Technology
& Innovation

North America

September 29 – 30, 2022  |  Austin & Digital Experience

Please check back often for updates and additional speaker announcements.
Digital session content will be available on demand according to posted schedule unless otherwise indicated within the digital platform.

Super Wednesday

Sep 28
  • 2:00 pm – 4:00 pm CDTWomen's Leadership Forum
  • 2:30 pm – 4:40 pm CDTWorkshop: The Value Of Emerging Technology Councils
  • 3:30 pm – 6:30 pm CDTAnalyst Relations Forum
  • 4:00 pm – 5:30 pm CDTThe New Rules of Talent
  • 5:30 pm – 6:30 pm CDTWelcome Reception

Thursday

Sep 29
  • 9:30 am – 10:45 am CDTOpening Remarks & Keynote Session
  • 10:45 am – 11:15 am CDTMarketplace Break
  • 10:50 am – 11:10 am CDTAfterWords
  • 11:15 am – 12:25 pm CDTBreakout & Case Study Sessions
  • 12:25 pm – 1:30 pm CDTLunch
  • 1:30 pm – 3:20 pm CDTBreakout & Case Study Session
  • 3:20 pm – 4:05 pm CDTMarketplace Break
  • 3:30 pm – 3:50 pm CDTAnalyst-led Meetups
  • 4:05 pm – 5:40 pm CDTKeynote Sessions
  • 5:40 pm – 6:40 pm CDTReception

Friday

Sep 30
  • 9:00 am – 10:05 am CDTKeynote Sessions
  • 10:05 am – 10:50 am CDTMarketplace Break
  • 10:10 am – 10:30 am CDTAfterWords
  • 10:30 am – 10:50 am CDTAnalyst-led Meetups
  • 10:50 am – 12:00 pm CDTBreakout & Case Study Sessions
  • 12:00 pm – 1:00 pm CDTLunch
  • 1:00 pm – 2:10 pm CDTBreakout & Case Study Sessions
  • 2:10 pm – 2:40 pm CDTMarketplace Break
  • 2:40 pm – 3:40 pm CDTKeynote Sessions
  • 3:40 pm – 3:45 pm CDTClosing Remarks

Super Wednesday Sep 28

2:00 pm – 4:00 pm CDT

Women's Leadership Forum

Join us as we focus on how to help advance women leaders in your organization break down barriers and overcome challenges.

Driving Women's Careers Forward

An interactive session with Melissa Gill on strategies that women can leverage to navigate their career path to leadership.

Speakers:
Melissa Gill, VP, CX Executive Partner • Executive Program, Forrester

Panel: Risk-Taking As A Pathway To Career Progression

Hear from women leaders on how they have successfully taken risks in their career, creating positive customer outcomes, and accelerating their career.

Speakers:
Fiona Mark, Principal Analyst, Forrester
Bobbie Carlton, Founder, Innovation Women
Michelle Tisdale, Chief Analytics Officer, Tracy-Locke

Panel: Lessons From The Top – Women Leaders In Tech On Overcoming Obstacles And Blazing Trails To Become Technology Leaders

Women in tech leaders will share experiences of what held their careers back, how they overcame challenges and obstacles, and what they were able to draw upon to become leaders in their field.

Speakers:
Chioma Onwuanibe, VP, CIO Executive Partner, Forrester
Tia Eady, Head of Digital Architecture, Cognizant
Melissa Gill, VP, CX Executive Partner, Forrester

2:30 pm – 4:40 pm CDT

Workshop: The Value Of Emerging Technology Councils

This workshop is offered in-person only. Attendance will be limited to 30 participants. 

Visionary CIOs Use Emerging Technology And Cultural Transformation To Drive Opportunities

CIOs need to stay relevant in government and private sector by embracing the power of emerging technology.  Unfortunately, there are many barriers that make this difficult including cultural resistance, fear of change and prioritization. This workshop is designed for Technology leaders looking for ways to introduce emerging technology in their organization. We will focus on culture, overcoming obstacles and ways to activate your emerging technology transformation journey.
During this interactive session, participants will:

  • Learn how emerging technology is an enabler of cultural transformation and ultimately a driver of business opportunities.
  • Understand common cultural barriers to emerging technology transformation as seen by your peers.
  • Introduce how an Emerging Technology Panel can “kick start” or enhance your Emerging Technology journey.
  • Examine your organizations’ emerging technology maturity to understand gaps and next steps
  • Engage with peers to learn ways how other organizations are approaching Emerging Technology.

Speakers:
Marianne Doran-Collins, VP, Consulting, Forrester
Kalyan Sumanam, Principal Consultant, Forrester
Brian Hopkins, VP, Emerging Tech Portfolio, Forrester
Alicia Lee, SVP, Consulting, Forrester
Bill Zielinski, CIO, City of Dallas

3:30 pm – 6:30 pm CDT

Analyst Relations Forum

The Analyst Relations (AR) Forum is a private special program for up to 100 qualified AR leaders from high-tech and service provider companies. This event is offered in-person only.

 

Pre-Forum Coffee & Networking

Find your seat, grab a coffee, and mingle with your fellow AR colleagues prior to the content agenda.

Forrester’s Bold Vision Research For And About High-Tech Providers

Speakers:
Sharyn Leaver, Chief Research Officer, Forrester
Stephen Powers, VP, Group Director, Forrester

Private Reception With Forrester Executives And Analysts

Enjoy light refreshments and connect with peers and Forrester executives and analysts during this private reception.

4:00 pm – 5:15 pm CDT

The New Rules Of Talent

Join us for in-depth discussions on how to bring and keep talent in your organization.

Panel: Competing for Talent Through Uncertainty

Forrester Analysts bring perspectives on the economic trends, market trends, and new providers who can address your talent challenges on attracting, growing, retaining, and closing talent gaps.

Speakers:
Christopher Gilchrist, Principal Analyst, Forrester
Ted Schadler, VP, Principal Analyst, Forrester
Fiona Mark, Principal Analyst, Forrester

Fireside Chat: Managing Talent During Disruption

Join us to hear about best practices, challenges, and how to overcome them.

Speakers:
Greg Willrich, VP, Executive Partner, Forrester
Renee Arrington, President & Chief Operating Officer, Pearson Partners International

5:30 pm – 6:30 pm CDT

Welcome Reception

Sponsored by Aisera

Join us for refreshments and light appetizers. All registered attendees are welcomed.

Thursday Sep 29

9:30 am – 10:15 am CDT

Welcome & Opening Keynote: How Technology Leaders Can Drive High Performance Today

Today’s obstacles and opportunities require tomorrow’s leaders, using tomorrow’s technologies and processes. To get there, leaders will either have to embark on a high-performance leadership journey or step aside for leaders who can. Successful technology leaders will learn to be personal coaches, shared visionaries, and embracers of continuous change. They will use employee experience tools to understand their workforce and enable their employees to become active contributors to high-performance teams and organizations.

Attendees will leave this session ready to:

  • Chart a path for their own high-performance technology leadership journey.
  • Prepare their peers and teams to use tomorrow’s technology today.

Speakers:
George Colony, CEO, Forrester
Matthew Guarini, VP, Research Director, Forrester
James L. McQuivey, PhD, VP, Research Director, Forrester
Fiona Mark, Principal Analyst, Forrester

10:15 am – 10:45 am CDT

Growth Requires New Recipes, Not New Ingredients

Market leaders have moved away from transitioning between states of growth to a continuous progression of growth, expanding to new and larger markets that complement their current market share. These select companies have evolved their business models to sustain long-term growth far more consistently than their peers. Over the past 30 years, those that have been able to carry value the furthest share one core characteristic — the ability to convert value. In this session:

  • Learn why current business models are suppressing long-term growth and how to develop strategies to carry value farther.
  • Hear from Wells Fargo’s head of personalization on how they are using value conversion to realize longer-term growth.

Speakers:
Christopher Gilchrist, Principal Analyst, Forrester
Giles Richardson, Executive Vice President Head of Marketing Platforms, Wells Fargo

10:45 am – 11:15 am CDT

Marketplace Break & Networking

Spend time in our marketplace to learn more about the right technology to help you stay out in front of your competition or make connections with your peers for interactive, facilitated networking.

Check out our Sponsor Spotlights to learn more about the next great solution for your team. See below for the list of spotlights during this time.

Vertica: Get Into Production Faster With In-Database Machine Learning

Of the few ML projects that make it to production, most take three months to a year. Organizations don’t receive benefits from data science until it’s in production. Does that mean adding another technology to bloated stacks? Vertica’s presentation is about getting ML into production faster with something nearly every company already has: a good analytics database.

Speakers:
Paige Roberts, Open Source Relations Manager, Vertica

10:50 am – 11:10 am CDT

AfterWords

Ever wanted a chance to go backstage and be a part of the conversations that go on in the Green Room? Well now is your time! In this casual Q&A session, our keynoters will be available to answer any questions you had coming out of their session.

Speakers:
Fiona Mark, Principal Analyst, Forrester
Christopher Gilchrist, Principal Analyst, Forrester

11:15 am – 11:45 am CDT

Breakout Sessions

Value-Driven Tech Strategy
Navigate Uncertainty With A Value Architecture 

Tech value dominates tech execs’ attention, changing from efficiency to effectiveness in increasingly complex ways. While some struggle to drive tech’s business value, all feel the rising relevance of its role as value streams reach end-to-end across customers’, partners’, and enterprise’s ecosystems.   

This session shares how a value architecture helps you to: 

  • Define and integrate the different types of tech value — finding links between tech and business strategic goals that are economic, functional, experiential, and symbolic 
  • Drive the planning, governing, and communication of tech’s value — across ever-changing tech stacks, business capabilities, value streams and business models 

Speakers:
Bobby Cameron, VP, Principal Analyst, Forrester

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People & Leadership
Everything You Need To Make Hybrid Work

Hybrid work is the most common return-to-office strategy for organizations in 2022, but the experience is often anything but smooth sailing. The messy middle of hybrid means that employees can be like ships passing in the night, never seeing the people they really want to see.   

This session will cover the following:  

  • Learn how investments in technology, culture, and strategy can make hybrid into a strength, not a weakness, for your organization. 
  • Understand the steps you can take to drive successful hybrid work strategies, whether hybrid has been successful so far — or an unmitigated disaster. 

Speakers:
J.P. Gownder, VP, Principal Analyst, Forrester
James L. McQuivey, PhD, VP, Research Director, Forrester
Cheryl Foulkes, SVP of Team Member Experience and IT Strategy, Dell
Youssef Saleh, Co-Founder, CEO, Ava Robotics
Amy Shannon, Employee Experience Advisor, Chevron

READ MORE +READ LESS -
Platforms & Infrastructure
Panel: Connecting Operations And Experience Tech Stacks For Digital Fluency

In this session, you will hear perspectives from three Forrester analysts about how to align your operational platforms with your customer-facing platforms for best results. They will also walk through a composite case study that illustrates leading practices and pitfalls to avoid.   

You will leave with a better understanding of:  

  • Why you need to align operations with experience when making application and services decisions. 
  • How to create an architecture and platform strategy to achieve a connected enterprise.  
  • How behaviors, success measures, and processes must change to succeed.  

Speakers:
Liz Herbert, VP, Principal Analyst, Forrester
Kate Leggett, VP, Principal Analyst, Forrester
Joe Cicman, Senior Analyst, Digital Transformation, Forrester
Linda Ivy-Rosser, VP, Research Director, Forrester

READ MORE +READ LESS -
Modern Architecture & Operations
Get IT Done With The Outcome-Driven Approach To Enterprise Architecture

Enterprise architecture (EA) emerges in digital organizations confronted with managing value at scale and over longer time horizons. Modern architecture leaders are overcoming the practice’s struggles and developing a pragmatic, accountable capability that delivers meaningful business value, enhances agile delivery, continuously improves, and whose advice and guidance is welcomed and sought after. 

In this session:

  • Learn about the key characteristics of successful EA organizations, illustrated with real and pragmatic takeaways.  
  • See which companies are doing this right as we recognize the Enterprise Architecture Award winner for 2022. 

