CX
North America

June 7 – 9, 2022  |  Nashville & Digital Experience

2022 Sponsors

Contact us at sponsorships@forrester.com to discuss 2022 exhibition, branding, and speaking opportunities, or call +1 888.343.6786.


Sponsor a Forrester Event

Forrester Events brings together a premium audience of top business and technology leaders and influencers across our B2B, Customer Experience, Security & Risk, Data Strategy & Insights and Technology & Innovation Forums.

Gain valuable exposure through speaking opportunities, product demos, a centrally located exhibit space, conference passes, and more.

All Sponsors

FullStory

FullStory’s digital experience intelligence solution empowers businesses to continuously improve the digital customer experience across sites and apps. At the core of FullStory is a powerful analytics engine that connects digital interactions to the metrics that matter most to businesses. FullStory proactively surfaces top opportunities to optimize digital experience, enabling teams to understand issues, prioritize fixes, remediate bugs, and measure the impact of those changes. With FullStory, product, engineering, and UX teams can align around the customer, break down internal information silos, and achieve company objectives together—faster. The end result? A digital experience customers love.

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KPMG

In the new rules of business, speed and scale are table stakes. Increased expectations to stay relevant, continuously adapt, work smarter, grow faster, and deliver sustainability are constant pressures. Companies are realizing the key to accomplishing these expectations is to rapidly realign around the customer’s evolving needs in this increasingly digital world. This demands a continuous capability that requires a truly collective approach. Combining innovation with industry expertise and agility, KPMG can help you harness technology to build a connected enterprise that will create business value and drive sustainable growth in today’s digital world.

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Oracle

In the age of the customer, Customer Experience (CX) has become the key way to differentiate your brand, or risk damaging your brand! We all know that your customer is going to have SOME kind of experience, good, bad or indifferent, every time they interact with your company. These interactions span the entire customer lifecycle across marketing, commerce, sales, and service. What makes all of this even trickier is that customers get to choose the channel, device and time that they choose to engage with you. With the world’s most complete CX footprint, only Oracle can connect every engagement your customer has with your brand.

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Qualtrics

Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business– customer, employee, product, and brand. Over 11,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)–the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more, please visit qualtrics.com or chat live with us during the event.

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Intellum

Intellum is an Atlanta-based learning technology company that combines the best of customer experience with customer education to help large brands and fast-moving companies increase revenue, improve customer retention and decrease support costs. The Intellum Platform includes all the tools an organization needs to create, manage, track and improve highly-personalized learning experiences for customers, partners and even employees.

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Adobe

Adobe gives everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences. We empower people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

Adobe Creative Cloud, Document Cloud, and Experience Cloud bring together our design expertise with customer intelligence to deliver experiences that get results. With a robust platform that’s powered by advanced science, a thriving community of partners and developers, and a culture that’s passionate about pushing the boundaries of what’s possible with our products, Adobe is changing the world through digital experiences.

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Bond Brand Loyalty

Bond generates growth for clients by creating enduring relationships between people and brands based on intelligent connections and engaging experiences. Bond serves clients globally through a unique blend of human-centered design, technology, and loyalty mechanics that enable brands, customers, employees, partners, and the communities they serve, to experience the benefits of growth.

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Forsta

Forsta is the world’s leading Experience and Research technology company bringing clients a new frontier of customer experience. Our Voice of the Customer tools are simple enough to deploy in days, powerful enough to tailor to your exact needs​, all supported by our world class consulting services. Together we grow smarter and faster as we bring customer experience research to life. Forsta was born through the merger of Confirmit and FocusVision.

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IBM

A smarter business is more resilient because it can scale up and down and can change how work gets done. Forward-looking enterprises utilize automation and AI to augment their core strengths, supplement their weaknesses, and empower their people to focus on what’s important. With a diverse set of intelligent automation software and services, IBM can accelerate your journey to automate more types of work at greater speed and lower cost. We’ll meet you at any stage, helping you adapt and thrive by turning momentary challenges into long-term opportunities.

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InMoment

Improving experiences is why InMomentTM exists. Our mission is to help our clients improve experiences at the intersection of value—where customer, employee, and business needs come together. At the heart of what we do is connect our clients with what matters most through a unique combination of data, technology, and human expertise.

