2024 Sponsors
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Contact us at sponsorships@forrester.com to discuss 2024 exhibition, branding, and speaking opportunities, or call +1 888.343.6786.
Sponsor a Forrester Event
Forrester Events brings together a premium audience of top business and technology leaders and influencers across our B2B, Customer Experience, Security & Risk, and Technology & Innovation Summits.
Gain valuable exposure through speaking opportunities, product demos, a centrally located exhibit space, conference passes, and more.
All Sponsors
Fullstory
Fullstory’s behavioral data platform uncovers the unspoken truth about digital consumer activity, enabling data teams to drive revenue through real-time personalization and forecasting. Using automatically captured, indexed, and semantically structured first-party data, Fullstory surfaces the sentiment buried between clicks direct to your data ecosystem or through our product analytics—including session replay—to help enterprises create better experiences that win loyal customers for life.
Medallia
Medallia is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers and employees. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.
CSG
CSG empowers companies to drive experience-led growth in every interaction. Our suite of customer experience solutions goes beyond journey mapping, as we help organizations of any size create personalized customer journeys that are frictionless and drive value at every touchpoint. With connected data and award-winning real-time journey orchestration, we help harmonize your engagement channels, enticing customers to choose your brand every day, nurturing loyal relationships that build sustainable growth.
Want to start delivering experiences expected out of world class brands?
To learn more, visit us at csgi.com and connect with us on LinkedIn and Twitter.
Genesys
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
NICE
With NICE, it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center –and beyond.
Qualtrics
Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business– customer, employee, product, and brand. Over 11,000 organizations around the world are using Qualtrics to listen, understand, and take action on experience data (X-data™)–the beliefs, emotions, and intentions that tell you why things are happening, and what to do about it. The Qualtrics XM Platform™ is a system of action that helps businesses attract customers who stay longer and buy more, engage employees who build a positive culture, develop breakthrough products people love, and build a brand people are passionate about. To learn more, please visit qualtrics.com or chat live with us during the event.
Zoom
One platform to connect. Work from anywhere with a single app that combines team chat, phone, whiteboard, meetings, contact center, and more. Bring teams together, reimagine workspaces, engage new audiences, and delight your customers; all on the Zoom platform you know and love.
Acxiom
Acxiom is a customer intelligence company that provides data-driven solutions to enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day. Acxiom is a registered trademark of Acxiom LLC and is part of The Interpublic Group of Companies, Inc. (IPG). For more information, visit Acxiom.com.
Alchemer
Alchemer is powering the world’s most successful feedback programs. We offer the most flexible feedback platform that allows organizations to hear from their customers and employees in the moments that matter most. By integrating into the systems organizations use every day, Alchemer keeps feedback in the hands of the people who can immediately take action and close the loop. We also provide Alchemer Digital that helps organizations to engage across multiple digital channels including apps plus marketing and e-commerce websites. We recently launched Alchemer Research Solutions, a full-service market research team available to help expand and scale research capabilities to effectively get the insights needed.
Bynder™
Bynder goes far beyond managing digital assets. Our digital asset management platform enables teams to conquer the chaos of proliferating content, touchpoints, and relationships in order to thrive.With powerful and intuitive solutions that embrace the way people want to work, and a richly integrated ecosystem, We are the brand ally that unifies and transforms the creation and sharing of assets, inspiring teams, delighting customers, and elevating businesses.Our 500+ employees, known as ‘Byndies’, together constitute the world’s most extensive pool of digital asset management expertise. We enable more than 1.7M users across more than 4,000 organizations, including Spotify, Puma, Five Guys, and Icelandair.Founded in 2013, we have eight offices around the globe, including the Netherlands, USA, Spain, UK, Australia and UAE. For more information, visit www.bynder.com
Calendly
Millions of people and companies around the world rely on Calendly to win deals, build relationships, and grow their business—faster. Bring your whole sales team together to connect with your top revenue opportunities and improve your customer experience. Instantly respond to leads and fill pipeline, schedule decision making meetings to move deals forward, customize meeting workflows to make you memorable, and integrate Calendly with your tech stack to reach your full potential.
CallMiner
Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality, and more. CallMiner is the global leader in conversation analytics to drive business performance improvement.
Concentrix
Human-centered, tech-powered, intelligence fueled. We’re the global technology and services leader that powers the world’s best brands. We design, build, and run fully integrated, end-to-end solutions at speed and scale across the entire enterprise, helping over 2,000 clients solve their toughest business challenges. Whether it’s designing game-changing brand experiences, building and scaling secure AI technologies, or running digital operations that deliver global consistency with a local touch, we have it covered. At the heart of what we do lies a commitment to transforming the way companies connect, interact, and grow across the world and into the future.
InMoment
At InMoment, we are not just improving experiences; we are redefining them. Our innovative integrated customer experience (ICX) approach collects and connects diverse data sources, enabling businesses to align customer data points across the entire journey, and leverage award-winning AI technology to transform that data into actionable insights. Committed to driving tangible business outcomes and enhancing CX program ROI, we ensure businesses understand and own the moments that matter to transform experiences today that deliver the highest business value tomorrow.
IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
Observe.ai
Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on a 30 billion-parameter contact center large language model (LLM) and the most accurate Generative AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions to maximize frontline team performance and drive outcomes across the business, from more sales to higher retention to better compliance.