Speakers:
Charles Betz, Research Director, Forrester

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Emerging Technology & Innovation
The Future Of The Internet? The Metaverse, NFTs, And Web3

Despite the speculation and hype, there is no metaverse today. And headwinds loom over Web3’s vision for a decentralized, user-controlled World Wide Web. But that hasn’t stopped companies from jockeying to stake their claim, testing and learning on the ground floor of what could be the future of the internet. During this panel, you’ll hear both points and counterpoints from two different technology executives leading metaverse, NFT, and Web3 initiatives — betting on the potential to disrupt how consumers will engage with brands.   

Here, you will: 

  • Understand the current state and future potential of the metaverse, NFTs, and Web3.  
  • Prepare your organization for the technical foundation to support the next era of the internet. 

Live Session Only

Speakers:
Mike Proulx, VP, Research Director, Forrester
Rachel Noonan, Director of Strategy, Jam3
Brian Yamada, Chief Innovation Officer, VMLY&R

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Cyber
Everything Eventually Becomes A Service: Future Fit Cybersecurity

Historically, tech execs and security leaders used an all-or-nothing approach when choosing between technology and services. But future fit leaders responsible for cybersecurity effectiveness will stop the pendulum swinging between technology and services and instead use a blended approach that leverages platforms, practices, and partnerships.

This session will provide the following benefits:  

  • Identify how pitting technology and services against one another leads to subpar experiences.  
  • Explain why the most effective approaches blend these items to create better outcomes.  
  • Uncover why everything eventually becomes a service. 

Speakers:
Jeff Pollard, VP, Principal Analyst, Forrester

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11:55 am – 12:25 pm CDT

Case Study Sessions

Hear real-world case studies showcasing the value of partnering with the right technology provider.

Attend one session:

How AmerisourceBergen transformed contracting with Icertis Contract Intelligence

In this session you will learn how structured, connected contact data drove transformational outcomes at AmerisourceBergen, a global leader in pharmaceuticals that ranks #10 on the Fortune 500. Hear how Icertis Contract Intelligence enabled AmerisourceBergen to manage agreements with complex product/pricing structures to deliver more revenue, better efficiency, less risk, and greater compliance.

Speakers:
Neil Mundell, VP, Corporate Functions IT, AmerisourceBergen
Bernadette Bulacan, Chief Evangelist Officer, Icertis

LaunchDarkly: Platform Ops with Feature Management: Scaling Digital Delivery at Vodafone

With more than 18 million customers, Vodafone UK has embarked on an important journey to become a software-powered business with over 50% of employees expected to work in software engineering by 2025. In this session, learn how Vodafone scaled deployment frequency to over 200x per month while achieving its highest level of availability through the adoption of feature management, a new class of software development techniques rooted in feature flags.

Speakers:
Alea Abed, Director, Product Marketing, LaunchDarkly

Moveworks: How Pinterest Is Using Practical AI To Power Its High-Speed Help Desk

Few companies move faster than Pinterest, whose platform allows half a billion users to share inspiration in real time. To provide the high-speed, high-quality support its employees need, Pinterest’s help desk launched a practical approach to AI: a conversational bot that partners with each employee to either resolve their issue automatically or route them to the right expert. In this session, you’ll learn how AI can dramatically improve your help desk’s efficiency and bottom line.

Speakers:
Derrick Diaz, Head of IT Helpdesk, Pinterest

Oomnitza: Optimize your technology expenditure during uncertain times

With all the unknowns surrounding the current economic climate, how do you budget effectively and optimize your technology investments – from endpoints to SaaS and cloud infrastructure – while ensuring productivity and optimal user experience in hybrid work environments?

Join us to learn how Enterprise Technology Management (ETM) can automate key IT processes to:

–       Optimize technology forecasting and renewals management
–       Ensure efficient employee onboarding and secure offboarding
–       Expedite audit accuracy, completeness, and readiness

This session will showcase a customer success story for a large FinServ company, and how they use ETM to automate key business processes powered by a single source of truth for their technology.

Speakers:
Ramin Ettehad, Co Founder, Oomnitza

OutSystems: Improving Customer Experience And Digital Transformation Amid Acquisitions And Portfolio Management

Resolution Life is a global life insurance group focusing on the acquisition and management of portfolios of life insurance policies. The company’s key to its success is managing the purchased books of business at a lower cost to ensure higher IRR. Using Outsystems’ high-performance application development platform, Resolution Life recognized significant cost savings and paved the path for exponential savings as it navigates future acquisitions. Join this session to learn how Resolution Life elevated the customer experience, drastically increased self-service, and reduced its application backlog.

Speakers:
Abdollah Dehnashi, Founder; CTO, Genellipse Inc; Resolution Life
Patrick Jean, CTO, OutSystems

12:25 pm – 1:30 pm CDT

Lunch & Marketplace Break

Marketplace Breaks are your chance to connect with sponsors and catch up with colleagues on the show floor.

Check out our Sponsor Spotlights to learn more about the next great solution for your team. See below for the list of spotlights during this time.

Attend one session:

BillingPlatform: Digital Transformation Where it Matters

Join this session to learn how leading enterprises are putting monetization and revenue management at the center of their digital transformation initiatives. New products, new services, new channels mean nothing without the ability to effectively monetize them and create a winning customer experience. Hear from BillingPlatform about best practices, lessons learned and things to consider when taking on an agile monetization initiative.

Speakers:
Dennis Wall, CEO, BillingPlatform

CognitiveScale: Enterprise AI Engineering To Improve Customer Experience

CognitiveScale’s enterprise AI platform helps customers deploy AI at scale. Many customers use CognitiveScale to improve customer experience (CX) in the contact center through the entire journey of the customer by driving personalized, predictive, prescriptive and proactive service insights to all channels. This approach leads to an informed customer service experience. Learn how CognitiveScale’s AI engineering platform can help your organization realize significant value from AI, delight your customers, and improve operational processes.

Speakers:
John Andersen, VP of Solutions Consulting and Architecture, CognitiveScale

Compucom: Transforming The Hybrid Digital Workplace With Compucom

While the pandemic has had a huge impact on business, it has acted less as a disruptor and more as an accelerator for improving employee experience. Studies show that greater employee satisfaction and overall performance can be attributed to a more human-centric approach to IT services. How do we shift from being technology-centric to being experience-centric? Join this session to learn how you can create a digital workplace that resonates with today’s employees.

Speakers:
Troy Baldwin, Product Management Director, Compucom

Qualcomm: Transforming Hybrid Work 2.0 with 5G and AI for the Connected Enterprise

Businesses are evolving their workforce strategy as they figure out how to combine the best of remote work with return to office. As we enter this next phase of hybrid work, transformative technologies like 5G and AI integrated into their primary work devices such as PCs can solve challenges when it comes to enabling flexible work from anywhere. Learn how these next generation innovations will enhance the employee experience, increase security standards, and modernize operations.

Speakers:
Mick McGrath, Director of Sales, Qualcomm Technologies, Inc.

12:25 pm – 3:45 pm CDT

Executive Leadership Exchange

The Executive Leadership Exchange (ELE) is an invitation-only executive program for up to 50 qualified senior technology executives. Invitations will be extended closer to the event date.

The program will expand on the Forrester thought leadership presented at the keynotes of the conference and create a private senior executive network. A facilitated networking session will be offered that targets best practices aligned to executive priorities.   

Click here to see the detailed agenda.

 

Speakers:
Joe O’Brien, VP, CIO Executive Programs & Executive Partner, Forrester
Rockwell Scott, VP, Executive Partner Technology Executive & Security, Forrester
Joe Carroll, CIO, CITGO Petroleum
David Johnson, Principal Analyst, Forrester

1:30 pm – 2:00 pm CDT

Breakout Sessions

Value-Driven Tech Strategy
The Value-Aligned Technology Stack: A Better Business Technology Conversation

Almost half the money firms spend on technology comes from business, marketing, and project budgets. This makes the old model of IT-managed technology decisions and deployments obsolete. To keep pace with the reality of how firms acquire and deploy technology, we propose a new model we call the “value-aligned technology stack,” with three layers: supporting, differentiating, and accelerating technologies.  

In this session, you will learn:  

  • How the value-aligned tech stack provides clarity on the economics, ownership model, and optimization strategy for each layer based on its contribution to business and customer success. 
  • How to use the value-aligned tech stack as a communications and planning tool to drive a better business technology conversation.  

Speakers:
Ted Schadler, VP, Principal Analyst, Forrester

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People & Leadership
Culture Energy: Powering Your Future Fitness 

Introducing culture energy, a representation of your culture designed through analysis of our global future-of-work data and determined by the perspective that matters: your employees’ experiences. Your level of culture energy will drive, or drag, your future fitness.   

In this session: 

  • Learn how culture energy reveals your culture’s strengths in adaptability, purposefulness, commitment, and motivation. 
  • Harness the energy across these dimensions to direct culture efforts that align with your business strategy. 

Speakers:
Angelina Gennis, Senior Analyst, Forrester

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Platforms & Infrastructure
Low-Code And Agile: Digital Transformation’s Rocket Fuel 

Agile transformation, low-code, the future of work, and citizen development are among the most important priorities for technology leaders today. These topics share common themes, such as autonomous cross-functional teams, rapid iterations, and the creation of multiskilled technologists focused on business value. 

In this session, you will: 

  • Understand how to connect the dots between low-code and agile. 
  • Learn how, when taken together, they are the rocket fuel for business-led digital transformation. 

Speakers:
John Bratincevic, Principal Analyst, Forrester
Jessica D'Oliveira, Analyst, Forrester

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Modern Architecture & Operations
From Start To Stay: Digital Workplaces For Employee Engagement  

Think your digital employee experience is all set now that you’ve invested in videoconferencing and got through two years of remote work? Think again. The pressure to attract and retain the best talent means CIOs must go beyond the basics to provide a differentiated digital workplace experience that delights employees.

In this session, you will: 

  • Learn how to improve digital employee experience with the latest innovative workplace technologies. 
  • Understand how specific technology choices can promote engagement or lead to burnout and attrition. 

Speakers:
Andrew Hewitt, Senior Analyst, Forrester

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Emerging Technology & Innovation
Enterprise AI: 10 Key Implementation Success Factors

Technology leaders are implementing AI to automate decisions, augment human intellect, and monitor sentient intelligence about customers, operations, and market conditions. Implementing AI successfully takes a lot more than hiring a couple of data scientists. It requires choosing use cases that will be successful, using the right ML technologies, and especially infusing into the business process applications that make it real. Attend this session to understand the teams and best practices necessary to implement AI projects successfully.

  • The state of enterprise AI today
  • 10 research-based recommendations to implement AI

Speakers:
Mike Gualtieri, VP, Principal Analyst, Forrester

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Cyber
How To Quantify Cyber Risk And Defend Your Security Budget 

Tech execs know that security is an important part of any technology program, but knowing you’ve spent your money in the right places is hard to prove. Join this session to find out how to use emerging cyber risk quantification (CRQ) approaches to quantify the ROI of your security program and gain better confidence in the investments you make to secure your organization.

This session will provide the following benefits: 

  • Learn about how cyber risk quantification supports financial quantification of the ROI of your security program.  
  • Get practical guidance on the steps to take and the prerequisite capabilities that tech execs need to ensure that they are in place to enable ROI measurement of security using CRQ. 

Speakers:
Paul McKay, Vice President, Research Director, Forrester

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2:10 pm – 2:40 pm CDT

Case Study Sessions

Hear real world case studies showcasing the value of partnering with the right technology provider.

Attend one session:

Appian: How the Appian Low-Code Platform is Empowering the Next Generation of Your Workforce

According to Forrester 75% of all application development will use low-code platforms by the end of year*. This means that the next generation of your organization’s workforce will need to be certified low-code developers. Gain insights from Professor Gaurav Shekhar on his most in-demand class in the UTD Naveen Jindal School of Management, where students learn experientially and become certified low-code developers on the Appian Low-Code Platform. Hear how the Appian Low-Code Platform is democratizing enterprise application development with its #lowcode4all initiative.

*Forrester- Predictions Report 2021: Software Development- Oct 30, 2020

Speakers:
Gaurav Shekhar, Program Director- MS Business Analytics, University of Texas at Dallas
Sam Merrill, Product Strategy Manager, Appian

CrowdStrike: How Netlify Achieved Real-Time Observability At Scale

Centralized log management and observability has entered the corporate zeitgeist as vendors pour millions into innovation. But questions remain, such as how it works, who benefits, and how to achieve full visibility affordably. Listen as Humio, a CrowdStrike company, demystifies log management and observability and shares how Netlify uses the technology to diagnose issues quickly, reduce downtime, and improve UX — at a surprising low total cost of ownership.

