CX North America

June 16 – 18  |  Live Virtual Experience

CX North America 2020 Sponsors

Contact us at sponsorships@forrester.com to discuss 2020 exhibition, branding, and speaking opportunities, or call +1 888.343.6786.


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CallMiner

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, allowing organisations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organisations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

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Forsta

Forsta is the world’s leading Experience and Research technology company bringing clients a new frontier of customer experience. Our Voice of the Customer tools are simple enough to deploy in days, powerful enough to tailor to your exact needs​, all supported by our world class consulting services. Together we grow smarter and faster as we bring customer experience research to life. Forsta was born through the merger of Confirmit and FocusVision.

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Intellum

Intellum is an Atlanta-based learning technology company that combines the best of customer experience with customer education to help large brands and fast-moving companies increase revenue, improve customer retention and decrease support costs. The Intellum Platform includes all the tools an organization needs to create, manage, track and improve highly-personalized learning experiences for customers, partners and even employees.

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Microsoft

Founded in 1975, Microsoft (Nasdaq “MSFT”) enables digital transformation for the era of an intelligent cloud and an intelligent edge. Its mission is to empower every person and every organization on the planet to achieve more. Microsoft offers modern, connected business applications that unify your business – from data to people to processes – and adapt to your changing needs.​


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Thunderhead

Thunderhead is the recognized global leader in technology for Customer Journey Orchestration. Enabling brands for the first time to understand each customer’s intent and orchestrate personalized journeys for millions of customers across billions of touchpoints, seamlessly and in real-time.

Thunderhead is leading the movement to transform customer engagement, with its AI-driven ONE Engagement Hub, it’s now possible for brands to deliver exceptional engagement for every customer throughout every journey. Across every industry, ONE is driving topline growth, reducing cost-to-serve, increasing customer happiness and building customer lifetime value.

Thunderhead is headquartered in London and has its development HQ in Boston.

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Acoustic

Acoustic (formerly IBM watson marketing and commerce) is the world’s leading independent AI-powered marketing cloud. With total focus on the marketer, we dedicate all of our efforts to making them more successful. We provide an open marketing ecosystem comprised of intuitive, AI-powered products, helping our clients change the way they work and achieve their best results ever. Acoustic serves an international client base of more than 3,500 brands including many Fortune 500 companies, providing digital marketing, marketing analytics, content management, personalization, mobile marketing and marketing automation solutions. Acoustic is headquartered in New York City, with offices and teams across the globe.

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Acxiom

Acxiom is a customer intelligence company providing data-driven solutions that enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day. Acxiom is a registered trademark of Acxiom LLC and is part of The Interpublic Group of Companies (IPG). For more information, visit Acxiom.com.

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Alvaria

Alvaria was founded through the merger of Aspect Software and Noble Systems, technology leaders in Customer Experience (CX) and Workforce Engagement solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy. ALVARIA. Reshaping Customer Experience.

Follow Alvaria on Twitter at @Alvaria_Inc.

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Clarabridge

Clarabridge’s SaaS based customer experience management solution helps hundreds of the worlds leading brands put customer feedback to work. Offering the most comprehensive solution for omni-source data collection, detailed customer and text analytics, broad distribution of insights and proven engagement is why leading brands trust Clarabridge to power their CEM programs. The result: increased customer satisfaction and loyalty.

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Concentrix

Concentrix helps some of the world’s best brands use insights from customer feedback to create better customer experiences and build stronger relationships with their customers. Our unique combination of Voice of the Customer technology and analytic services helps companies listen, analyze and act on customer feedback. The ConcentrixCX platform gathers customer opinion and sentiment in real time, then applies artificial intelligence to predict behavior and direct action. Our team of 700+ in-house CX experts works specializes in CX analysis and insights, strategic survey design and ongoing program management services, freeing up our clients’ internal teams to focus on transformational impact.

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Decibel

Decibel is the only analytics software in the world that can automatically score every online user experience to identify and prioritize the most urgent experience issues impacting conversion and engagement. Immediately upon implementation, Decibel’s AI goes to work uncovering poor experiences across brands’ websites and apps, and quantifies those experiences so brands like LEGO, Adidas, and Sony can prioritize optimization efforts. Decibel’s forensic tools then get to the root cause so brands can troubleshoot, validate hypotheses, and find the fastest path to resolution. Optimizing online user experience has never been this easy. Find out more at www.decibel.com.

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Genpact

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes primarily for Global Fortune 500 companies. From New York to New Delhi and more than 25 countries in between, we connect every dot, reimagine every process, and reinvent companies’ ways of working. Transformation happens here.

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LivePerson

LivePerson makes life easier for people and brands everywhere through trusted conversational AI. Our 18,000 customers, including leading brands like HSBC, Orange, GM Financial, and The Home Depot, use our conversational solutions to orchestrate humans and AI, at scale and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers. LivePerson was named to Fast Company’s World’s Most Innovative Companies list in 2020.