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LiveVox

LiveVox is the only one-stop-shop for true omnichannel engagement that unifies modern channels, CRM, and WFO functionality into a single cloud customer engagement platform to optimize the customer experience in today’s digital age. Facilitating over 14B interactions annually, LiveVox makes omnichannel easy by unifying all conversations and interactions in one place. With new features released quarterly, LiveVox remains at the forefront of cloud contact center innovation. Supported by over 450 employees and rapidly growing, we are headquartered in San Francisco with offices in Atlanta, Denver, Bangalore, and Colombia. To learn more, visit LiveVox.com or email us at info@livevox.com.

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NICE CXone

With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center –and beyond.

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Reputation.com

Reputation.com helps companies delight their customers at every touchpoint by helping them to Get Found, Get Chosen, and Get Better. Your reputation is built from every interaction a person has with your brand—from search to sale, first use to renewal, customer service call to service review. If you’re not proactively soliciting, consolidating, promoting, and acting on feedback at every stage of the journey, consumers will take their business elsewhere. That’s why we’re dedicated to building the only integrated platform that helps companies foster lasting loyalty.

Our Saas platform is used by household brand names across 77 unique industries, and by utilising 29 patents we hold, our customers enjoy features and functionality simply not available anywhere else. We operate globally from our 8 offices and employ over 400 people who are experts in what we offer.

Your reputation is the pulse of your organisation, in today’s Feedback Economy, you need to have a 360-degree view of your online brand to ensure you stay on top of the narrative and connect effectively with your customers. Your reputation matters. With Reputation.com as your ORM and CX partner of choice, you can optimise it!

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Acxiom

Acxiom is a customer intelligence company that provides data-driven solutions to enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day. Acxiom is a registered trademark of Acxiom LLC and is part of The Interpublic Group of Companies, Inc. (IPG). For more information, visit Acxiom.com.

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Airkit

Airkit simplifies how real-time customer experiences are made, with a CX Automation Platform that integrates with existing systems. This turns any team into builders of digital journeys that truly engage customers. Leading Fortune 500 and digital-first businesses in Insurance use Airkit to drive growth with digital consumers, accelerate revenue, improve customer experience and reduce inefficiency.

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Alchemer

Alchemer (formerly SurveyGizmo) offers you the Enterprise Feedback Platform to capture feedback your way and put it to work right away. Our CX solution provides market-leading flexibility, ease of use, and speed to value to collect, act, and analyze customer and employee feedback. The Alchemer Enterprise Feedback Platform is easily integrated into your tech stack giving your teams the ability to immediately act upon feedback, and connect feedback with key business metrics in BI tools. Alchemer provides the functionality your organization needs but without the expense and headaches of more complex solutions.

Learn more at www.alchemer.com.

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Alida

Alida believes in a world where customers are the ultimate source of truth. A world where the best business decisions are those made with customers, not for them. Alida created Alida TXM (Total Experience Management) to fuse the voice of customers and employees with the ability to innovate and deliver extraordinary customer, employee, product, and brand experiences. Iconic brands like Twitter, Toyota, and J. Crew choose Alida, formerly Vision Critical, to build stronger brands, happier workplaces, winning product portfolios, and lasting customer relationships.

Follow us at www.alida.com and engage with us on social media @alidaCXM.

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Bloomfire

Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Their cloud-based knowledge engagement platform gives people one centralized, searchable place to engage with shared knowledge and grow their organization’s collective intelligence. For more information or to schedule a demo, visit our website.

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CallMiner

CallMiner is the global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyse omnichannel customer interactions at scale, allowing organisations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organisations across retail, financial services, healthcare and insurance, travel and hospitality, and more.

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CSG

CSG is a leader in innovative customer engagement, revenue management and payments solutions that make ordinary customer experiences extraordinary. Our cloud-first architecture and customer-obsessed mindset help companies around the world launch new digital services, expand into new markets, and create dynamic experiences that capture new customers and build brand loyalty. For over 40 years, CSG’s technologies and people have helped some of the world’s most recognizable brands solve their toughest business challenges and evolve to meet the demands of today’s digital economy with future-ready solutions that drive exceptional customer experiences. With 5,000 employees in over 20 countries, CSG is the trusted technology provider for leading global brands in telecommunications, retail, financial services and healthcare. Our solutions deliver real world outcomes to more than 900 customers in over 120 countries. To learn more, visit us at csgi.com and connect with us on LinkedIn and Twitter.

