May 10 – 11, 2022  |  Sydney & Digital Experience

Out In Front

Confidence. Resilience. Advocacy.

Customer experience (CX) is a crucial component for businesses looking to set themselves apart from their competition. CX, marketing, and digital leaders are all passionate about the value of great customer experiences. Each of these roles needs specific insights to understand and accept risk; the tools and skills to predict what the future holds and drive deep transformational change; and the courage and inspiration to make bold choices and stay ahead of the curve in this fast-changing world.

But it’s about more than just staying one step ahead: It’s about thriving outside of the comfort zone, discarding obsolete legacies, anticipating disruption, adjusting course instantly, and being unafraid to be bold when it counts. With a world-class line-up of Forrester analysts, subject matter experts, and leading practitioners — not to mention years of research experience, proven frameworks, unparalleled insights, and tailored guidance — CX APAC is a can’t-miss opportunity to help your business meet and transcend any challenge the future brings.

Join Forrester experts, sponsors, industry leaders, and your peers on May 10–11, 2022 in Sydney and online. We’ll dive into key strategic opportunities specific to APAC regional businesses and global businesses headquartered in APAC to help your organisation grow. We will uncover the latest research and frameworks, give you hands-on guidance with insightful breakouts, showcase industry best practices with case studies, create lasting peer connections with networking opportunities, and inspire you with big ideas delivered by our keynotes. Register today!


What To Expect From A Forrester Hybrid Event

We will meet you where you want. CX APAC attendees can choose to join in person, digitally, or both. ​

All attendees joining us in Sydney will experience two days of conference content from May 10-11, featuring facilitated discussions and other special sessions.​ In-person attendees will have access to all onsite content, sponsors, and experiences in addition to the digital experiences.​

Digital experience attendees will have access to the main conference content, sponsors, and immersive experiences via a convenient portal designed to maximise attendee and sponsor experiences.​