November 17 – 19  |  Live Virtual Experience

Meet With Our Analysts

CX EMEA offers unparalleled opportunities for meetings with our best-in-class analysts & experts. 1-on-1 meetings are 20-minute networking and guidance discussions focused on addressing a specific question or topic aligned to the analyst coverage area.

Registered attendees will be notified by email on how to book. All analyst & expert meetings are subject to change based on availability. Stay tuned for more information.

For additional information about 1-on-1 meetings, please contact Cindy Ong


Analysts & Experts

Angelina Gennis, Analyst

Coverage: Customer Experience Transformation, Corporate Culture, Design Thinking

Anjali Lai, Senior Analyst

Coverage: Community Management, Enterprise Social Listening Platforms, Market Research, Social Intelligence

Aurelie L’Hostis, Senior Analyst

Coverage: Digital banking, Fintech, Digital experiences in banking, Customer experience in banking, Customer service in banking, Financial well-being

Dan Bieler, Principal Analyst

Coverage: B2B, Business & IT Alignment, Business Transformation & Organizational Change Management, Collaboration Platforms, Corporate Culture, Digital Business, Employee Experience, Enterprise Mobility, Innovation, Internet of Things (IoT), Network Management

David Johnson, Principal Analyst

Coverage: Apple, Application Management, Application Virtualization, Bring Your Own Device (BYOD), Desktop Operating Systems, Desktops & Laptops, Employee Experience, Enterprise Mobile Devices, Enterprise Mobility, IT Process Automation, Mobile Software & Platforms

David Truog, VP, Research Director

Coverage: Agile, CX Transformation, Customer Emotion, Customer Journey, Customer Life Cycle, Customer Understanding, Experience Design, Product Management, Service Design, User Experience

Emily Collins, Interim Research Director

Coverage: Customer Advocacy, Customer Centricity, Customer Emotion, Customer Engagement, Customer Life Cycle, Customer Understanding, Digital Marketing, Gamification, Loyalty, Marketing Measurement, Marketing Methods, Marketing Service Providers

Enza Iannopollo, Senior Analyst

Coverage: Data & Information Protection, Digital & Electronic Signatures (eSignatures), GDPR, Governance Risk & Compliance (GRC), Privacy

James McCormick, Principal Analyst

Coverage: Automotive, Customer Data, Data Management Platforms (DMPs), Digital Marketing, Enterprise Marketing Platforms, Fintech, Gaming, Geospatial Solutions, Insurance, Marketing Automation, Mobile Analytics, Retail, Tag Management, Web Analytics

Joana van den Brink-Quintanilha, VP, Principal Analyst

Coverage: Customer Experience Index (CX Index), Customer Experience Measurement, Customer Experience Strategy, Customer Journey Analytics, Customer Journey Mapping, Customer Understanding, Digital Customer Experience, Experience Design

Karine Cardona-Smits, Senior Analyst

Coverage: Agile, Application Development Methodologies, Chatbots, Consumer Mobile Activities, Customer Centricity, Customer Emotion, Customer Experience Ecosystem, Customer Experience Management, Customer Journey Mapping, Service Design, User Experience

Kelly Price, Senior Analyst

Coverage: Customer Centricity, Customer Experience Management, Experience Design, Personas & Scenarios, Usability Testing, User Experience

Maxie Schmidt-Subramanian, Principal Analyst

Coverage: Customer Experience Index (CX Index), Customer Experience Management, Customer Feedback Management (CFM), Customer Service Solutions, Omnichannel Customer Experience

Michelle Beeson, Analyst

Coverage: Retail, Omnichannel retail, Web and mobile -influenced sales, Luxury retail, Digital Business, Brands digital commerce strategies, Omnichannel, Future of the store, Customer Experience

Oliwia Berdak, VP, Research Director

Coverage: Retail Financial Services, Sustainable Finance, Digital Strategy and Fintech

Reineke Reitsma, VP, Research Director – Market Insights

Coverage: Consumer Behavior, Consumer Expectations, Consumer Segmentation, Market Research, Global Retail Trends, Marketplaces.

Rick Parrish, VP, Principal Analyst

Coverage: CX Transformation, Corporate Social Responsibility, Customer Centricity, Customer Emotion, Customer Experience Ecosystem, Customer Experience Index (CX Index), Customer Experience Management, Customer Experience Maturity, Customer Experience Strategy, Government

Richard Sheahan, Principal Consultant

Coverage: Customer Experience Management

Rusty Warner, VP, Principal Analyst

Coverage: Campaign Management, Customer Analytics, Enterprise Marketing Platforms, Integrated Marketing (Cross-Channel), Marketing Automation, Marketing Resource Management (MRM), Personalization

Ryan Skinner, Principal Analyst

Coverage: Adaptive Brand Marketing, Content Marketing, Contextual Marketing, Customer Engagement, Digital Customer Experience, Integrated Marketing (Cross-Channel), Marketing Organization & Culture, Personalization, Shipping, Social Media, Transportation & Logistics, User-Generated Content

Thomas Husson, VP, Principal Analyst

Coverage: Branding, Consumer Mobile Activities, Contextual Marketing, Customer Experience Management, Digital & Mobile Wallets, Internet of Things (IoT), Mobile Advertising, Mobile Engagement, Wearables

TJ Keitt, Principal Analyst

Coverage: CSC, Cognizant, Collaboration Platforms, Customer Experience Management, Enterprise Collaboration, Go-To-Market Strategies, Microsoft, Product & Solutions Strategies, Social Media, Web Conferencing

Victoria McRitchie, Principal Consultant

Coverage: CX Index Framework