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Glassbox

Imagine if your website or mobile app could see exactly what your customers do in real time, and why they did it? This is no longer a hypothetical question, but a real possibility. This is Glassbox, an innovative customer experience solution to help your organization manage the results of big data analytics. Glassbox is the first Enterprise analytics platform that analyses every digital customer interaction.

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Informatica

Digital transformation is changing our world. As the leader in Enterprise Cloud Data Management, we’re prepared to provide you with the foresight to realize new growth opportunities. We invite you to explore all that Informatica has to offer—and unleash the power of data to drive your next intelligent disruption.

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Kore.ai

Kore.ai pioneered the creation and adoption of AI-native virtual assistants by enterprises across all industries and regions. Over the years, Kore.ai has emerged as the trusted advisor and preferred technology provider to automate conversational interactions for its Global 2000 customers. Kore.ai’s conversational AI product portfolio has and will continue to transform enterprises by delivering delightful customer and employee experiences with unmatched contextual intelligence.

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Maru Group

WORLD LEADING CX AND INSIGHTS SOFTWARE + ADVISORY SERVICES

Maru helps its clients make informed decisions in real-time by combining proprietorial software, deep industry experience, unique IP in system 1 apps and access to the best minds in research across a number of geographies. Our flexible service model means our clients can choose to self-serve in this platform directly to create, launch and analyze projects; or choose to utilize knowledgeable support from insights experts.

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Medallia

Medallia is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers and employees. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.

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Momentive

Momentive is an agile experience management company built for what’s next.

We deliver intuitive, people-centric solutions that help industry leaders quickly and confidently make important decisions, take action, and achieve tangible results.

Our AI-powered platform is built with a purpose balance of humanity and technology, weaving together over 20 years of experience with data derived from billions of real questions and responses.  Today, we offer enterprise solutions for agile experience management and insights by out three product brands: Momentive, GetFeedback, and SurveyMonkey.

 

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Nuance

Nuance enterprise solutions power over 31 billion intelligent customer interactions annually across all channels to increase revenue and customer satisfaction while reducing costs.  An artificial intelligence pioneer serving Fortune 2500 companies worldwide, Nuance combines deep vertical expertise with a flexible deployment and partnership approach. Our superior cloud-native, AI-powered customer engagement technology delivers industry-best digital, voice, and biometric security innovations.

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Reltio

At Reltio, we believe data should fuel companies’ success, not hold them back. Our first-of-its-kind, cloud-native SaaS platform unifies multi-source, complex data into a single source of trusted information. Agile enough to fit any company’s needs, it can flex at will – for accelerated data value creation, and ongoing effectiveness. It’s also fully compliant and secure, so data can be acted upon with confidence. Our diverse set of customers—from start-ups to large enterprises in more than 140 countries spanning multiple industries—rely on our award-winning platform to fuel their success.

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Rightpoint

Rightpoint, a Genpact company is a global experience leader. Over 700 employees across 12 offices work with clients end-to-end, from defining and enabling vision, to ensuring ongoing market relevance. Our diverse teams lead with empathy, data and creativity—always in service of the experience. From whiteboard to roll-out, we help our clients embed experience across their operations from front to back office to accelerate digital transformation through a human-centric lens. Rightpoint has been recognized among the top customer experience consultancies in The Forrester Wave™: Customer Experience Strategy Consulting Practices, Q4 2020.

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SMG

SMG inspires experiences that improve people’s lives. We are a catalyst for change—helping organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. Our unique software with a service (SwaS) model puts a dual focus on platform technology and professional services, making it easy for brands to activate insights based on customer, patient, and employee feedback. To learn more about our customer, employee, and brand experience management (XM) solutions, visit www.smg.com.

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Talkdesk

Talkdesk® is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Our speed of innovation and global footprint reflect our commitment to ensure businesses everywhere can deliver better customer experiences through any channel, resulting in higher customer satisfaction, cost savings, and profitability. Talkdesk CX CloudTM is an end-to-end customer experience solution that combines enterprise scale with consumer simplicity. Over 1,800 innovative companies around the world, including IBM, Acxiom, Trivago, and Fujitsu partner with Talkdesk to deliver a better way to great customer experience.

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Verint

Verint® helps the world’s most iconic brands build enduring customer relationships by connecting work, data and experiences across the enterprise. With this approach, brands can adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction.

