CX North America

June 16 – 18  |  Live Virtual Experience

Spotlight Sessions

Tuesday, June 16, 2020 | 11:25 am - 11:45 am

Confirmit: Everyone Can Be An Ambassador of CX
Break down silos in your VoC program. Provide the tools your teams need to understand the customer journey and promote cross-functional communication & collaboration to drive better customer experiences
Tricia Aguilar, Director of Solutions Management, Confirmit

Microsoft: Customer Centric Shopping with Microsoft Dynamics 365
Lately it is more important than ever to give customers the option to purchase when, how, and where they want and from any device. This demo-rich session showcases how Kent Water Sports uses Microsoft Dynamics 365 Commerce to create personalized shopping experiences powered by AI and machine learning to provide frictionless and consistent customer engagement across online and offline channels.
Ryan Darby Martin, Senior Program Manager, Microsoft

Qualtrics: Transform Customer Care from a Cost Center to a Loyalty Driver
Whether you’re a large enterprise or small business, delivering great service is a must. Learn how you Qualtrics CustomerXM will help you to improve frontline productivity, boost revenue and drive cost-to-serve. And with empowered teams, you will not only deliver exceptional service but gain insights to improve your entire customer journey.
Rohan Sinha, Senior Consultant, UK, Qualtrics

Growing Share of Wallet in Finserv
With consumers using disparate institutions for all of their financial needs, there’s a massive opportunity for providers to consolidate services if they know who to target, how, and what the impact will be. In this demo you’ll see how InMoment uses technology and industry expertise to help financial institutions build high-value customer relationships and grow share of wallet.

Educating Customers Is The Ultimate Customer Experience
Learn how Intellum combines virtual events, product training, social collaboration and user communities into one superior customer experience.
Michael Davis, Technical Sales Engineer, Intellum