CX North America

June 16 – 18  |  Live Virtual Experience

CX Certification

Tuesday, June 16 | 2:35 pm - 3:05 pm

CX Certification Live! The Journey-Centric Organization
Engage in facilitated video lessons sampled from our newest Advanced CX Certification: Customer Journey Mapping. Watch as Forrester Vice President and Principal Rick Parrish as he explains the benefits of becoming a journey-centric firm, and how organizations we have researched have successfully done so. Continue on to Forrester’s dynamic learning experience platform for hands-on exercises that make it easy to apply these lessons in your own context. 

Wednesday, June 17, 2020 | 1:00 pm - 1:35 pm

CX Professionals: New Frontiers To Established Careers 
Join Analyst Angelina 
Gennis, Forrester Executive Partner Jen Sanning, and guest Amy Shioji, Head of CX and Insights at Strategic Education, Inc. to learn what it takes to build your personal brand around CX and accelerate your CX career.
Angelina Gennis, Analyst, Forrester
Jen Sanning, VP, CMO Executive Partner, Forrester
Amy Shioji, Head of Customer Experience and Insights, Strategic Education, Inc 


Wednesday, June 17, 2020 | 3:20 pm - 3:50 pm

CX Certification Live! Driving Action From Customer Journey Maps
Learn which key levers can help you embed customer journeys into new ways of working, including culture, talent, and metrics with video lessons from CX Certification analyst-instructor Rick Parrish. Continue on to Forrester’s learning experience platform for access to exclusive case studies, a hands-on exercise, and the opportunity to exchange lessons learned with your peers.
Holly Felicetta, Senior Product Manager, Forrester
Rick Parrish, VP, Principal Analyst, Forrester