Speakers:
Huzaifa Dalal, Senior Director, Product Marketing, CrowdStrike

Riverbed: How Riverbed’s Unified Observability Platform Helped Alaska USA Federal Credit Union Reduce Outages and Improve Service Quality

Alaska USA Federal Credit Union has achieved significant IT efficiencies and service improvements through the methodical use of Riverbed’s Alluvio Unified Observability solution across their IT landscape. The high-fidelity performance data and improved workflows have positioned them to provide a stable, high performing environment for internal users, which translates into high quality experiences for hundreds of thousands of credit union members. During this session, we’ll explore the coverage areas, feature sets, and best practices that were leveraged to achieve these outcomes.

Speakers:
John Pittle, Customer Experience CTO, Riverbed

SUSE: Modernizing Your Enterprise With K8s At The Edge

A company specializing in collecting and analyzing geological data, both on land and at sea, reached out to us to assist with its containerization journey back in October. The use case was to containerize its application on its vessels that provides oil and gas companies with analysis on how their assets will impact the environment and how the environment will impact their assets. The four-month timeline to get this set up in production was seen as an impossible ask to our engineers for a team just starting out in the K8s journey. Not only did we meet the timeline, but we also finished two weeks early before the vessel sailed out to sea with Rancher. The team is now working on replicating this design on the rest of the fleet. This is a testament to Rancher’s ease of use on our consulting team’s engineering talents.

Speakers:
Cristabel Ortega, Global Strategic Account Executive, SUSE

Zoho: How T Bank transformed its business with low-code

In the US, Congress took unprecedented steps to address the economic impact of the pandemic with the CARES act, and in particular, the Paycheck Protection Program (PPP) for small businesses. To participate in the PPP, banks across the country had to implement end-to-end commercial lending apps in an unheard-of two weeks. Learn how T Bank rose to this challenge and leveraged Zoho’s low-code technology to deliver a solution in such accelerated timeframes.

Speakers:
David Clifford, Chief Strategy Officer, Tectonic Financial, Inc.

2:50 pm – 3:20 pm CDT

Breakout Sessions

Value-Driven Tech Strategy
Responsible And Ethical Tech Organizations Build Customer Trust

Society is reckoning with tech’s outsized impact and power. Faced with values-driven consumer and employee demands and impending regulation, tech leaders are standing up new responsible innovation functions and practices in their organizations. Future fit firms that develop a responsible and ethical tech strategy will earn customer trust.   

In this session you will:  

  • Learn from emerging responsible and ethical tech practices. 
  • Explore how efforts like privacy by design and ethical AI can be coordinated across the enterprise. 

Speakers:
Sara M. Watson, Principal Analyst, Forrester

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People & Leadership
Navigating The Skills Economy

Tech talent is harder to find and costing more than ever. Tech leaders need to rethink their approach to managing their technology skills and competencies to build a future fit talent strategy that both grows existing talent and attracts new talent.  

In this session, we will cover: 

  • Taking a data-driven approach to skills and competency mapping. 
  • Building the developmental resources that continuously serve both the individual and the organization. 

Speakers:
Fiona Mark, Principal Analyst, Forrester

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Platforms & Infrastructure
Innovating Through Cloud-Native Services And Platforms 

Cloud-native services and platforms are going mainstream — but they’re much more than an overall component of enterprise IT. Technologies like Kubernetes and serverless open the way for transformation of applications to reach cloud scale at rapid speed while powering new innovation domains around big data, AI and machine learning, and edge technologies. This session will look at why cloud-native is no longer an option but a must-have to enable your organization to take the initiative.  

We’ll discuss: 

  • Cloud-native essentials — why “lift and shift” of legacy infrastructure can’t keep pace with the need to innovate. 
  • How to combine elements of cloud-native technology to create new value and opportunities. 

Speakers:
Lee Sustar, Principal Analyst, Forrester
Madhu Rao, Head of Architecture, US Bank

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Modern Architecture & Operations
Automation Fabric: Your Digital Transformation Superpower 

Digital transformation has proven elusive for many. Enterprises get stuck in a quagmire of unachievable ambitions. You need a superpower to break through to genuine, competitive superiority. Business automation is now evolving to an automation fabric that delivers such a superpower.   

In this session, you will learn: 

  • How the pandemic accelerated common automation tool evolution to infuse AI and become more adaptable, easier, and therefore truly useful. 
  • An automation-first policy driving automation fabric as an institutional philosophy that transforms everyone’s mindset into that superpower. 

Speakers:
Glenn O'Donnell, Vice President, Research Director, Forrester

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Emerging Technology & Innovation
Value At The Edge: Identifying Innovation Opportunities And Use Cases 

Edge computing enables companies to create connected systems using software to transform a wide array of products, operational processes, and customer experiences. Technology stakeholders must think beyond their data centers to assess demand for edge computing business scenarios “out in the wild.”   

This session will help attendees: 

  • Identify real-world opportunities to deploy edge computing use cases in your organization. 
  • Learn about the fragmented array of technology vendors in the edge computing landscape. 

Speakers:
Michele Pelino, Principal Analyst, Forrester

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Insights
The Future Of BI Is Ambient And Personalized 

Technology leaders are scratching their heads at how to expand adoption of business intelligence (BI) — users continue to demand more self-service, but only about 20% of them are using BI tools. A new class of BI tools is here to help, with built-in “ambient” AI that will help more of your users find insights and then take action.   

In this session, you will learn about:  

  • The varying needs and abilities of seven BI user personas that exist in your organization and how to serve them with personalized BI experiences. 
  • The infusion of AI into BI platforms, augmenting traditional BI with an improved ability to surface insights and recommend actions. 

Speakers:
Boris Evelson, Vice President, Principal Analyst, Forrester

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3:20 pm – 4:05 pm CDT

Marketplace Break & Facilitated Networking

Take a break from the program and visit with our sponsors in the Marketplace.

Check out our Sponsor Spotlights to learn more about the next great solution for your team. See below for the list of spotlights during this time.

Attend one session:

Bizagi: Designing Modern Apps Powered By Process

Learn how you can rapidly produce modern apps that provide personalized and contextual user experiences, business agility and composability, and end-to-end visibility, all while keeping your business processes, operations, and outcomes at their heart. We’ll show you how low-code process automation platforms harness fusion teams that combine the power of business and IT resources to produce better business outcomes.

Speakers:
Rachel Brennan, Vice President, Product & Solutions Marketing, Bizagi

Pipefy: Innovation With Low-Code Process Orchestration

Learn how process orchestration is the practice of strategically coordinating people, processes, and technology. Low-code process orchestration is part of a business process automation model that helps both IT and business teams identify process gaps and drive innovation and process improvement. This new agility supports the business’s need to move faster and eases the reliance on technical resources, empowering an improved balance between business teams and their IT partners.

Speakers:
Kristen Davis, Solutions Marketing Director, Pipefy

Zoom: The Future Of Work — New Expectations For Employees And Customers Alike

The modern workforce demands greater flexibility and autonomy in where they choose to work and how they use their time. To gain a competitive advantage, brands need to gain a deeper understanding of how every individual is adapting to work in this new era. To meet some of these new business requirements, employees need modern tools and the empowerment to do their jobs as required. In this session, we will explore how organizations strive toward this future of work.

Speakers:
Gary Sorrentino, Global CIO, Zoom

3:30 pm – 3:50 pm CDT

Analyst-Led Meetups

Spend some time in these small, interactive group roundtable discussions aligned to specific topics. Forrester analysts will kick off the discussion, but bring your topic or question to the meetup and help spark the conversation.

  • Andrew Hewitt: Using Data To Improve Digital Employee Experience
  • Boris Evelson: Natural Language Processing (NLP) For CX And IDEP Use Cases
  • John Bratincevic: Low-Code Citizen Development

Speakers:
Andrew Hewitt, Senior Analyst, Forrester
Boris Evelson, Vice President, Principal Analyst, Forrester
John Bratincevic, Principal Analyst, Forrester

4:05 pm – 4:35 pm CDT

Create A Platform Strategy That Powers Business Outcomes 

Business and technology are wholly intertwined today. Great technology is a requirement for modern business success, and it also has the power to unlock new business potential.  

By attending this session, you will:  

  • Understand technology platform types and how to assess maturity of your approach. 
  • Learn key best practices for successful platform approaches. 
  • Hear examples of how platform approaches have created new business opportunities. 

Speakers:
Liz Herbert, VP, Principal Analyst, Forrester
Devetta James, VP, Customer Operations, AmerisourceBergen

4:35 pm – 5:05 pm CDT

Guest Keynote: Leveraging Emerging Technologies for Dynamic Digital Transformation

From AI and Robotics to Blockchain, IoT, Augmented and Virtual Reality, and 3D Printing, emerging technologies will drive more change in our society and our global economy the next ten years than in the past 50. How do you develop strategies for such dramatic change – especially in the face of strategic disruptions like Climate Change, Pandemics, and Geopolitical disruptions such as the war in Ukraine?

In his presentation, Innovation and Emerging Technology Strategist Jack Shaw will share several visions of how these emerging technologies will create extraordinary changes in various industries. Then he’ll describe how your organization can develop a flexible strategy for Dynamic Digital Transformation – one that will enable you to achieve your long-term strategic objectives while successfully managing near-term strategic disruptions.

Speakers:
Jack Shaw, Innovation and Technology Strategist,

5:05 pm – 5:35 pm CDT

Technology Strategy Impact Award 

Welcome to the first and highly anticipated Forrester Awards, the only assessment dedicated to recognizing excellence in technology strategy that drives an obsession with customer success and business growth. In this session we will reward enterprises for their technology capabilities, including their ability to enable their business to be more adaptive, creative, and resilient with the help of platforms, partnerships, and practices that accelerate growth.  

Speakers:
Sharyn Leaver, Chief Research Officer, Forrester

5:40 pm – 6:40 pm CDT

Reception

Friday Sep 30

8:00 am – 8:50 am CDT

Executive Leadership Exchange: Breakfast Session

The Executive Leadership Exchange (ELE) is an invitation-only executive program for up to 50 qualified senior technology executives. Invitations will be extended closer to the event date.

The program will expand on the Forrester thought leadership presented at the keynotes of the conference and create a private senior executive network. A facilitated networking session will be offered that targets best practices aligned to executive priorities.   

Click here to see the detailed agenda.

Speakers:
Bobby Cameron, VP, Principal Analyst, Forrester
Rachel Kwon, Researcher, Forrester

8:00 am – 8:45 am CDT

Boardroom Session With Icertis: Women in Technology: Breaking Boundaries

Join us in an open discussion to celebrate the strides that have been made and the work still to be done to improve representation for women leaders in the tech industry. Come share your views, and together we’ll discuss trends and techniques to support a shift in the right direction.

This session will have limited capacity and is first come, first served. Breakfast will be provided.

Speakers:
Gretchen Eischen, Chief Marketing Officer, Icertis
Bernadette Bulacan, Chief Evangelist Officer, Icertis

Boardroom Session With keylight

Subscription-as-a-service models are constantly evolving with customer needs. Businesses must prioritize user interactions and user experiences in order to stay competitive. In this session, you will learn how this shift in mindset impacts successful and sustainable value delivery and how to balance the three pivoting aspects of a subscription business — user experience, end-to-end automation, and predictive analytics — while meeting operational and financial requirements effortlessly.

This session will have limited capacity and is first come, first served. Breakfast will be provided.

Speakers:
Dr. Marco Sarich, Founder & CEO, keylight

9:00 am – 9:35 am CDT

Bringing Operations To Productland 

Today’s challenges are resulting in increasing pressure for responsive, developer-delighting, and frictionless infrastructure services. In response, organizations around the world, including large firms like Vanguard and Nationwide, are transforming massive infrastructure and operations functions into product and platform-based organizations.    

Attendees will leave this session ready to:  

  • Avoid key pitfalls such as “platform-washing” (platform in name only).  
  • Hear about critical new roles (e.g., technical product manager) and capabilities required by this transformation.  

