North America

June 7 – 9, 2021  |  Live Virtual Experience

CX North America Resources

To help you prepare for CX North America, we’ve compiled some resources to help you troubleshoot and make the most out of your virtual experience.

When to Access the CX North America Platform:

Log in to the platform on Thursday, June 3 at 1 pm ET to set up your networking profile, build your agenda, and preview early access content. “Doors” for the preview period for early access will close on Friday, June 4 at 5 pm ET. The live virtual experience kicks off on Monday, June 7 at 12 pm ET, with access to the platform beginning at 9 am ET. The platform will remain open for 90 days.

If you have just registered for CX North America, your access credentials will be sent to you via email once your registration has been processed.

How to Log into CX North America

Step 1: Access the virtual platform via this link. You can also enter the URL into your browser:

Step 2: Enter your email address. Please enter the email address you used when registering for CX North America.

Step 3: Enter your CX North America Reference Number as your password. This can be found in your event confirmation email as well as the Login Details Email sent on June 3. If you cannot locate this number, please email for assistance or click here to be emailed a reminder of your reference number.

If you are registered as sponsor staff, please enter your email address as your password, all lowercase. Please note, if you changed your password in the platform, the login information you received may no longer be accurate.

Technical Issues?

  • Can you try another browser?
  • Are you on WiFi?
  • Are you using a VPN? If so, disconnect.

Already logged into CX North America but need assistance?

Contact the help desk within the virtual CX North America platform. The help desk will be available in the platform during the live event hours.

Tips to prepare your computer for the virtual experience:

  • Please add to your address book to ensure you receive all messages. Login details and event updates will be sent to your email address.
  • Run a System Check to make sure your computer is ready for the virtual experience.
  • Computer tips to prepare your computer for the virtual experience.
  • Some networking sessions will be run in Webex. Make sure your set-up is working properly here, or review the steps here for a walkthrough of how to join meetings or connect to audio/video.

Maximize Your Experience At CX North America By Following This Checklist

Mark your calendar

We know you’re busy, but this is your chance to ask questions and participate in the conversation. Don’t forget to join us for the live event! We are excited to offer multiple types of networking experiences for you throughout the week. During the event, you’ll be able to join interactive discussions with your peers focusing on specific topics that are trending in your role.

Connect with Sponsors

Schedule time to connect with sponsors during the conference. Use the filter on the sponsor page to view sponsors aligned to role. A link will be sent to your email daily to schedule 1-on-1 appointments with sponsors, or email for assistance.

Schedule your Analyst 1-On-1 Meeting

Did you know you can book up to two 1-on-1 Meetings as part of CX North America’s live virtual experience? Take advantage of this opportunity to get practical advice on a business challenge that you are currently facing or to get best-practice recommendations from an expert. All meetings are booked on a first-come, first serve basis.

Participate in the Fitness Challenge!

Download the Strava app now from the Apple App Store or Google Play and join the Forrester CX North America Club to get started. Any running or cycling activities you accomplish will count towards the movement leaderboard.