Technology
& Innovation
North America

In this session you will learn how structured, connected contact data drove transformational outcomes at AmerisourceBergen, a global leader in pharmaceuticals that ranks #10 on the Fortune 500. Hear how Icertis Contract Intelligence enabled AmerisourceBergen to manage agreements with complex product/pricing structures to deliver more revenue, better efficiency, less risk, and greater compliance.

Speakers:
Neil Mundell, VP, Corporate Functions IT, AmerisourceBergen
Bernadette Bulacan, Chief Evangelist Officer, Icertis

With more than 18 million customers, Vodafone UK has embarked on an important journey to become a software-powered business with over 50% of employees expected to work in software engineering by 2025. In this session, learn how Vodafone scaled deployment frequency to over 200x per month while achieving its highest level of availability through the adoption of feature management, a new class of software development techniques rooted in feature flags.

Speakers:
Alea Abed, Director, Product Marketing, LaunchDarkly

Few companies move faster than Pinterest, whose platform allows half a billion users to share inspiration in real time. To provide the high-speed, high-quality support its employees need, Pinterest’s help desk launched a practical approach to AI: a conversational bot that partners with each employee to either resolve their issue automatically or route them to the right expert. In this session, you’ll learn how AI can dramatically improve your help desk’s efficiency and bottom line.

Speakers:
Derrick Diaz, Head of IT Helpdesk, Pinterest

With all the unknowns surrounding the current economic climate, how do you budget effectively and optimize your technology investments – from endpoints to SaaS and cloud infrastructure – while ensuring productivity and optimal user experience in hybrid work environments?

Join us to learn how Enterprise Technology Management (ETM) can automate key IT processes to:

–       Optimize technology forecasting and renewals management
–       Ensure efficient employee onboarding and secure offboarding
–       Expedite audit accuracy, completeness, and readiness

This session will showcase a customer success story for a large FinServ company, and how they use ETM to automate key business processes powered by a single source of truth for their technology.

Speakers:
Ramin Ettehad, Co Founder, Oomnitza

Resolution Life is a global life insurance group focusing on the acquisition and management of portfolios of life insurance policies. The company’s key to its success is managing the purchased books of business at a lower cost to ensure higher IRR. Using Outsystems’ high-performance application development platform, Resolution Life recognized significant cost savings and paved the path for exponential savings as it navigates future acquisitions. Join this session to learn how Resolution Life elevated the customer experience, drastically increased self-service, and reduced its application backlog.

Speakers:
Abdollah Dehnashi, Founder; CTO, Genellipse Inc; Resolution Life
Patrick Jean, CTO, OutSystems

Join this session to learn how leading enterprises are putting monetization and revenue management at the center of their digital transformation initiatives. New products, new services, new channels mean nothing without the ability to effectively monetize them and create a winning customer experience. Hear from BillingPlatform about best practices, lessons learned and things to consider when taking on an agile monetization initiative.

Speakers:
Dennis Wall, CEO, BillingPlatform

CognitiveScale’s enterprise AI platform helps customers deploy AI at scale. Many customers use CognitiveScale to improve customer experience (CX) in the contact center through the entire journey of the customer by driving personalized, predictive, prescriptive and proactive service insights to all channels. This approach leads to an informed customer service experience. Learn how CognitiveScale’s AI engineering platform can help your organization realize significant value from AI, delight your customers, and improve operational processes.

Speakers:
John Andersen, VP of Solutions Consulting and Architecture, CognitiveScale

While the pandemic has had a huge impact on business, it has acted less as a disruptor and more as an accelerator for improving employee experience. Studies show that greater employee satisfaction and overall performance can be attributed to a more human-centric approach to IT services. How do we shift from being technology-centric to being experience-centric? Join this session to learn how you can create a digital workplace that resonates with today’s employees.