Verint Experience Management provides comprehensive management of all direct, indirect and inferred experiences. It delivers a strong set of analytics engines so that brands can generate insights everywhere and drive action for ongoing improvement across the organization, including executive-level and real-time operational action.

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Acoustic

Acoustic (formerly IBM watson marketing and commerce) is the world’s leading independent AI-powered marketing cloud. With total focus on the marketer, we dedicate all of our efforts to making them more successful. We provide an open marketing ecosystem comprised of intuitive, AI-powered products, helping our clients change the way they work and achieve their best results ever. Acoustic serves an international client base of more than 3,500 brands including many Fortune 500 companies, providing digital marketing, marketing analytics, content management, personalization, mobile marketing and marketing automation solutions. Acoustic is headquartered in New York City, with offices and teams across the globe.

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Chatmeter

Chatmeter, the first cloud-based Local Brand Management platform, helps multi-location brands manage their online reputation by monitoring reviews and social media and optimizing online listings and local SEO. We deliver actionable data focused on the most impactful steps businesses can take to improve their customer experience, presence, and brand reputation. We benchmark performance against local competitors and provide personalized recommendations for improvement. By taking ownership of online visibility and the customer experience, businesses can have a significant impact on reaching new customers and keeping existing customers happy.

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Concentrix

Concentrix, a global customer experience services and technologies company, provides support to the world’s best brands. We help our clients deliver exceptional experiences, with exceptional outcomes. We don’t just design and build next-gen CX solutions – we integrate them, manage them, and continually innovate them to benefit your business, your customers and your brand.

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Fin

Fin is a Work Insights Platform that enables customer operations teams to achieve more with less by uncovering ways to optimize workflows and improve coaching. With an easy-to-install browser plugin, Fin provides instant visibility into how contact center agents work across SaaS applications and reveals powerful insights into business processes and technology. This helps operations teams to improve team engagement, productivity, and the customer experience.

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Forethought

Founded in 2017, Forethought is a leading AI company providing customer service solutions that transform the customer experience. Forethought’s products enable seamless customer experiences by infusing human-centered AI at each stage of the customer support journey: resolving common cases instantly from any channel, intelligently tagging and routing tickets, and assisting agents with relevant knowledge — all from one platform.

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Freshworks

Freshworks provides innovative customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products provide a 360-degree view of the customer, are ready to go, easy to use and offer quick ROI. Headquartered in San Mateo, Calif., Freshworks’ 2,500+ team members work in offices throughout the world.

Founded in October 2010, Freshworks Inc., is backed by Accel, Tiger Global Management, CapitalG and Sequoia Capital India. The company’s cloud-based suite is widely used by over 150,000 businesses worldwide including the Bridgestone, Honda, Hugo Boss, Toshiba and Cisco.

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Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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Intercom

Intercom is a Conversational Relationship Platform (CRP) that helps businesses build better customer relationships through personalized, messenger-based experiences. It’s the only platform that delivers conversational experiences across the customer journey, with solutions for Conversational Marketing, Conversational Customer Engagement and Conversational Support.

Intercom is bringing a messenger-first experience to all business-to-customer communication, powering 500 million conversations per month and connecting 4 billion unique end users worldwide across its more than 30,000 paying customers, including Atlassian, Sotheby’s and New Relic.

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Khoros

Over 2,000 global brands, including one-third of the Fortune 100 companies, leverage the power of Khoros’ award-winning customer engagement platform to create customers for life. Our innovative enterprise solutions ensure success across digital customer service, messaging, chat, online brand communities, and social media management. Combined with our industry-leading services, Khoros enables brands to connect with customers throughout their entire digital journey. Khoros powers more than 500 million daily digital interactions and leverages AI to turn these interactions into insights and action.

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Material

Material is a leading global consumer intelligence and customer experience consultancy. Partnering with business leaders, we help tackle their most significant customer challenges to help them differentiate in the marketplace, build smarter, more connected experiences, and maximize value delivered to customers and society. Our unique customer intelligence engine is powered by analytics and behavioral science, fuels world-class design and enables the delivery of products and services to bring digital transformation to life. Learn more at materialplus.io.

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Mediaocean

Mediaocean is the mission-critical platform for omnichannel advertising. With more than $200 billion in annualized media spend managed through its software, Mediaocean connects brands, agencies, media, technology, and data. Using AI and machine learning technology to control marketing investments and optimize business outcomes, Mediaocean powers campaigns from planning, buying, ad serving, and creative personalization to analysis, optimization, invoices, and payments. Mediaocean employs 1,500 staff across 30 global offices and supports over 100,000 people using its products.