Speakers:
Charles Betz, Research Director, Forrester

9:35 am – 10:05 am CDT

Panel: Bring Technology's Value To Life With The Help Of Co-Innovation Partnerships

In this panel session, we will explore how to get the most business value from technology. While it’s important to have internal collaboration among business, technology, and operations teams, it is becoming increasingly vital to have alignment between your company and its high-tech and service providers. Forrester vice president and principal analyst Ted Schadler will host a discussion with Moveworks and Icertis to explore these questions. We will take your questions as we discuss co-innovation, the proper models to position and optimize these partnerships, and the right motivators for all stakeholders to contribute their best.

Speakers:
Ted Schadler, VP, Principal Analyst, Forrester
Varun Singh, Vice President of Product and Co-Founder, Moveworks
Bernadette Bulacan, Chief Evangelist Officer, Icertis

10:05 am – 10:50 am CDT

Marketplace Break & Facilitated Networking

Marketplace breaks are your chance to connect with sponsors and catch up with colleagues on the show floor.

Check out our Sponsor Spotlights to learn more about the next great solution for your team. See below for the list of spotlights during this time.

Attend one session:

Creatio: No-Code Playbook — Deliver Business Applications Of Any Complexity With No-Code

In this session we’ll go through the No-Code Playbook — a vendor-agnostic framework that addresses the industry’s most pressing questions on how to organize efficient IT and business collaboration and deliver game-changing results, leveraging the full potential of no-code capabilities while staying compliant with rules and regulations.

Speakers:
Andy Zambito, Chief Sales Officer, Americas, Creatio
Andie Dovgan, Chief Growth Officer, Creatio

Ionic: Release features 75% faster with micro frontends

Between their two mobile apps and single web application, a leading financial services company had to maintain at least four different codebases. They decided to consolidate their tech stacks to get new features out in weeks, not months. Without disrupting the existing apps, they’re now able to roll out new features to all three applications at nearly the same time, from one codebase. Learn about their journey and how they came upon the perfect solution.

Speakers:
Vivek Mano, Director of Product Marketing, Ionic

ThoughtTrace Spotlight Session

Speakers:
Nick Hutchens, Subject Matter Expert, ThoughtTrace

10:10 am – 10:30 am CDT

AfterWords

Ever wanted a chance to go backstage and be a part of the conversations that go on in the Green Room? Well now is your time! In this casual Q&A session, our keynoters will be available to answer any questions you had coming out of their session.

Speakers:
Liz Herbert, VP, Principal Analyst, Forrester
Charles Betz, Research Director, Forrester

10:30 am – 10:50 am CDT

Analyst-Led Meetups

Spend some time in these small, interactive group roundtable discussions aligned to specific topics. Forrester analysts will kick off the discussion, but bring your topic or question to the meetup and help spark the conversation.

  • Michelle Pelino: The Future Of Edge Computing
  • Kim Herrington: Be A Data Literacy Doer

Speakers:
Michele Pelino, Principal Analyst, Forrester
Kim Herrington, Senior Analyst, Forrester

10:50 am – 11:20 am CDT

Case Study Sessions

Hear real world case studies showcasing the value of partnering with the right technology provider.

Attend one session:

Code Climate: How VTS Leverages Data To Scale Engineering Excellence

As a growing business in the current capital-constrained environment, VTS is doubling down on initiatives that boost efficiency and productivity. Their innovative approach to attracting and developing engineering talent ensures their team operates at peak performance, driving business success despite global challenges to hiring and retention. Find out how they’re using data to grow every member of their team, ensuring individual job satisfaction while achieving organizational goals and earning an industrywide reputation for engineering excellence.

Speakers:
Bala Pitchandi, SVP of Engineering, VTS

Digibee: Removing Restrictions To Make Integrations A Strategic Differentiator

Integration is at the core of every transformation. Without a plan, multiyear projects can seem daunting — but so can coming up with that plan. Learn how Payless, a leading footwear brand, was able to integrate a new e-commerce platform and inventory management system across 200 stories in 15 countries in less than eight weeks. You’ll walk away with tried-and-true steps for connecting legacy to innovative technologies, no matter the data source, destination, or data type.

Speakers:
Zachary Belcher, Solution Engineer, Digibee

Globant: Reinvention In Industrial Automation

Nowadays, innovation is not just a luxury but a must in industrial automation. We’ll share how Rockwell Automation and Globant are reinventing the sector with the near-to-launch FactoryTalk Design Studio, a cloud-native, software-defined, industrial-automation design suite and ecosystem that is going to change the ways that users collaborate to create industrial automation solutions.

Speakers:
Rahul Patel, VP Software Engineering, Rockwell Automation
Jorge Alejandro Teyssandier, VP Technology, Globant

Papyrus Software: Next Generation WebArchive as an Enabler for Future Change

How to successfully architect for a digital self-service? We provide insights into one of the best-in-class transitions from legacy mainframe archives to a single modern server-based platform and a self-service portal. Find out how a business-led approach and enterprise-wide workflow processes enable Utmost Life & Pension to efficiently manage customer cases, while a brand new Web and Mobile self-service allows Utmost clients to access documents, update their information and directly manage investments on their own.

Speakers:
Freddie van Rijswijk, Senior Manager, Business Applications, Papyrus Software

11:30 am – 12:00 pm CDT

Breakout Sessions

Value-Driven Tech Strategy
Leverage Business Capabilities For Effective Future Fit IT Strategic Planning 

A separate approach to business and technology planning leads to an inability to effectively drive the business value of your technology investments. Future fit IT organizations compete at scale and speed because their tech execs have converged business and IT strategic planning into a single discipline.

This session will provide the following benefits:

  • Learn how to use capability-based planning to drive integrated cross-functional teams.
  • Understand how to use value-based goals and objectives across the network of business and IT value streams.

Speakers:
Gordon Barnett, Principal Analyst, Forrester

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People & Leadership
Adapt Governance To Empower Organizational Change

 the fittest companies focus on practice over process. Not managing to an end-state, but evolving from the current-state. With change being constant, these adaptive companies continue to generate more momentum than inertia. They adopt the process of governance and the process of change as a single discipline. This session:

  • Learn why governance and organizational change management are converging, and how to design strategies to regain and sustain momentum in the wake of endless trade-offs.
  • Hear from General Dynamic Mission Systems on their adaptive governance journey.

Speakers:
Christopher Gilchrist, Principal Analyst, Forrester
Austin Olson, IT Governance Subject Matter Expert, General Dynamics Mission Systems (GDMS)

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Platforms & Infrastructure
Composing DXP and CRM Ecosystems To Support Product Led Growth Strategies

Traditional marketing and sales motions for B2B products are increasingly complemented by product-led growth (PLG) strategies. These strategies identify key moments in a customer journey with your product that highlight a customer’s deepening engagement with a product. These data-driven moments can be used to drive next actions: in-app nudges, automated customer outreaches, or targeted sales interactions to drive customer engagement – and ultimately revenue. ​

However, pivoting to PLG strategies takes a new way of working: you must identify “moments that matter” through experimentation and orchestrate CRM and DXP ecosystems to drive customer engagement. You must also drive organizational alignment around customer value. ​

​This session will provide the following benefits: ​

  • Learn how PLG strategies complement traditional marketing and sales motions​.
  • How to identify data driven “moments” in a customer journey​.
  • How to orchestrate DXP and CRM technologies for PLG​.
  • How to establish customer-centric organizational practices to align around shared outcomes.

Speakers:
Joe Cicman, Senior Analyst, Digital Transformation, Forrester
Kate Leggett, VP, Principal Analyst, Forrester

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Modern Architecture & Operations
Level Up Your DevOps Game With Next-Generation Practices And Platforms

A decade into agile and DevOps, enterprises have seen what works and what doesn’t. This session covers the next-generational approach to DevOps, including the end of the era of “choose your own software delivery tool chain,” T-shaped skill sets, a balance in practices/processes to cater to either high-touch or highly repeatable services, and more.  

Walk away from this session with the following: 

  • Learn about the integrate software delivery platform to ward off tool proliferation and avoid developer revolt.
  • Hear about leading practices to enable agile and DevOps at scale with real pragmatic tactics used by high-performing enterprises today.

Speakers:
Christopher Condo, Principal Analyst, Forrester

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Emerging Technology & Innovation
Panel: From The Farmer To The Financier: Everyone Can Innovate

Innovative applications of technology are typically associated with high-profile firms in rapidly expanding industries. However, innovation often takes place where conventional wisdom suggests we should not find it.

This session will highlight:

  • Unexpected examples of tech-driven innovation
  • How to influence executives to support innovative initiatives
  • Steps to transform ideas into action

Speakers:
Joe O’Brien, VP, CIO Executive Programs & Executive Partner, Forrester
Bill Zielinski, CIO, City of Dallas
Erika Voss, Head of Cloud Architecture, Platform Engineering & Security Capabilities, Capital One
Kelley Kage, CIO Surety Tech, Liberty Mutual

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Cyber
Unlocking Data Value Using Privacy Tech Innovations 

Innovations in privacy technologies will enable organizations to do more with their data, from compliant and secure data analytics to multiparty data collaboration to direct monetization of data. This session will highlight key privacy-preserving technologies and their use cases, as well as emerging technologies, approaches, and startups innovating in the privacy technology space.   

This session will provide the following benefits: 

  • Discover how these technologies and approaches can help support specific data use cases.
  • Understand what is required to enable successful use of these technologies.

Speakers:
Heidi Shey, Principal Analyst, Forrester

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12:00 pm – 1:00 pm CDT

Lunch & Marketplace Break

Marketplace breaks are your chance to connect with sponsors and catch up with colleagues on the show floor.

Check out our Sponsor Spotlights to learn more about the next great solution for your team. See below for the list of spotlights during this time.

Attend one session:

Icertis: Building Economic Resilience With Contract Intelligence

What do contracts have to do with managing inflation risks and navigating economic uncertainty? Contracts contain crucial information, including pricing based on key inflation indices, and third-party obligations and negotiated terms. Come and see for yourself how Icertis AI studio can help analyze thousands of contracts and identify savings opportunities based on these critical inflation clauses, and how you can protect margins and minimize revenue leakage through deeper contract visibility.

Speakers:
Masood Khan, Vice President, Pre-Sales, Icertis

Feature Management with LaunchDarkly

LaunchDarkly enables product and engineering teams to deliver features faster, safer, and with more impact. In this demonstration, Chris Diaz will walk you through the ins-and-outs of LaunchDarkly’s feature management platform and show you how to separate deployments from release,  instantly rollback,  control who you release to, and even collect valuable data on how new features are impacting your applications.

Speakers:
Chris Diaz, Solutions Engineer, LaunchDarkly

Moveworks: How The Most Efficient Help Desks Support Employees With AI

In this session, you’ll dive deep into how the world’s most efficient help desks deploy AI to support employees — while dramatically reducing their costs. You’ll learn how you can use the latest techniques in conversational AI, which automatically solve employees’ support issues by understanding their language and then taking action. Across the board, you’ll discover how to optimize your help desk for your unique environment, leveraging these proven use cases for AI.

Speakers:
Ricardo Salazar, Solutions Engineer, Moveworks

OutSystems: Build Complex Apps Simply With High-Performance Low-Code

Learn how a high-performance application development platform can build applications fast, right, and for the future with low-code. We’ll show you how modern application development platforms are pushing industry disruption, the role of high-performance low-code application development platforms in your digital transformation journey, and how to build a scalable, enterprise-ready solution.

Speakers:
Russell Youngblood, Senior Solutions Architect, OutSystems

1:00 pm – 1:30 pm CDT

Case Study Sessions

Hear real world case studies showcasing the value of partnering with the right technology provider.

Attend one session:

Bounteous: How Co-Innovation Drives Success At CVS, Caesars, And Chico’s

Fifty-two percent of the companies that were on the Fortune 500 in the year 2000 no longer exist. It’s not that they aren’t on the Fortune 500 anymore — they no longer exist. Learn how leading organizations are using co-innovation engagements to orchestrate their partner ecosystems and improve their ability to rapidly generate, analyze, and act upon data-driven insights.