Speakers:
Troy Baldwin, Product Management Director, Compucom

Businesses are evolving their workforce strategy as they figure out how to combine the best of remote work with return to office. As we enter this next phase of hybrid work, transformative technologies like 5G and AI integrated into their primary work devices such as PCs can solve challenges when it comes to enabling flexible work from anywhere. Learn how these next generation innovations will enhance the employee experience, increase security standards, and modernize operations.

Speakers:
Mick McGrath, Director of Sales, Qualcomm Technologies, Inc.

According to Forrester 75% of all application development will use low-code platforms by the end of year*. This means that the next generation of your organization’s workforce will need to be certified low-code developers. Gain insights from Professor Gaurav Shekhar on his most in-demand class in the UTD Naveen Jindal School of Management, where students learn experientially and become certified low-code developers on the Appian Low-Code Platform. Hear how the Appian Low-Code Platform is democratizing enterprise application development with its #lowcode4all initiative.

*Forrester- Predictions Report 2021: Software Development- Oct 30, 2020

Speakers:
Gaurav Shekhar, Program Director- MS Business Analytics, University of Texas at Dallas
Sam Merrill, Product Strategy Manager, Appian

Centralized log management and observability has entered the corporate zeitgeist as vendors pour millions into innovation. But questions remain, such as how it works, who benefits, and how to achieve full visibility affordably. Listen as Humio, a CrowdStrike company, demystifies log management and observability and shares how Netlify uses the technology to diagnose issues quickly, reduce downtime, and improve UX — at a surprising low total cost of ownership.

Speakers:
Huzaifa Dalal, Senior Director, Product Marketing, CrowdStrike

Alaska USA Federal Credit Union has achieved significant IT efficiencies and service improvements through the methodical use of Riverbed’s Alluvio Unified Observability solution across their IT landscape. The high-fidelity performance data and improved workflows have positioned them to provide a stable, high performing environment for internal users, which translates into high quality experiences for hundreds of thousands of credit union members. During this session, we’ll explore the coverage areas, feature sets, and best practices that were leveraged to achieve these outcomes.

Speakers:
John Pittle, Customer Experience CTO, Riverbed

A company specializing in collecting and analyzing geological data, both on land and at sea, reached out to us to assist with its containerization journey back in October. The use case was to containerize its application on its vessels that provides oil and gas companies with analysis on how their assets will impact the environment and how the environment will impact their assets. The four-month timeline to get this set up in production was seen as an impossible ask to our engineers for a team just starting out in the K8s journey. Not only did we meet the timeline, but we also finished two weeks early before the vessel sailed out to sea with Rancher. The team is now working on replicating this design on the rest of the fleet. This is a testament to Rancher’s ease of use on our consulting team’s engineering talents.

Speakers:
Cristabel Ortega, Global Strategic Account Executive, SUSE

In the US, Congress took unprecedented steps to address the economic impact of the pandemic with the CARES act, and in particular, the Paycheck Protection Program (PPP) for small businesses. To participate in the PPP, banks across the country had to implement end-to-end commercial lending apps in an unheard-of two weeks. Learn how T Bank rose to this challenge and leveraged Zoho’s low-code technology to deliver a solution in such accelerated timeframes.

Speakers:
David Clifford, Chief Strategy Officer, Tectonic Financial, Inc.

Learn how you can rapidly produce modern apps that provide personalized and contextual user experiences, business agility and composability, and end-to-end visibility, all while keeping your business processes, operations, and outcomes at their heart. We’ll show you how low-code process automation platforms harness fusion teams that combine the power of business and IT resources to produce better business outcomes.

Speakers:
Rachel Brennan, Vice President, Product & Solutions Marketing, Bizagi

Learn how process orchestration is the practice of strategically coordinating people, processes, and technology. Low-code process orchestration is part of a business process automation model that helps both IT and business teams identify process gaps and drive innovation and process improvement. This new agility supports the business’s need to move faster and eases the reliance on technical resources, empowering an improved balance between business teams and their IT partners.