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MessageGears

MessageGears is the only customer marketing platform built for today’s enterprise. Powered by Accelerator™ technology, MessageGears delivers advanced customer segmentation and message personalization and delivery that simply outperforms other enterprise marketing clouds and data platforms. Through direct data access and innovative platform capabilities, marketers can deliver consistently compelling customer experiences at massive scale, faster and more flexibility than ever before. MessageGears has transformed what marketers thought was possible at major brands like Expedia, Rakuten, T-Mobile, and OpenTable. Learn more at messagegears.com.

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OneTrust

OneTrust is the category-defining enterprise platform to operationalize trust.  More than 12,000 customers, including half of the Fortune Global 500, use OneTrust to make trust a competitive differentiator, implementing central agile workflows across Privacy and Data Governance, GRC and Security Assurance, Ethics and Compliance, and ESG and Sustainability. The OneTrust platform is backed by 200 patents and powered by the OneTrust Athena™ AI and robotic automation engine. The OneTrust platform is backed by 200 patents and powered by the OneTrust Athena™ AI. Learn more: OneTrust.com and LinkedIn.

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Pathlight

Pathlight’s Performance Intelligence platform analyzes data and applies AI coaching to help employees answer a simple question – ‘How am I doing and how can I improve?’. Pathlight gives employees everything they need to manage themselves and hit their goals and gives leadership instant insights into how their teams are performing.

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SAP

SAP is the market leader in enterprise application software, helping companies of all sizes and in all industries run at their best: 77% of the world’s transaction revenue touches an SAP system. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. Our end-to-end suite of applications and services enables our customers to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.

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Sendoso

Sendoso, the leading Sending Platform, helps companies stand out by giving them new ways to engage with customers throughout the buyer’s journey. By integrating digital and physical sending strategies, companies can increase the effectiveness of their existing go-to-market programs and improve their relationships with customers. Trusted by over 800 companies, Sendoso is an essential part of successful demand generation, account-based, and customer experience programs. Founded in 2016, Sendoso is backed by $152M in venture funding and has a global footprint, with a presence in North America, Europe, and Asia Pacific. Learn more at sendoso.com.

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Sprinklr

Sprinklr is the world’s leading Modern Customer Experience Management (CXM) Platform. We help brands execute marketing, advertising, research, care, and engagement initiatives across all modern channels. This includes: 24 social channels, 11 messaging channels and hundreds of millions of forums, blogs, review sites, and news sites. Sprinklr’s AI-based platform, with a unified codebase, is deployed as a single global instance for each customer in order to drive collaboration and connect silos across the organization. Sprinklr is headquartered in New York City, with offices in 8 countries across Asia Pacific.

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Tethr

Tethr is a research-backed conversation analytics platform that surfaces automated insights from customer conversations, and delivers those insights to the decision-makers who need them. Backed by over a decade of customer experience and sales research, our cloud-based platform easily surfaces important insights from phone calls and other customer interactions. Our customers use Tethr to quickly turn large amounts of unstructured conversation data into insights that fuel smarter decisions, improve business performance, and ultimately increase bottom-line growth.

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Walker

Walker is a full-service customer experience services firm. With decades of experience in CX, our team of experts provides technology services, end-to-end managed services, and expert strategic consulting. As an award-winning partner of Qualtrics, Walker delivers implementation and engineering services for programs of all sizes, from fast starts to highly customized deployments. Wherever you are on your CX journey, Walker can help you get to the next level with best tools and the practical know-how that comes from decades of driving results for our clients. Learn more at www.walkerinfo.com.

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Yext

Yext centralizes all of the information about a business, structures it for use in every digital channel, and then makes it findable on websites, apps, chatbots, and third-party search engines. Companies of all sizes trust Yext to connect customers and employees with the content they need — whenever and wherever it matters most.

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Aisera

Aisera offers the world’s first AI-driven service experience solution that automates operations and support for IT, Sales, and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif., and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow, and Salesforce.

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Blueshift

Blueshift is an all-in-one platform that provides the complete end-to-end service of a CDP and a Marketing Automation tool.

We ingest and store your data, unify profiles into a single view of the customer and then allow you to segment that for use by your marketing team.

