Processes, Customer Experience Management, Customer Intelligence, Digital Intelligence, Enterprise Collaboration, Knowledge Management, Omnichannel Customer Experience, Virtual Assistance

Xiaofeng Wang, Senior Analyst

Coverage: Alibaba, B2C eCommerce, Chatbots, Customer Journey Mapping, Data Management Platforms (DMPs), Demand-Side Platforms (DSPs), Digital & Mobile Wallets, Digital Agencies, Digital Marketing, Enterprise Marketing Platforms, Luxury Retail, Marketing & Strategy, Marketing Measurement, Marketing Service Providers, Mobile Marketing, Omnichannel Retail, Programmatic Buying, Retail, Social Marketing

Zhi Ying Barry, Senior Analyst

Coverage: Digital Banking, Financial Services, Strategy & Strategic Planning, Wealth Management



Peer Networking

Connect directly with likeminded peers with content that is curated towards your role. Our event platform offers several unique features to connect attendees during the event.

Whether you are looking for face-to-face chats or a chat based conversation, we have you covered.

Analyst-Led Peer Roundtables

Interactive, analyst-led group discussions focusing on specific topics that are top of mind.