Speakers:
Kristen Davis, Solutions Marketing Director, Pipefy

The modern workforce demands greater flexibility and autonomy in where they choose to work and how they use their time. To gain a competitive advantage, brands need to gain a deeper understanding of how every individual is adapting to work in this new era. To meet some of these new business requirements, employees need modern tools and the empowerment to do their jobs as required. In this session, we will explore how organizations strive toward this future of work.

Speakers:
Gary Sorrentino, Global CIO, Zoom

In this session we’ll go through the No-Code Playbook — a vendor-agnostic framework that addresses the industry’s most pressing questions on how to organize efficient IT and business collaboration and deliver game-changing results, leveraging the full potential of no-code capabilities while staying compliant with rules and regulations.

Speakers:
Andy Zambito, Chief Sales Officer, Americas, Creatio
Andie Dovgan, Chief Growth Officer, Creatio

Between their two mobile apps and single web application, a leading financial services company had to maintain at least four different codebases. They decided to consolidate their tech stacks to get new features out in weeks, not months. Without disrupting the existing apps, they’re now able to roll out new features to all three applications at nearly the same time, from one codebase. Learn about their journey and how they came upon the perfect solution.

Speakers:
Vivek Mano, Director of Product Marketing, Ionic

Speakers:
Nick Hutchens, Subject Matter Expert, ThoughtTrace

As a growing business in the current capital-constrained environment, VTS is doubling down on initiatives that boost efficiency and productivity. Their innovative approach to attracting and developing engineering talent ensures their team operates at peak performance, driving business success despite global challenges to hiring and retention. Find out how they’re using data to grow every member of their team, ensuring individual job satisfaction while achieving organizational goals and earning an industrywide reputation for engineering excellence.

Speakers:
Bala Pitchandi, SVP of Engineering, VTS

Integration is at the core of every transformation. Without a plan, multiyear projects can seem daunting — but so can coming up with that plan. Learn how Payless, a leading footwear brand, was able to integrate a new e-commerce platform and inventory management system across 200 stories in 15 countries in less than eight weeks. You’ll walk away with tried-and-true steps for connecting legacy to innovative technologies, no matter the data source, destination, or data type.

Speakers:
Zachary Belcher, Solution Engineer, Digibee

Nowadays, innovation is not just a luxury but a must in industrial automation. We’ll share how Rockwell Automation and Globant are reinventing the sector with the near-to-launch FactoryTalk Design Studio, a cloud-native, software-defined, industrial-automation design suite and ecosystem that is going to change the ways that users collaborate to create industrial automation solutions.

Speakers:
Rahul Patel, VP Software Engineering, Rockwell Automation
Jorge Alejandro Teyssandier, VP Technology, Globant

How to successfully architect for a digital self-service? We provide insights into one of the best-in-class transitions from legacy mainframe archives to a single modern server-based platform and a self-service portal. Find out how a business-led approach and enterprise-wide workflow processes enable Utmost Life & Pension to efficiently manage customer cases, while a brand new Web and Mobile self-service allows Utmost clients to access documents, update their information and directly manage investments on their own.

Speakers:
Freddie van Rijswijk, Senior Manager, Business Applications, Papyrus Software

What do contracts have to do with managing inflation risks and navigating economic uncertainty? Contracts contain crucial information, including pricing based on key inflation indices, and third-party obligations and negotiated terms. Come and see for yourself how Icertis AI studio can help analyze thousands of contracts and identify savings opportunities based on these critical inflation clauses, and how you can protect margins and minimize revenue leakage through deeper contract visibility.

Speakers:
Masood Khan, Vice President, Pre-Sales, Icertis

LaunchDarkly enables product and engineering teams to deliver features faster, safer, and with more impact. In this demonstration, Chris Diaz will walk you through the ins-and-outs of LaunchDarkly’s feature management platform and show you how to separate deployments from release,  instantly rollback,  control who you release to, and even collect valuable data on how new features are impacting your applications.