Speakers:
John Telford, EVP, Growth, Bounteous
Jon Reily, SVP, Commerce Center of Excellence, Bounteous

FIS: Netflix Partners With FIS On Worldpay Preferred Customer

Netflix has partnered with Worldpay from FIS to launch our Preferred Customer program, which leverages FIS’s issuer processing arm to impact the outcome of transactions process through FIS partner banks. Using FIS and Worldpay’s unique position in the payment flow, we are able to remove multiple decline codes that are frequently seen for subscription and recurring transactions, even though the transaction should have ultimately been approved. This is leading to increased revenue for Netflix and extended lifetime value of each customer given the payment process isn’t disrupted for key longstanding customers.

Speakers:
Max Audette, Director, Strategic Accounts, Worldpay from FIS

PwC: Trust, The Future, And Why Maturity Is Everything

The attack on trust and the quest for the antidote, maturity, is at the core of civilization’s survival! We won’t solve a thing, but we’ll make you think… Come listen to a former NASA leader, a Google AI leader, and a consulting leader sit down to talk about life, liberty, and the pursuit of outcomes!

Speakers:
Ed Hoffman, Founder, CEO, Knowledge Strategies, LLC
Ben Royce, Business Development, Cloud AI Services, Google
Jason Hoye, PMO Managed Services Leader, PwC

UST: App for Meta’s Employees’ Financial Well-Being

UST and Meta impacted employee satisfaction by embracing an empathy first, human-centric lens to design Paven – an award winning financial wellbeing app. Learn how Roundfeather, a UST company, used their “design for happiness“ methodology to co-architect the experience for Meta and then build and deploy a multi-channel, feature rich native app that is helping over 65,000 US Metamates navigate their financial planning choices and wellbeing. Successes and challenges will be shared for enterprise scale app development.

Speakers:
Christopher Loughlin, Head of Transformation, UST
Josh Newmister, HR/Benefits Leader, Meta

1:40 pm – 2:10 pm CDT

Breakout Sessions

Value-Driven Tech Strategy
Adopt Value Stream Planning To Guide End-To-End Value Delivery 

As future fit organizations seek to optimize how they deliver value to external and internal customers, they need to move beyond traditional planning and budgeting practices to ones that will support adaptive delivery practices. Value stream planning enables leaders to build strategic plans that prioritize critical capabilities that deliver desired value to customers as well as identify total cost and effort.  

This presentation will provide the following takeaways: 

  • Increase insights into total cost effort to make better funding decisions. 
  • Set up practices for quantifiable performance management in strategic portfolios.  

Speakers:
Margo Visitacion, VP, Principal Analyst, Forrester

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People & Leadership
Make Automation Part Of Your Organizational DNA 

Forrester data shows that 69% of survey respondents indicate that the primary objectives of process optimization efforts will be digital transformation and improved customer experience in two years’ time. To meet this critical imperative will require deep participation from the business and a solid automation strategy.  

In this session, you will learn how to: 

  • Embrace a process automation strategy driven by the business. 
  • Create a plan for a future-proof process automation architecture. 

Speakers:
Rob Koplowitz, VP, Principal Analyst, Forrester
Renee Taylor, Researcher, Forrester

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Platforms & Infrastructure
Buzzworthy Or Buzzkill — Data Mesh And Data Fabric  

If you haven’t heard, data mesh is all the rage in the data world. And data fabric continues to grow in promise and show business results. Should organizations chase the shiny object? Or should they go forward with proven capabilities? Join us in a lively discussion as we break it all down and get to the heart of the hype, intersection, and blending of data mesh and data fabric for bigger data value.

In this session, you will hear about:  

  • The data mesh concept and how using data mesh principles ensures that business value is at the center of data capture and consumption  
  • The capabilities of data fabric platforms, which are the technologies that can help you bring together the entire lifecycle of your data within one harmonized set of tools 

Speakers:
Michele Goetz, VP, Principal Analyst, Forrester
Noel Yuhanna, VP, Principal Analyst, Forrester

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Modern Architecture & Operations
Next-Generation Resilience With Chaos Engineering 

Distributed architectures are too complex to predict failure points. A new approach to resilience is needed. Chaos engineering is an emerging discipline to address this need but is awash in many myths.  

This session will: 

  • Separate myth from fact. 
  • Provide foundational principles for starting a chaos engineering effort. 

Speakers:
David Mooter, Senior Analyst, Forrester

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Emerging Technology & Innovation
Jekyll And Hyde: The Dual Role Of Emerging Technologies In Sustainability

Will technology advancements save the planet or destroy it? The answer is a bit of both. In this session, we discuss the role of the technology leader in climate action and how the emerging digital technologies such as AI/ML, Blockchain, Edge, IoT among others play a dual role in climate action. In a panel discussion joined by Dr. Suku Nair, Director of ATT Center of Virtualization and Bhushan Joshi, Head of Sustainability at Ericsson, we will discuss the latest sustainability research in academia and the telecommunications industry.

You will take away:

  • The key actions a CIO and Technology leader can take in sustainability initiatives
  • Top emerging technologies that aid in sustainability and why considering their dual role is important.
  • Sustainability research insights from industry leaders on the role telecommunications industry and in the academia.

Speakers:
Abhijit Sunil, Senior Analyst, Forrester
Dr. Suku Nair, Director, SMU AT&T Center, SMU Associate Provost for Research, ad interim, Virtualization
Bhushan Joshi, Head of Sustainability & Corporate Responsibility, Ericsson North America

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Insights
Drive More Decision-Making That Matters 

To drive adoption of data and insights, companies often obsess over the perceived value of a tool or algorithm while failing to consider organizational culture. Instead, the focus should be “How do we get employees to make insights-driven decisions?”  

In this session, we invite you to widen your perspective to:  

  • Discover how to seek, solicit, and speak about insights within your organization. 
  • Learn uncomfortable key questions to ask that will expose your internal analytics culture. 

Speakers:
Kim Herrington, Senior Analyst, Forrester

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2:10 pm – 2:40 pm CDT

Marketplace Break & Networking

Take a break from the program and visit with our sponsors in the Marketplace.

Check out our Sponsor Spotlights to learn more about the next great solution for your team. See below for the list of spotlights during this time.

Attend one session:

Oomnitza: Minimize security and compliance risk with automated offboarding

Offboarding employees can carry significant security and compliance risk. In this demo, Oomnitza will walk through a secure, automated workflow that manages the entire process for employee offboarding, addressing requirements across HR, IT, Security, ITOps, and Compliance.

Speakers:
Ramin Ettehad, Co Founder, Oomnitza

Zoho: Transform Your Business With A Unified Low-Code Platform

With evolving digital needs, development speed and catering to compliances is critical for most developers creating business process apps. Business teams need applications, but despite trying their best, IT just can’t meet those needs quickly enough. Over the years, Zoho has developed tools to cater for multiple development use cases and user bases. In this session, we discuss:

  • The right approach to choosing an IT platform
  • Parameters to evaluate when adopting a low-code solution
  • Key ingredients to enhance user experience and productivity
  • Ease of building integrated apps for your custom processes
  • How one of the Zoho Creator customers has accelerated their digital transformation journey

Speakers:
Tejas Gadhia, Technology Evangelist, Zoho

2:40 pm – 3:10 pm CDT

The Top Emerging Technologies in 2022: When Will They Be Ready?

Emerging technologies are not all created equal. Some are ready for you to jump on, others are coming soon, and finally some are pure potential and hype. This session will look at Forrester’s top emerging technologies across three horizons to help you understand:  

  • What is ready now, what is going to take some time, and what has a long way to go?  
  • How do you consistently make the right calls as you research, experiment with, and attempt to innovate using emerging technologies? 

Speakers:
Brian Hopkins, VP, Emerging Tech Portfolio, Forrester
Matt Prince, Senior Strategic Project Manager, Boise Cascade Company

3:10 pm – 3:40 pm CDT

Predictions 2023: Is There A New Normal? 

Every year, Forrester looks into its crystal ball and predicts the future for technology leaders. What will customers and employees need? What technologies will be hot? And how will tech orgs need to change? Come hear Forrester’s predictions for 2023 and learn how you can use them to get ahead of the competition. 

Speakers:
Keith Johnston, VP, Group Director, Forrester
Mike Proulx, VP, Research Director, Forrester
James L. McQuivey, PhD, VP, Research Director, Forrester
Linda Ivy-Rosser, VP, Research Director, Forrester

Early Access Digital

Sep 28
  • 2:00 pm – 2:30 pm CDTCertification
  • 2:30 pm – 3:00 pm CDTForrester Decisions: Flagship Models
  • 3:00 pm – 3:30 pm CDTDiversity, Equity, and Inclusion

Thursday

Sep 29
  • 9:30 am – 10:15 am CDTOpening Remarks & Keynote Session
  • 10:15 am – 10:45 am CDTKeynote Sessions
  • 11:15 am – 11:45 am CDTBreakout Sessions – Digital Only
  • 11:55 am – 12:25 pm CDTCase Study Sessions – Sept. 29 11:55 AM
  • 1:30 pm – 2:00 pm CDTBreakout Sessions
  • 2:10 pm – 2:40 pm CDTCase Study Sessions – Sept. 29 2:10 PM
  • 2:50 pm – 3:20 pm CDTBreakout Sessions
  • 4:05 pm – 4:35 pm CDTKeynote Sessions
  • 4:35 pm – 5:05 pm CDTGuest Keynote Speaker: Jack Shaw

Friday

Sep 30
  • 9:00 am – 9:35 am CDTKeynote Sessions
  • 9:35 am – 10:05 am CDTKeynote Panel Session
  • 11:30 am – 12:00 pm CDTBreakout Sessions
  • 10:50 am – 11:20 am CDTCase Study Sessions – Sept. 30 10:50 AM
  • 1:40 pm – 2:10 pm CDTBreakout Sessions
  • 1:00 pm – 1:30 pm CDTCase Study Sessions – Sept. 30 1:00 PM
  • 2:40 pm – 3:10 pm CDTKeynote Sessions
  • 3:10 pm – 3:40 pm CDTKeynote Sessions

Early Access Digital Sep 28

2:00 pm – 2:30 pm CDT

Certification: Leading Change: Understanding the Human Experience of Change

Change is constant, yet organizational change efforts routinely fail. Join this digital session to better understand the human experience of change and how you can lead change at your organization from wherever you sit. You’ll learn why trust is essential to change and how to optimize team engagement during change. This session provides a sample of Forrester’s Leading With Customer Obsession Certification course

Speakers:
Katy Tynan, VP, Principal Analyst, Forrester
Jenna Wohead, Director, Certification, Forrester

2:30 pm – 3:00 pm CDT

Forrester Decisions: Flagship Models

These quick-fire OnDemand sessions provide insight into the Forrester Decision priorities flagship models for technology executives (TEX) and technology architecture and delivery (TAD) executives. They will give you insight into understanding how a future-fit strategy using operating models, technology experiences, and tech stacks can help accelerate services, as well as the importance of using integrated platforms, practices, and partners to optimize customer and employee experiences.

Attend one session:

TEX: Plan, Govern, And Communicate The Business Value Of Technology

Implement planning, budgeting, measurement, communication, and governance capabilities that drive the business and customer value of technology.

Speakers:
Frederic Giron, VP, Senior Research Director, Forrester

TEX: Deliver A High-Performing Organization

Instill high-performing operating models, structures, culture, and change management.

Speakers:
Fiona Mark, Principal Analyst, Forrester

TEX: Optimize Your Tech Stack

Improve speed, flexibility, reliability, and costs across hardware, software, and services.

Speakers:
Linda Ivy-Rosser, VP, Research Director, Forrester
Liz Herbert, VP, Principal Analyst, Forrester

TEX: Enable An Insights-Driven Business

Coordinate the strategy, roadmaps, operating systems, and governance to unlock the value of data.​

Speakers:
Aaron Katz, VP, Research Director, Forrester

TEX: Inspire And Innovate With Technology

Champion innovation using the power of tech to drive business growth and differentiation.

Speakers:
Pascal Matzke, VP, Research Director, Forrester

TEX: Embed Privacy And Cybersecurity In The Company

Increase business resiliency and mitigate cybersecurity and privacy risks.

