Meet With Our Analysts
CX APAC 2021 offers unparalleled opportunities for meetings with our best-in-class analysts & experts. 1-on-1 meetings are 20-minute networking and guidance discussions focused on addressing a specific question or topic aligned to the analyst coverage area.
Registered attendees will be notified by email on how to book. All analyst & expert meetings are subject to change based on availability. Stay tuned for more information.
For additional information about analyst meetings, please contact Cindy Ong
Analysts & Coverage
Amit Bhatia, Senior Analyst
Coverage: Customer Experience Maturity, Customer Experience Measurement, Customer Journey Mapping, User Experience
Dane Anderson, SVP, International Research & Product
Coverage: Business & IT Alignment, Business Technology (BT), Innovation Organization, Organizational Structure
Frederic Giron, VP, Research Director
Coverage: Accenture, CSC, Deloitte, Digital Business, Digital Transformation, Financial Services, IBM, IT Services, Innovation, Oracle, Organizational Structure, Tech Sector Economics, Wipro
Michael Barnes, VP, Research Director
Coverage: Digital Business, Digital Customer Experience, Digital Transformation, Innovation, Marketing, Organization & Culture, Systems Of Engagement, Systems Of Insight
Paul Dolan, Principal Analyst
Coverage: Campaign strategy, Communicating marketing’s value, Marketing planning and investment, Revenue engine alignment, Marketing measurement and analytics, Data management, Marketing planning and budget management, Roles, responsibilities, and structure
Riccardo Pasto, Senior Analyst
Coverage: Co-Creation & Crowdsourcing, Customer Experience Management, Customer Experience Maturity, Customer Experience Strategy, Customer Journey Mapping, Customer Service Solutions, Design Thinking, Digital Customer Experience, Service Design
Tom Mouhsian, Principal Analyst
Coverage: Customer Journey Mapping, Digital Banking, Digital Insurance, Digital Transformation, Financial Services
Vikram Sehgal, VP, Data Strategy
Coverage: Benchmarks, Customer Data, Customer Experience Index (CX Index), Global eCommerce, Net Promoter Score (NPS), Retail eCommerce
Vasu Srinivasan, Senior Analyst
Coverage: Contact Center Technologies & Processes, Customer Experience Management, Customer Intelligence, Digital Intelligence, Enterprise Collaboration, Knowledge Management, Omnichannel Customer Experience, Virtual Assistance
Xiaofeng Wang, Senior Analyst
Coverage: Alibaba, B2C eCommerce, Chatbots, Customer Journey Mapping, Data Management Platforms (DMPs), Demand-Side Platforms (DSPs), Digital & Mobile Wallets, Digital Agencies, Digital Marketing, Enterprise Marketing Platforms, Luxury Retail, Marketing & Strategy, Marketing Measurement, Marketing Service Providers, Mobile Marketing, Omnichannel Retail, Programmatic Buying, Retail, Social Marketing
Zhi Ying Barry, Senior Analyst
Coverage: Digital Banking, Financial Services, Strategy & Strategic Planning, Wealth Management
Connect directly with likeminded peers with content that is curated towards your role. Our event platform offers several unique features to connect attendees during the event.
Whether you are looking for face-to-face chats or a chat based conversation, we have you covered.
Analyst-Led Peer Roundtables
Interactive, analyst-led group discussions focusing on specific topics that are top of mind.
CX APAC · May 11 – 12 · Live Virtual Experience
Take advantage of our team discount by using discount code 5FORR4 for 5 tickets for the price of 4!