May 10 – 11, 2023  |  London & Digital

Executive Leadership Exchange

For Qualified Executives Only

The Executive Leadership Exchange (ELE) is an invitation-only programme for qualified CX, Marketing and Digital executives. The programme will expand on the Forrester thought leadership presented at the conference and create a private senior executive network supporting leaders’ priorities. Facilitated networking sessions will be offered that target best practices aligned to executive priorities. The Executive Leadership Exchange is a two-day programme. 

This programme is offered by invitation only. Invitations will be extended closer to the event date. To be approved to attend, applicants must not report into any higher CX, marketing, or digital executive in their organisation. Please contact with any questions.

Exclusive Agenda

Recommended Executive Agenda

Take Forrester’s guidance on which sessions to attend as a CX, marketing or digital leader from the entire conference.

Private Executive Sessions

Attend private sessions featuring exclusive-panels and presentations from Forrester analysts.

Analyst Access

Priority Analyst 1:1 Booking

Receive priority booking for 1:1 networking and guidance meetings with our best-in-class analysts & experts.

Exclusive Analyst Networking Sessions

Identify challenges and solve problems in small group collaborations with Forrester Experts.


Private Executive Roundtable

Facilitated by Forrester team members who specialize in leading C-level networking discussions pointed at meaningful outcomes.

ForrWomen Leadership

Join us as we focus on how to help advance women leaders in your organisation break down barriers and overcome challenges. Learn from your peers on advancement strategies for women leaders and participate in a conversation about how to develop meaningful relationships with women leaders in CX, Marketing, and Digital. All are welcome to join!

Stay tuned for the Agenda. Details to follow.

Learn-A-Skill Sessions

New this year, we’ll have 75-minute small group sessions focused on teaching core skills for CX, Marketing, and Digital Leaders. Topics will include customer journey mapping, digital competency, and culture change. Sessions will be limited to 15 attendees and pre-registration will be required. Please see agenda for sessions times.

Forrester Certification

Grounded in research-based best practices, Forrester’s Certification courses provide hands-on exercises and practical tools, building the capabilities of individuals and teams. Join an interactive session to learn about the six priorities for CX success and assess your current state, sampling content from Forrester’s Mastering CX Certification course. Learn more about Forrester’s CX Certification programs here.


Mastering CX: Take a Systematic Approach to Ensure CX Success

There’s a lot riding on your success as a customer experience (CX) professional. Your company is counting on you to organize stakeholders to create a consistent, on-brand, high-quality customer experience. In this interactive session, you’ll learn about the six priorities for CX success and assess your current state. This session provides a live sample of Forrester’s Mastering CX Certification course.
Judy Weader, Senior Analyst, Forrester

Bring Your Team

“If you want to go fast, travel alone. If you want to go far, travel together.” CX EMEA provides a broad and deep agenda to maximize learning and networking opportunities for groups of attendees from the same company.

Take another look at the agenda today. Browse some sessions you think would interest your team. See for yourself why it really is smarter to “travel together” when you come to this year’s CX EMEA.

Team Program

Pricing and experiential incentive for teams of 10 paid attendees from the same enterprise

  • Preferred Access Seating in Keynote Room​: premier seating reserved for VIP attendees.
  • Access to Team Lounge​: an exclusive space for Team attendees to use for huddles or down-time during the event. The lounge will be equipped with refreshments, comfortable seating, charging stations and more.
  • Preferred Access Badge​: unique name badge identifier to signify premier-level status.

CX EMEA · May 10 – 11, 2023 · London & Digital

Intercontinental London – The 02
Book your hotel today.