Speakers:
Paul McKay, Vice President, Research Director, Forrester

TEX: Evaluate And Experiment With Emerging Technology

Establish the foundation to deliver value from emerging tech investments.

Speakers:
Ashutosh Sharma, VP, Research Director, Forrester
Martha Bennett, VP, Principal Analyst, Forrester

TAD: Architect Enterprise Applications And Services For Impact

Accelerate your business with modern enterprise applications, services, and sourcing strategies.​

Speakers:
Linda Ivy-Rosser, VP, Research Director, Forrester
Liz Herbert, VP, Principal Analyst, Forrester

TAD: Modernize With Cloud And New Computing Architectures

Leverage the agility of modern infrastructure and ecosystems to deliver your ideas to the market faster.​

Speakers:
Chris Gardner, VP, Research Director, Forrester
Lee Sustar, Principal Analyst, Forrester

TAD: Lead A High Performing Enterprise Architecture Practice

Build an enterprise architecture practice that drives change, growth, and differentiation through timely yet strategic decisions.

Speakers:
Charles Betz, Research Director, Forrester

TAD: Deliver Modern, Resilient Operations

Build, deliver, and monitor dependable services to enable sustainable innovation and ensure resiliency.​

Speakers:
Julie Mohr, Senior Analyst, Forrester

3:00 pm – 3:30 pm CDT

Diversity, Equity, and Inclusion

Diversity, equity, and inclusion are part of the fabric of Forrester’s culture. We are excited to share that this year’s program includes sessions dedicated to a number of important areas of focus as it relates to diversity and inclusion.

Fireside Chat: Creating Inclusion Change That Sticks – What Do Leaders Need To Know And Do

Drop in for a fireside chat with the Global Head of D&I of the London Stock Exchange Group on the intricacies, implications and recommendations for making a success of D&I. Why does it matter to business – what do successful organisations get right – why it makes a difference for all leaders – and how to avoid a superficial and ineffective approach will be just a few of the questions to be explored in this session.

Key takeaways:

  • How do you fulfill the role?
  • How do you get your D&I journey right?
  • What does good look like in applying D&I?
  • What are the business effects of good D&I?

Speakers:
Ash Mukherjee, Solution Partner, Forrester
Audrey Campbell, Global Head of Diversity and Inclusion, London Stock Exchange (LSE)

Fireside Chat: How 2020’s Breaking Point Enabled Progressive Inclusion Strategies

The impact of unjust police brutality and the pandemic was a breaking point in 2020 for Humana and the Digital Health & Analytics (DH&A) Organization. With disproportionate health disparities and blatant injustices towards Black Americans, DH&A responded by partnering with Forrester Research to launch an enterprise investigation around systems and practices relative to Black/African American associate and member experience disparities. A conceptual framework was developed to address systemic disparities, new sources of value from an EDI lens, and ongoing training and execution of key practices for EDI to reach full integration into our business norms.

In this session, you’ll learn:

  • Setting up and finding our “why.”
  • The three-phased project and key elements of real EDI strategy.
  • 2021 results and our path forward.

Speakers:
Alex Stein, Principal Consultant, Forrester
Stacy Brooks, Associate Director | EDI Digital Strategy, Humana | Digital Health Analytics

Beginning To Belong: Unlocking The Power Of Inclusion At Work

The ability of any organization to engage a diverse workforce begins with how well its managers can create a sense of belonging on their teams and how well their leaders can create a sense of community within the organization. Belonging is the sense of feeling safe, accepted, and part of the team. Though this feeling is foundational to workforce engagement, 40% of people still say they feel isolated at work. This feeling of isolation erodes the employee experience and prevents employees from achieving their best. Join Forrester Analyst Jonathan Roberts as we learn what true inclusion is (and what it isn’t) while equipping leaders with the tools to create inclusive environments at work.

Speakers:
Jonathan Roberts, Analyst, Forrester

New Worlds Need New Leaders

Tomorrow’s world won’t be anything like today’s. Considering sectoral convergence, climate change and regulation, tech, energy and geopolitical disruptions, tomorrow’s leaders are expected to navigate tomorrow’s uncertainties with unchanged expectations of returns to shareholders. How can tomorrow’s leaders achieve organizational success with means at their disposal today? This talk explores today’s resilience strategies for tomorrow’s uncertainties.

Speakers:
Ash Mukherjee, Solution Partner, Forrester

Are Your Experiences Inclusive? Here Is How To Assess Them

Many brands want to create inclusive experiences for their customers but lack the tools and resources to assess how inclusive their experiences are and where they need to improve. From inclusive language to accessibility to representation in imagery, there are many components to an inclusive experience, and companies need ways to assess all these aspects of the experience for continuous improvement.

In this session, you will learn:

  • The main components of inclusive experiences.
  • Best practices to assess them.

Speakers:
Senem Guler Biyikli, Researcher, Forrester
Ian Jacobs, VP, Research Director, Forrester

Thursday Sep 29

9:30 am – 10:15 am CDT

Welcome & Opening Keynote: How Technology Leaders Can Drive High Performance Today

Today’s obstacles and opportunities require tomorrow’s leaders, using tomorrow’s technologies and processes. To get there, leaders will either have to embark on a high-performance leadership journey or step aside for leaders who can. Successful technology leaders will learn to be personal coaches, shared visionaries, and embracers of continuous change. They will use employee experience tools to understand their workforce and enable their employees to become active contributors to high-performance teams and organizations.

Attendees will leave this session ready to:

  • Chart a path for their own high-performance technology leadership journey.
  • Prepare their peers and teams to use tomorrow’s technology today.

Speakers:
George Colony, CEO, Forrester
Matthew Guarini, VP, Research Director, Forrester
James L. McQuivey, PhD, VP, Research Director, Forrester
Fiona Mark, Principal Analyst, Forrester

10:15 am – 10:45 am CDT

Growth Requires New Recipes, Not New Ingredients

Market leaders have moved away from transitioning between states of growth to a continuous progression of growth, expanding to new and larger markets that complement their current market share. These select companies have evolved their business models to sustain long-term growth far more consistently than their peers. Over the past 30 years, those that have been able to carry value the furthest share one core characteristic — the ability to convert value. In this session:

  • Learn why current business models are suppressing long-term growth and how to develop strategies to carry value farther.
  • Hear from Wells Fargo’s head of personalization on how they are using value conversion to realize longer-term growth.

Speakers:
Christopher Gilchrist, Principal Analyst, Forrester
Giles Richardson, Executive Vice President Head of Marketing Platforms, Wells Fargo

11:15 am – 11:45 am CDT

Breakout Sessions

Value-Driven Tech Strategy
Navigate Uncertainty With A Value Architecture 

Tech value dominates tech execs’ attention, changing from efficiency to effectiveness in increasingly complex ways. While some struggle to drive tech’s business value, all feel the rising relevance of its role as value streams reach end-to-end across customers’, partners’, and enterprise’s ecosystems.   

This session shares how a value architecture helps you to: 

  • Define and integrate the different types of tech value — finding links between tech and business strategic goals that are economic, functional, experiential, and symbolic 
  • Drive the planning, governing, and communication of tech’s value — across ever-changing tech stacks, business capabilities, value streams and business models 

Speakers:
Bobby Cameron, VP, Principal Analyst, Forrester

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People & Leadership
Everything You Need To Make Hybrid Work

Hybrid work is the most common return-to-office strategy for organizations in 2022, but the experience is often anything but smooth sailing. The messy middle of hybrid means that employees can be like ships passing in the night, never seeing the people they really want to see.   

This session will cover the following:  

  • Learn how investments in technology, culture, and strategy can make hybrid into a strength, not a weakness, for your organization. 
  • Understand the steps you can take to drive successful hybrid work strategies, whether hybrid has been successful so far — or an unmitigated disaster. 

Speakers:
J.P. Gownder, VP, Principal Analyst, Forrester
James L. McQuivey, PhD, VP, Research Director, Forrester
Cheryl Foulkes, SVP of Team Member Experience and IT Strategy, Dell
Youssef Saleh, Co-Founder, CEO, Ava Robotics
Amy Shannon, Employee Experience Advisor, Chevron

READ MORE +READ LESS -
Platforms & Infrastructure
Panel: Connecting Operations And Experience Tech Stacks For Digital Fluency

In this session, you will hear perspectives from three Forrester analysts about how to align your operational platforms with your customer-facing platforms for best results. They will also walk through a composite case study that illustrates leading practices and pitfalls to avoid.   

You will leave with a better understanding of:  

  • Why you need to align operations with experience when making application and services decisions. 
  • How to create an architecture and platform strategy to achieve a connected enterprise.  
  • How behaviors, success measures, and processes must change to succeed.  

Speakers:
Liz Herbert, VP, Principal Analyst, Forrester
Kate Leggett, VP, Principal Analyst, Forrester
Joe Cicman, Senior Analyst, Digital Transformation, Forrester
Linda Ivy-Rosser, VP, Research Director, Forrester

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Modern Architecture & Operations
Get IT Done With The Outcome-Driven Approach To Enterprise Architecture

Enterprise architecture (EA) emerges in digital organizations confronted with managing value at scale and over longer time horizons. Modern architecture leaders are overcoming the practice’s struggles and developing a pragmatic, accountable capability that delivers meaningful business value, enhances agile delivery, continuously improves, and whose advice and guidance is welcomed and sought after. 

In this session:

  • Learn about the key characteristics of successful EA organizations, illustrated with real and pragmatic takeaways.  
  • See which companies are doing this right as we recognize the Enterprise Architecture Award winner for 2022. 

Speakers:
Charles Betz, Research Director, Forrester

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Cyber
Everything Eventually Becomes A Service: Future Fit Cybersecurity

Historically, tech execs and security leaders used an all-or-nothing approach when choosing between technology and services. But future fit leaders responsible for cybersecurity effectiveness will stop the pendulum swinging between technology and services and instead use a blended approach that leverages platforms, practices, and partnerships.

This session will provide the following benefits:  

  • Identify how pitting technology and services against one another leads to subpar experiences.  
  • Explain why the most effective approaches blend these items to create better outcomes.  
  • Uncover why everything eventually becomes a service. 

Speakers:
Jeff Pollard, VP, Principal Analyst, Forrester

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11:55 am – 12:25 pm CDT

Case Study Sessions

Hear real-world case studies showcasing the value of partnering with the right technology provider.

Attend one session:

How AmerisourceBergen transformed contracting with Icertis Contract Intelligence

In this session you will learn how structured, connected contact data drove transformational outcomes at AmerisourceBergen, a global leader in pharmaceuticals that ranks #10 on the Fortune 500. Hear how Icertis Contract Intelligence enabled AmerisourceBergen to manage agreements with complex product/pricing structures to deliver more revenue, better efficiency, less risk, and greater compliance.

Speakers:
Neil Mundell, VP, Corporate Functions IT, AmerisourceBergen
Bernadette Bulacan, Chief Evangelist Officer, Icertis

LaunchDarkly: Platform Ops with Feature Management: Scaling Digital Delivery at Vodafone

With more than 18 million customers, Vodafone UK has embarked on an important journey to become a software-powered business with over 50% of employees expected to work in software engineering by 2025. In this session, learn how Vodafone scaled deployment frequency to over 200x per month while achieving its highest level of availability through the adoption of feature management, a new class of software development techniques rooted in feature flags.

Speakers:
Alea Abed, Director, Product Marketing, LaunchDarkly

Moveworks: How Pinterest Is Using Practical AI To Power Its High-Speed Help Desk

Few companies move faster than Pinterest, whose platform allows half a billion users to share inspiration in real time. To provide the high-speed, high-quality support its employees need, Pinterest’s help desk launched a practical approach to AI: a conversational bot that partners with each employee to either resolve their issue automatically or route them to the right expert. In this session, you’ll learn how AI can dramatically improve your help desk’s efficiency and bottom line.

Speakers:
Derrick Diaz, Head of IT Helpdesk, Pinterest

Oomnitza: Optimize your technology expenditure during uncertain times

With all the unknowns surrounding the current economic climate, how do you budget effectively and optimize your technology investments – from endpoints to SaaS and cloud infrastructure – while ensuring productivity and optimal user experience in hybrid work environments?