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Medallia

Medallia is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers and employees. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.

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monday.com

monday.com is where teams get their work done. It’s a visual Work OS where any team runs their projects, processes, and everyday work, fast. Teams create streamlined workflows by dragging and dropping boards, automations, dashboards and the external tools they already use – all within their Work OS.

With monday.com, teams become autonomous, gaining three benefits: 1) speed and agility; 2) transparency and alignment; 3) total ownership of work.

Learn why over 100,000 companies love using monday.com, and get started today.

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NICE Nexidia

NICE Nexidia’s Customer Engagement Analytics Framework includes industry leading Customer Journey and Speech Analytics,* NICE ENLIGHTEN AI-predictive and interpretive modeling, IVR Optimization, and Quality Management. NICE’s contact center strategy for analytics is to provide the most powerful, scalable and personalized omnichannel AI analytics at the journey level, interaction level, and behavioral level by leveraging historical and real-time high-performance analytics capabilities. These capabilities empower businesses with full-spectrum insights to deliver hyper-personalized customer experiences while saving costs, driving revenue, improving customer loyalty, and maintaining compliance.

*NICE Nexidia leadership, as reported in The Forrester Wave™: Customer Journey Analytics Visioning Platforms, 2017, 2018, 2020 and The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, 2018. Global Market Share Leader, as reported in DMG Consulting’s 2020-2021 Interaction Analytics Product and Market Report.

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Pointillist

The Pointillist customer journey analytics platform enables rapid discovery of customer insights, to help companies dramatically improve customer experience. The platform reveals the actual paths customers take, as they engage with a company across touchpoints and over time. In minutes, CX teams can connect the dots between customer interactions and quantitative metrics such as revenue, churn and customer lifetime value. Unlike other solutions that merely unify customer data, the Pointillist platform reveals high-impact customer insights and enables engagement with customers at optimal points along their journey.

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Sprinklr

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr’s unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.


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Talkdesk

Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings, and profitability. Talkdesk CX CloudTM is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience.

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Talkwalker

Talkwalker is a listening and analytics company that empowers over 2,000 brands and agencies to optimize the impact of their communication efforts. The company provides businesses with an easy-to-use platform to protect, measure and promote their brands worldwide, across all communication channels. Talkwalker’s state-of-the-art social media analytics platform monitors and analyzes online conversations on social networks, news websites, blogs and forums in 187 languages. The company is headquartered in Luxembourg and has offices in New York City, San Francisco, Singapore, Paris, and Frankfurt. Talkwalker is also the home of Talkwalker Alerts and Talkwalker Free Social Search.

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Usabilla

Usabilla, a SurveyMonkey company, empowers brands like KLM, Tommy Hilfiger, and Toyota to become truly customer-centric by improving digital experiences on websites, apps, and emails. Enterprises acquire the ultimate solution to capture the voice of their customers, collect quantitative along with qualitative data, and turn insights into actions that drive success.

With Usabilla, start asking Why.

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Usermind

Usermind’s Customer Journey Orchestration platform empowers enterprises to bridge the gap between legacy systems and a modern customer experience. By orchestrating and optimizing journeys across complex systems & organizational silos, we significantly improve customer experience at reduced costs and increased revenue.

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UserTesting

UserTesting enables companies to make customer-driven decisions at the pace of modern business through fast and frequent experience testing. Its on-demand Human Insight Platform helps companies gather insights from any target audience across any experience, and gives them the ability to see the world through their customers’ eyes, so they can create experiences with confidence. UserTesting’s platform rallies companies around the perspective of their customer, so everyone in the organization can make better decisions. At UserTesting, we believe that business is human and customer empathy is a key business differentiator, and being able to see, hear, and talk to the customer is a competitive advantage.

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Glassbox

Imagine if your website or mobile app could see exactly what your customers do in real time, and why they did it? This is no longer a hypothetical question, but a real possibility. This is Glassbox, an innovative customer experience solution to help your organization manage the results of big data analytics. Glassbox is the first Enterprise analytics platform that analyses every digital customer interaction.

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OPINATOR

OPINATOR® – WOW Experience Management for Humans.

OPINATOR brings the human touch to Customer Experience, enabling you to boost response rates in VoC, NPS, and CX Management programs with highly engaging and fully customized interactions (e.g. surveys, forms, etc.) that become an extension of your brand.

OPINATOR’s Predictive, Prescriptive, and Text Analytics capabilities, Case Management System, and fully branded, role-based dashboards enable you to act instantly on feedback, reduce points of customer effort, and drive value in each touchpoint of your customer journeys. OPINATOR is self-manageable and offers a predictable and flexible pricing model based on flat rates.

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