Blueshift uses AI, behaviour profiling, real-time decisioning and personalisation to provide intelligent insight into your customer’s intents in order to trigger the next best actions,

With Blueshift you can create and automate customer journeys and campaigns in a fraction of the effort and better engage your customers across all of your channels.

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JourneyTrack

JourneyTrack.io has pioneered a customer-first, enterprise grade SaaS experience management platform enabling organizations to understand, optimize, and prioritize their customer experience. Brands struggle to deliver the seamless journeys consumers demand across physical and digital channels, geographies, demographics, and more. JourneyTrack allows them to create, govern, and democratize personas and end-to-end user journeys across the organization, harnessing actionable insights and benchmarking improvements over time, with the goal of delivering ideal customer experiences – globally. This cloud-based collaboration suite is designed to handle the complexities and needs of enterprise-level teams, and it was created with input from 15 world-renowned brands to ensure it fills the gaps and challenges they face.

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KMS Lighthouse

KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers. We use advanced technologies and take an innovative approach to build knowledge management solutions.

Our knowledge system boosts productivity and efficiency with a powerhouse of digitized knowledge that`s easy to update, collaborate, share, or provide feedback in real-time. We have a SaaS knowledge management system with native integrations to social media, product catalogs, operational systems, chatbots, virtual assistants, and open API integrations with your existing applications such as CRM, ticketing, and help desk.

Lighthouse offers a rewarding KM experience for both customers and employees alike, improving loyalty and satisfaction. What`s more, we`ve built the system so that your entire team can easily navigate through it in their natural language, and adopt it effortlessly without training. Lighthouse simplifies communications, elevates customer and agent experiences, engages and inspires people. Happy agents, happy customers.

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OPINATOR

OPINATOR® – The New Experience Management: Emotional, Personalized, and Monetizable.

OPINATOR brings the human touch to Customer Experience, enabling you to boost response rates in VoC, NPS and CX Management programs with highly engaging and fully customized interactions (e.g. surveys, forms, etc.) that become an extension of your brand.

OPINATOR’s Predictive and Text Analytics capabilities, Case Management & Closed-Loop System, and Role-Based Dashboards enable you to act instantly on feedback and reduce points of customer effort. Furthermore, OPINATOR includes a set of revenue-generating modules to help you drive a direct ROI from your CX program.

Don’t forget to visit our linkedin.

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Quantiphi

Quantiphi is an award-winning AI-first digital engineering company driven by the desire to solve transformational problems at the heart of business. Quantiphi solves the toughest and complex business problems by combining deep industry experience, disciplined cloud and data-engineering practices, and cutting-edge artificial intelligence research to achieve quantifiable business impact at unprecedented speed. We are passionate about our customers  and obsessed with problem-solving to make products smarter,  customer experiences frictionless, processes autonomous and businesses safer by detecting risks, threats and anomalies. Together with partners and customers, we embark on a data and AI led transformation journey that delivers impactful and measurable results.

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Relay Network

Relay is the innovator of SaaS business feeds that drive unmatched customer, member, and employee engagement with over 10 years of experience helping companies with more meaningful engagement. Through our dedicated, 1:1 engagement channel, the Relay Feed, we deepen relationships with customers while improving business outcomes. Our goal is to maximize customer lifetime value by catalyzing mutually beneficial engagements between our clients and their customers. Recognized by top industry analysts, Relay has served more than 100 industry-leading clients and 70 million end users across numerous verticals, including health insurance and financial services.​

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Studio Science

Studio Science is a design & innovation consultancy. We work with established market leaders, enterprise software companies, and assertive venture-backed startups to deliver transformative brands, products and services.

For more than 20 years, we have empowered enterprise-level clients to pursue innovation with agility and intention, while helping venture-backed startups move ahead with tenacity, confidence, and industry know-how.

Innovative brands trust Studio Science to create meaningful value and carve a clear path forward.

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Sutherland

Sutherland is an experience-led digital transformation company.
Our mission is to deliver exceptionally designed and engineered experiences for customers and employees.
For over 35 years, we have cared for our clients’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland.

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Tealium

Tealium connects customer data– spanning web, mobile, offline, and IoT devices— so brands can connect with their customers. Tealium empowers companies to create a unified, real-time customer data infrastructure. The Tealium Customer Data Hub makes customer data more valuable, actionable, and secure. For more information, visit www.tealium.com.

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