Thematic
Thematic unlocks actionable customer insights from unstructured text feedback at scale in real time, using the best AI models in one tool. Our customers get quick access to quantified and rich insights, saving thousands of hours.
Now you can empower everyone across the company with an understanding that helps them to be customer led. Your insights are traceable, quantified and rich with customer comments.
The launch of Thematic Answers in 2023 allows you to get insights at the click of a button. With advanced language models, you can ask any question of your feedback. Identify pain points, uncover the drivers of CX metrics, find supporting quotes, and receive issue-solving suggestions.
Thematic is more than a tool for discovering insights. It saves your team thousands of hours in data preparation and analysis. And with no need to train AI models or manually code responses, as our customer LendingTree say, ‘Thematic works straight out of the box.’
Uniphore
Uniphore is one of the largest B2B AI-native companies – decades-proven, built-for-scale, and designed for the Enterprise. The company drives business outcomes, across multiple industry verticals, and the largest global deployments. Uniphore infuses AI into every part of the Enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI and Emotion AI and Workflow Automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video, text, and how to analyze all types of data. As AI becomes more powerful, every part of the Enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in service of creating the most human processes and experiences for customers and employees.
BlastX
BlastX Consulting provides strategic, digital experience advice and implementation services to help brands drive deeper customer relationships using data driven insights to optimize the digital experience. Over the past 20 years, we have assembled a seasoned team of consultants with deep expertise and experience across a wide array of strategic, technical, and operational disciplines who share a passion for helping brands be customer centric, creating strategies to enable the ultimate experience across touchpoints. We also embrace a set of core values and encourage the entire BlastX team to “Make Your Mark”. For more information, visit us at blastx.com.
Carenet Health
Carenet Health is committed to delivering the business of healthcare by leveraging AI-driven technology, unmatched insights and operational excellence to help 500+ leading healthcare organizations drive world-class business outcomes. Carenet’s tech-first approach delivers unmatched perspectives to help companies solve complex business challenges faster while delivering best-in-class CX outcomes for consumers.
Cognigy
Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.
Forethought
Founded in 2017, Forethought is a leading AI company providing customer service solutions that transform the customer experience. Forethought’s products enable seamless customer experiences by infusing human-centered AI at each stage of the customer support journey: resolving common cases instantly from any channel, intelligently tagging and routing tickets, and assisting agents with relevant knowledge — all from one platform.
QuestionPro
QuestionPro is a comprehensive customer experience (CX) solution provider, partnering with businesses of all sizes to drive revenue through enhanced customer insight and experience management. Our CX offerings feature an array of award-winning platforms, including voice of the customer (VoC) feedback management (QuestionPro CX), journey mapping and optimization (SuiteCX by QuestionPro), reputation management, deep dive experience research, idea capture and innovation management for both internal and external processes. Beyond our software offerings, we provide a range of CX services, such as managed program operation and support, educational and certification programs, and impactful strategy consulting.
SurveyMonkey
SurveyMonkey is a global leader in online surveys and forms.
Our fast, intuitive platform empowers people with the insights they need to make decisions quickly and confidently.
We provide answers to more than 20 million questions every day, helping organizations of all sizes build products people love, create winning marketing strategies, delight their customers, and cultivate an engaged and happy workforce.
D-ID
D-ID’s solution offer enterprises the ability to customize and improve customer service, sales, and support. Enterprises can produce photorealistic digital humans who can interact with consumers in a more human, engaging and effective way, while maintaining the efficiency, reliability, and consistency of automated platforms.
In real-time, D-ID generates videos and paired with conversational AI, D-ID’s technology puts a face to automated customer services, creating talking digital humans that make interactions more human and natural.
HeyMarvin
HeyMarvin is the only AI-powered research repository that centralizes all customer knowledge so you can design a better customer experience. HeyMarvin’s smart workflows makes it super-simple to conduct, organize, share and analyze research. We automate the tedious aspects of CX research so you’re free to uncover rich, actionable customer insights.
JourneyTrack
JourneyTrack is a cutting-edge cloud-based (SaaS) platform that revolutionizes customer journey management for enterprises. Providing a comprehensive visualization and deep understanding of end-to-end customer experiences empowers businesses to accelerate their digital transformation.
JourneyTrack is about collaboration, standardization, democratization, management, and governance. It’s everything you need to bring all of your customer data together into insights-driven customer experiences that tie to your organization’s strategic goals and revenue targets.
SundaySky
SundaySky empowers businesses to create videos faster, easier and more personalized. Our easy-to-use Enterprise Video Platform, powered by AI, helps businesses engage viewers for longer with powerful personalization and improve operational efficiency by reducing costs and the need for specialized skills. Growing businesses and leading brands alike, including 1000Bulbs.com, 1-800 Contacts, Aetna, Bank of America, iTHINK Financial, Okta, SalesIntel, Staples, UnitedHealthcare and many others, have adopted SundaySky to modernize the way they create, personalize and distribute videos at scale. SundaySky is headquartered in New York, with offices in Tel Aviv and Tokyo.
Verndale
Verndale is a digital experience agency that helps boost revenue, engagement, and efficiency through digital strategy, design, development, and marketing. We excel in web, mobile, and ecommerce solutions leveraging technologies like Salesforce, Optimizely, Sitecore, and BigCommerce. Our clients include Source Atlantic, IEWC, Panera Bread, Path AI, and more.