Speakers:
Chris Diaz, Solutions Engineer, LaunchDarkly

In this session, you’ll dive deep into how the world’s most efficient help desks deploy AI to support employees — while dramatically reducing their costs. You’ll learn how you can use the latest techniques in conversational AI, which automatically solve employees’ support issues by understanding their language and then taking action. Across the board, you’ll discover how to optimize your help desk for your unique environment, leveraging these proven use cases for AI.

Speakers:
Ricardo Salazar, Solutions Engineer, Moveworks

Learn how a high-performance application development platform can build applications fast, right, and for the future with low-code. We’ll show you how modern application development platforms are pushing industry disruption, the role of high-performance low-code application development platforms in your digital transformation journey, and how to build a scalable, enterprise-ready solution.

Speakers:
Russell Youngblood, Senior Solutions Architect, OutSystems

Fifty-two percent of the companies that were on the Fortune 500 in the year 2000 no longer exist. It’s not that they aren’t on the Fortune 500 anymore — they no longer exist. Learn how leading organizations are using co-innovation engagements to orchestrate their partner ecosystems and improve their ability to rapidly generate, analyze, and act upon data-driven insights.

Speakers:
John Telford, EVP, Growth, Bounteous
Jon Reily, SVP, Commerce Center of Excellence, Bounteous

Netflix has partnered with Worldpay from FIS to launch our Preferred Customer program, which leverages FIS’s issuer processing arm to impact the outcome of transactions process through FIS partner banks. Using FIS and Worldpay’s unique position in the payment flow, we are able to remove multiple decline codes that are frequently seen for subscription and recurring transactions, even though the transaction should have ultimately been approved. This is leading to increased revenue for Netflix and extended lifetime value of each customer given the payment process isn’t disrupted for key longstanding customers.

Speakers:
Max Audette, Director, Strategic Accounts, Worldpay from FIS

The attack on trust and the quest for the antidote, maturity, is at the core of civilization’s survival! We won’t solve a thing, but we’ll make you think… Come listen to a former NASA leader, a Google AI leader, and a consulting leader sit down to talk about life, liberty, and the pursuit of outcomes!

Speakers:
Ed Hoffman, Founder, CEO, Knowledge Strategies, LLC
Ben Royce, Business Development, Cloud AI Services, Google
Jason Hoye, PMO Managed Services Leader, PwC

UST and Meta impacted employee satisfaction by embracing an empathy first, human-centric lens to design Paven – an award winning financial wellbeing app. Learn how Roundfeather, a UST company, used their “design for happiness“ methodology to co-architect the experience for Meta and then build and deploy a multi-channel, feature rich native app that is helping over 65,000 US Metamates navigate their financial planning choices and wellbeing. Successes and challenges will be shared for enterprise scale app development.

Speakers:
Christopher Loughlin, Head of Transformation, UST
Josh Newmister, HR/Benefits Leader, Meta

Offboarding employees can carry significant security and compliance risk. In this demo, Oomnitza will walk through a secure, automated workflow that manages the entire process for employee offboarding, addressing requirements across HR, IT, Security, ITOps, and Compliance.

Speakers:
Ramin Ettehad, Co Founder, Oomnitza

With evolving digital needs, development speed and catering to compliances is critical for most developers creating business process apps. Business teams need applications, but despite trying their best, IT just can’t meet those needs quickly enough. Over the years, Zoho has developed tools to cater for multiple development use cases and user bases. In this session, we discuss:

• The right approach to choosing an IT platform
• Parameters to evaluate when adopting a low-code solution
• Key ingredients to enhance user experience and productivity
• Ease of building integrated apps for your custom processes
• How one of the Zoho Creator customers has accelerated their digital transformation journey

Speakers:
Tejas Gadhia, Technology Evangelist, Zoho