Join us to learn how Enterprise Technology Management (ETM) can automate key IT processes to:

–       Optimize technology forecasting and renewals management
–       Ensure efficient employee onboarding and secure offboarding
–       Expedite audit accuracy, completeness, and readiness

This session will showcase a customer success story for a large FinServ company, and how they use ETM to automate key business processes powered by a single source of truth for their technology.

Speakers:
Ramin Ettehad, Co Founder, Oomnitza

OutSystems: Improving Customer Experience And Digital Transformation Amid Acquisitions And Portfolio Management

Resolution Life is a global life insurance group focusing on the acquisition and management of portfolios of life insurance policies. The company’s key to its success is managing the purchased books of business at a lower cost to ensure higher IRR. Using Outsystems’ high-performance application development platform, Resolution Life recognized significant cost savings and paved the path for exponential savings as it navigates future acquisitions. Join this session to learn how Resolution Life elevated the customer experience, drastically increased self-service, and reduced its application backlog.

Speakers:
Abdollah Dehnashi, Founder; CTO, Genellipse Inc; Resolution Life
Patrick Jean, CTO, OutSystems

1:30 pm – 2:00 pm CDT

Breakout Sessions

Value-Driven Tech Strategy
The Value-Aligned Technology Stack: A Better Business Technology Conversation

Almost half the money firms spend on technology comes from business, marketing, and project budgets. This makes the old model of IT-managed technology decisions and deployments obsolete. To keep pace with the reality of how firms acquire and deploy technology, we propose a new model we call the “value-aligned technology stack,” with three layers: supporting, differentiating, and accelerating technologies.  

In this session, you will learn:  

  • How the value-aligned tech stack provides clarity on the economics, ownership model, and optimization strategy for each layer based on its contribution to business and customer success. 
  • How to use the value-aligned tech stack as a communications and planning tool to drive a better business technology conversation.  

Speakers:
Ted Schadler, VP, Principal Analyst, Forrester

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People & Leadership
Culture Energy: Powering Your Future Fitness 

Introducing culture energy, a representation of your culture designed through analysis of our global future-of-work data and determined by the perspective that matters: your employees’ experiences. Your level of culture energy will drive, or drag, your future fitness.   

In this session: 

  • Learn how culture energy reveals your culture’s strengths in adaptability, purposefulness, commitment, and motivation. 
  • Harness the energy across these dimensions to direct culture efforts that align with your business strategy. 

Speakers:
Angelina Gennis, Senior Analyst, Forrester

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Platforms & Infrastructure
Low-Code And Agile: Digital Transformation’s Rocket Fuel 

Agile transformation, low-code, the future of work, and citizen development are among the most important priorities for technology leaders today. These topics share common themes, such as autonomous cross-functional teams, rapid iterations, and the creation of multiskilled technologists focused on business value. 

In this session, you will: 

  • Understand how to connect the dots between low-code and agile. 
  • Learn how, when taken together, they are the rocket fuel for business-led digital transformation. 

Speakers:
John Bratincevic, Principal Analyst, Forrester
Jessica D'Oliveira, Analyst, Forrester

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Modern Architecture & Operations
From Start To Stay: Digital Workplaces For Employee Engagement  

Think your digital employee experience is all set now that you’ve invested in videoconferencing and got through two years of remote work? Think again. The pressure to attract and retain the best talent means CIOs must go beyond the basics to provide a differentiated digital workplace experience that delights employees.

In this session, you will: 

  • Learn how to improve digital employee experience with the latest innovative workplace technologies. 
  • Understand how specific technology choices can promote engagement or lead to burnout and attrition. 

Speakers:
Andrew Hewitt, Senior Analyst, Forrester

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Emerging Technology & Innovation
Enterprise AI: 10 Key Implementation Success Factors

Technology leaders are implementing AI to automate decisions, augment human intellect, and monitor sentient intelligence about customers, operations, and market conditions. Implementing AI successfully takes a lot more than hiring a couple of data scientists. It requires choosing use cases that will be successful, using the right ML technologies, and especially infusing into the business process applications that make it real. Attend this session to understand the teams and best practices necessary to implement AI projects successfully.

  • The state of enterprise AI today
  • 10 research-based recommendations to implement AI

Speakers:
Mike Gualtieri, VP, Principal Analyst, Forrester

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Cyber
How To Quantify Cyber Risk And Defend Your Security Budget 

Tech execs know that security is an important part of any technology program, but knowing you’ve spent your money in the right places is hard to prove. Join this session to find out how to use emerging cyber risk quantification (CRQ) approaches to quantify the ROI of your security program and gain better confidence in the investments you make to secure your organization.

This session will provide the following benefits: 

  • Learn about how cyber risk quantification supports financial quantification of the ROI of your security program.  
  • Get practical guidance on the steps to take and the prerequisite capabilities that tech execs need to ensure that they are in place to enable ROI measurement of security using CRQ. 

Speakers:
Paul McKay, Vice President, Research Director, Forrester

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2:10 pm – 2:40 pm CDT

Case Study Sessions

Hear real world case studies showcasing the value of partnering with the right technology provider.

Attend one session:

Appian: How the Appian Low-Code Platform is Empowering the Next Generation of Your Workforce

According to Forrester 75% of all application development will use low-code platforms by the end of year*. This means that the next generation of your organization’s workforce will need to be certified low-code developers. Gain insights from Professor Gaurav Shekhar on his most in-demand class in the UTD Naveen Jindal School of Management, where students learn experientially and become certified low-code developers on the Appian Low-Code Platform. Hear how the Appian Low-Code Platform is democratizing enterprise application development with its #lowcode4all initiative.

*Forrester- Predictions Report 2021: Software Development- Oct 30, 2020

Speakers:
Gaurav Shekhar, Program Director- MS Business Analytics, University of Texas at Dallas
Sam Merrill, Product Strategy Manager, Appian

CrowdStrike: How Netlify Achieved Real-Time Observability At Scale

Centralized log management and observability has entered the corporate zeitgeist as vendors pour millions into innovation. But questions remain, such as how it works, who benefits, and how to achieve full visibility affordably. Listen as Humio, a CrowdStrike company, demystifies log management and observability and shares how Netlify uses the technology to diagnose issues quickly, reduce downtime, and improve UX — at a surprising low total cost of ownership.

Speakers:
Huzaifa Dalal, Senior Director, Product Marketing, CrowdStrike

Riverbed: How Riverbed’s Unified Observability Platform Helped Alaska USA Federal Credit Union Reduce Outages and Improve Service Quality

Alaska USA Federal Credit Union has achieved significant IT efficiencies and service improvements through the methodical use of Riverbed’s Alluvio Unified Observability solution across their IT landscape. The high-fidelity performance data and improved workflows have positioned them to provide a stable, high performing environment for internal users, which translates into high quality experiences for hundreds of thousands of credit union members. During this session, we’ll explore the coverage areas, feature sets, and best practices that were leveraged to achieve these outcomes.

Speakers:
John Pittle, Customer Experience CTO, Riverbed

SUSE: Modernizing Your Enterprise With K8s At The Edge

A company specializing in collecting and analyzing geological data, both on land and at sea, reached out to us to assist with its containerization journey back in October. The use case was to containerize its application on its vessels that provides oil and gas companies with analysis on how their assets will impact the environment and how the environment will impact their assets. The four-month timeline to get this set up in production was seen as an impossible ask to our engineers for a team just starting out in the K8s journey. Not only did we meet the timeline, but we also finished two weeks early before the vessel sailed out to sea with Rancher. The team is now working on replicating this design on the rest of the fleet. This is a testament to Rancher’s ease of use on our consulting team’s engineering talents.

Speakers:
Cristabel Ortega, Global Strategic Account Executive, SUSE

Zoho: How T Bank transformed its business with low-code

In the US, Congress took unprecedented steps to address the economic impact of the pandemic with the CARES act, and in particular, the Paycheck Protection Program (PPP) for small businesses. To participate in the PPP, banks across the country had to implement end-to-end commercial lending apps in an unheard-of two weeks. Learn how T Bank rose to this challenge and leveraged Zoho’s low-code technology to deliver a solution in such accelerated timeframes.

Speakers:
David Clifford, Chief Strategy Officer, Tectonic Financial, Inc.

2:50 pm – 3:20 pm CDT

Breakout Sessions

Value-Driven Tech Strategy
Responsible And Ethical Tech Organizations Build Customer Trust

Society is reckoning with tech’s outsized impact and power. Faced with values-driven consumer and employee demands and impending regulation, tech leaders are standing up new responsible innovation functions and practices in their organizations. Future fit firms that develop a responsible and ethical tech strategy will earn customer trust.   

In this session you will:  

  • Learn from emerging responsible and ethical tech practices. 
  • Explore how efforts like privacy by design and ethical AI can be coordinated across the enterprise. 

Speakers:
Sara M. Watson, Principal Analyst, Forrester

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People & Leadership
Navigating The Skills Economy

Tech talent is harder to find and costing more than ever. Tech leaders need to rethink their approach to managing their technology skills and competencies to build a future fit talent strategy that both grows existing talent and attracts new talent.  

In this session, we will cover: 

  • Taking a data-driven approach to skills and competency mapping. 
  • Building the developmental resources that continuously serve both the individual and the organization. 

Speakers:
Fiona Mark, Principal Analyst, Forrester

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Platforms & Infrastructure
Innovating Through Cloud-Native Services And Platforms 

Cloud-native services and platforms are going mainstream — but they’re much more than an overall component of enterprise IT. Technologies like Kubernetes and serverless open the way for transformation of applications to reach cloud scale at rapid speed while powering new innovation domains around big data, AI and machine learning, and edge technologies. This session will look at why cloud-native is no longer an option but a must-have to enable your organization to take the initiative.  

We’ll discuss: 

  • Cloud-native essentials — why “lift and shift” of legacy infrastructure can’t keep pace with the need to innovate. 
  • How to combine elements of cloud-native technology to create new value and opportunities. 

Speakers:
Lee Sustar, Principal Analyst, Forrester
Madhu Rao, Head of Architecture, US Bank

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Modern Architecture & Operations
Automation Fabric: Your Digital Transformation Superpower 

Digital transformation has proven elusive for many. Enterprises get stuck in a quagmire of unachievable ambitions. You need a superpower to break through to genuine, competitive superiority. Business automation is now evolving to an automation fabric that delivers such a superpower.   

In this session, you will learn: 

  • How the pandemic accelerated common automation tool evolution to infuse AI and become more adaptable, easier, and therefore truly useful. 
  • An automation-first policy driving automation fabric as an institutional philosophy that transforms everyone’s mindset into that superpower. 

Speakers:
Glenn O'Donnell, Vice President, Research Director, Forrester

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Emerging Technology & Innovation
Value At The Edge: Identifying Innovation Opportunities And Use Cases 

Edge computing enables companies to create connected systems using software to transform a wide array of products, operational processes, and customer experiences. Technology stakeholders must think beyond their data centers to assess demand for edge computing business scenarios “out in the wild.”   

This session will help attendees: 

  • Identify real-world opportunities to deploy edge computing use cases in your organization. 
  • Learn about the fragmented array of technology vendors in the edge computing landscape. 

Speakers:
Michele Pelino, Principal Analyst, Forrester

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Insights
The Future Of BI Is Ambient And Personalized 

Technology leaders are scratching their heads at how to expand adoption of business intelligence (BI) — users continue to demand more self-service, but only about 20% of them are using BI tools. A new class of BI tools is here to help, with built-in “ambient” AI that will help more of your users find insights and then take action.   

In this session, you will learn about:  

  • The varying needs and abilities of seven BI user personas that exist in your organization and how to serve them with personalized BI experiences. 
  • The infusion of AI into BI platforms, augmenting traditional BI with an improved ability to surface insights and recommend actions. 

Speakers:
Boris Evelson, Vice President, Principal Analyst, Forrester

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4:05 pm – 4:35 pm CDT

Create A Platform Strategy That Powers Business Outcomes 

Business and technology are wholly intertwined today. Great technology is a requirement for modern business success, and it also has the power to unlock new business potential.  

By attending this session, you will:  

  • Understand technology platform types and how to assess maturity of your approach. 
  • Learn key best practices for successful platform approaches. 
  • Hear examples of how platform approaches have created new business opportunities. 

Speakers:
Liz Herbert, VP, Principal Analyst, Forrester
Devetta James, VP, Customer Operations, AmerisourceBergen

4:35 pm – 5:05 pm CDT

Guest Keynote: Leveraging Emerging Technologies for Dynamic Digital Transformation

From AI and Robotics to Blockchain, IoT, Augmented and Virtual Reality, and 3D Printing, emerging technologies will drive more change in our society and our global economy the next ten years than in the past 50. How do you develop strategies for such dramatic change – especially in the face of strategic disruptions like Climate Change, Pandemics, and Geopolitical disruptions such as the war in Ukraine?

In his presentation, Innovation and Emerging Technology Strategist Jack Shaw will share several visions of how these emerging technologies will create extraordinary changes in various industries. Then he’ll describe how your organization can develop a flexible strategy for Dynamic Digital Transformation – one that will enable you to achieve your long-term strategic objectives while successfully managing near-term strategic disruptions.

Speakers:
Jack Shaw, Innovation and Technology Strategist,

Friday Sep 30

9:00 am – 9:35 am CDT

Bringing Operations To Productland 

Today’s challenges are resulting in increasing pressure for responsive, developer-delighting, and frictionless infrastructure services. In response, organizations around the world, including large firms like Vanguard and Nationwide, are transforming massive infrastructure and operations functions into product and platform-based organizations.    

Attendees will leave this session ready to:  

  • Avoid key pitfalls such as “platform-washing” (platform in name only).  
  • Hear about critical new roles (e.g., technical product manager) and capabilities required by this transformation.  

Speakers:
Charles Betz, Research Director, Forrester

9:35 am – 10:05 am CDT

Panel: Bring Technology's Value To Life With The Help Of Co-Innovation Partnerships

In this panel session, we will explore how to get the most business value from technology. While it’s important to have internal collaboration among business, technology, and operations teams, it is becoming increasingly vital to have alignment between your company and its high-tech and service providers. Forrester vice president and principal analyst Ted Schadler will host a discussion with Moveworks and Icertis to explore these questions. We will take your questions as we discuss co-innovation, the proper models to position and optimize these partnerships, and the right motivators for all stakeholders to contribute their best.

Speakers:
Ted Schadler, VP, Principal Analyst, Forrester
Varun Singh, Vice President of Product and Co-Founder, Moveworks
Bernadette Bulacan, Chief Evangelist Officer, Icertis

11:30 am – 12:00 pm CDT

Breakout Sessions

Value-Driven Tech Strategy
Leverage Business Capabilities For Effective Future Fit IT Strategic Planning 

A separate approach to business and technology planning leads to an inability to effectively drive the business value of your technology investments. Future fit IT organizations compete at scale and speed because their tech execs have converged business and IT strategic planning into a single discipline.

This session will provide the following benefits:

  • Learn how to use capability-based planning to drive integrated cross-functional teams.
  • Understand how to use value-based goals and objectives across the network of business and IT value streams.

Speakers:
Gordon Barnett, Principal Analyst, Forrester

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People & Leadership
Adapt Governance To Empower Organizational Change

 the fittest companies focus on practice over process. Not managing to an end-state, but evolving from the current-state. With change being constant, these adaptive companies continue to generate more momentum than inertia. They adopt the process of governance and the process of change as a single discipline. This session:

  • Learn why governance and organizational change management are converging, and how to design strategies to regain and sustain momentum in the wake of endless trade-offs.
  • Hear from General Dynamic Mission Systems on their adaptive governance journey.

Speakers:
Christopher Gilchrist, Principal Analyst, Forrester
Austin Olson, IT Governance Subject Matter Expert, General Dynamics Mission Systems (GDMS)

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Platforms & Infrastructure
Composing DXP and CRM Ecosystems To Support Product Led Growth Strategies

Traditional marketing and sales motions for B2B products are increasingly complemented by product-led growth (PLG) strategies. These strategies identify key moments in a customer journey with your product that highlight a customer’s deepening engagement with a product. These data-driven moments can be used to drive next actions: in-app nudges, automated customer outreaches, or targeted sales interactions to drive customer engagement – and ultimately revenue. ​

However, pivoting to PLG strategies takes a new way of working: you must identify “moments that matter” through experimentation and orchestrate CRM and DXP ecosystems to drive customer engagement. You must also drive organizational alignment around customer value. ​

​This session will provide the following benefits: ​

  • Learn how PLG strategies complement traditional marketing and sales motions​.
  • How to identify data driven “moments” in a customer journey​.
  • How to orchestrate DXP and CRM technologies for PLG​.
  • How to establish customer-centric organizational practices to align around shared outcomes.

Speakers:
Joe Cicman, Senior Analyst, Digital Transformation, Forrester
Kate Leggett, VP, Principal Analyst, Forrester

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Modern Architecture & Operations
Level Up Your DevOps Game With Next-Generation Practices And Platforms

A decade into agile and DevOps, enterprises have seen what works and what doesn’t. This session covers the next-generational approach to DevOps, including the end of the era of “choose your own software delivery tool chain,” T-shaped skill sets, a balance in practices/processes to cater to either high-touch or highly repeatable services, and more.  

Walk away from this session with the following: 

  • Learn about the integrate software delivery platform to ward off tool proliferation and avoid developer revolt.
  • Hear about leading practices to enable agile and DevOps at scale with real pragmatic tactics used by high-performing enterprises today.

Speakers:
Christopher Condo, Principal Analyst, Forrester

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Emerging Technology & Innovation
Panel: From The Farmer To The Financier: Everyone Can Innovate

Innovative applications of technology are typically associated with high-profile firms in rapidly expanding industries. However, innovation often takes place where conventional wisdom suggests we should not find it.

This session will highlight:

  • Unexpected examples of tech-driven innovation
  • How to influence executives to support innovative initiatives
  • Steps to transform ideas into action

Speakers:
Joe O’Brien, VP, CIO Executive Programs & Executive Partner, Forrester
Bill Zielinski, CIO, City of Dallas
Erika Voss, Head of Cloud Architecture, Platform Engineering & Security Capabilities, Capital One
Kelley Kage, CIO Surety Tech, Liberty Mutual

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Cyber
Unlocking Data Value Using Privacy Tech Innovations 

Innovations in privacy technologies will enable organizations to do more with their data, from compliant and secure data analytics to multiparty data collaboration to direct monetization of data. This session will highlight key privacy-preserving technologies and their use cases, as well as emerging technologies, approaches, and startups innovating in the privacy technology space.   

This session will provide the following benefits: 

  • Discover how these technologies and approaches can help support specific data use cases.
  • Understand what is required to enable successful use of these technologies.

Speakers:
Heidi Shey, Principal Analyst, Forrester

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10:50 am – 11:20 am CDT

Case Study Sessions

Hear real world case studies showcasing the value of partnering with the right technology provider.

Attend one session:

Code Climate: How VTS Leverages Data To Scale Engineering Excellence

As a growing business in the current capital-constrained environment, VTS is doubling down on initiatives that boost efficiency and productivity. Their innovative approach to attracting and developing engineering talent ensures their team operates at peak performance, driving business success despite global challenges to hiring and retention. Find out how they’re using data to grow every member of their team, ensuring individual job satisfaction while achieving organizational goals and earning an industrywide reputation for engineering excellence.

Speakers:
Bala Pitchandi, SVP of Engineering, VTS

Digibee: Removing Restrictions To Make Integrations A Strategic Differentiator

Integration is at the core of every transformation. Without a plan, multiyear projects can seem daunting — but so can coming up with that plan. Learn how Payless, a leading footwear brand, was able to integrate a new e-commerce platform and inventory management system across 200 stories in 15 countries in less than eight weeks. You’ll walk away with tried-and-true steps for connecting legacy to innovative technologies, no matter the data source, destination, or data type.

Speakers:
Zachary Belcher, Solution Engineer, Digibee

Globant: Reinvention In Industrial Automation

Nowadays, innovation is not just a luxury but a must in industrial automation. We’ll share how Rockwell Automation and Globant are reinventing the sector with the near-to-launch FactoryTalk Design Studio, a cloud-native, software-defined, industrial-automation design suite and ecosystem that is going to change the ways that users collaborate to create industrial automation solutions.

Speakers:
Rahul Patel, VP Software Engineering, Rockwell Automation
Jorge Alejandro Teyssandier, VP Technology, Globant

Papyrus Software: Next Generation WebArchive as an Enabler for Future Change

How to successfully architect for a digital self-service? We provide insights into one of the best-in-class transitions from legacy mainframe archives to a single modern server-based platform and a self-service portal. Find out how a business-led approach and enterprise-wide workflow processes enable Utmost Life & Pension to efficiently manage customer cases, while a brand new Web and Mobile self-service allows Utmost clients to access documents, update their information and directly manage investments on their own.

Speakers:
Freddie van Rijswijk, Senior Manager, Business Applications, Papyrus Software

1:40 pm – 2:10 pm CDT

Breakout Sessions

Value-Driven Tech Strategy
Adopt Value Stream Planning To Guide End-To-End Value Delivery 

As future fit organizations seek to optimize how they deliver value to external and internal customers, they need to move beyond traditional planning and budgeting practices to ones that will support adaptive delivery practices. Value stream planning enables leaders to build strategic plans that prioritize critical capabilities that deliver desired value to customers as well as identify total cost and effort.  

This presentation will provide the following takeaways: 

  • Increase insights into total cost effort to make better funding decisions. 
  • Set up practices for quantifiable performance management in strategic portfolios.  

Speakers:
Margo Visitacion, VP, Principal Analyst, Forrester

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People & Leadership
Make Automation Part Of Your Organizational DNA 

Forrester data shows that 69% of survey respondents indicate that the primary objectives of process optimization efforts will be digital transformation and improved customer experience in two years’ time. To meet this critical imperative will require deep participation from the business and a solid automation strategy.  

In this session, you will learn how to: 

  • Embrace a process automation strategy driven by the business. 
  • Create a plan for a future-proof process automation architecture. 

Speakers:
Rob Koplowitz, VP, Principal Analyst, Forrester
Renee Taylor, Researcher, Forrester

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Platforms & Infrastructure
Buzzworthy Or Buzzkill — Data Mesh And Data Fabric  

If you haven’t heard, data mesh is all the rage in the data world. And data fabric continues to grow in promise and show business results. Should organizations chase the shiny object? Or should they go forward with proven capabilities? Join us in a lively discussion as we break it all down and get to the heart of the hype, intersection, and blending of data mesh and data fabric for bigger data value.

In this session, you will hear about:  

  • The data mesh concept and how using data mesh principles ensures that business value is at the center of data capture and consumption  
  • The capabilities of data fabric platforms, which are the technologies that can help you bring together the entire lifecycle of your data within one harmonized set of tools 

Speakers:
Michele Goetz, VP, Principal Analyst, Forrester
Noel Yuhanna, VP, Principal Analyst, Forrester

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Modern Architecture & Operations
Next-Generation Resilience With Chaos Engineering 

Distributed architectures are too complex to predict failure points. A new approach to resilience is needed. Chaos engineering is an emerging discipline to address this need but is awash in many myths.  

This session will: 

  • Separate myth from fact. 
  • Provide foundational principles for starting a chaos engineering effort. 

Speakers:
David Mooter, Senior Analyst, Forrester

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Emerging Technology & Innovation
Jekyll And Hyde: The Dual Role Of Emerging Technologies In Sustainability

Will technology advancements save the planet or destroy it? The answer is a bit of both. In this session, we discuss the role of the technology leader in climate action and how the emerging digital technologies such as AI/ML, Blockchain, Edge, IoT among others play a dual role in climate action. In a panel discussion joined by Dr. Suku Nair, Director of ATT Center of Virtualization and Bhushan Joshi, Head of Sustainability at Ericsson, we will discuss the latest sustainability research in academia and the telecommunications industry.

You will take away:

  • The key actions a CIO and Technology leader can take in sustainability initiatives
  • Top emerging technologies that aid in sustainability and why considering their dual role is important.
  • Sustainability research insights from industry leaders on the role telecommunications industry and in the academia.

Speakers:
Abhijit Sunil, Senior Analyst, Forrester
Dr. Suku Nair, Director, SMU AT&T Center, SMU Associate Provost for Research, ad interim, Virtualization
Bhushan Joshi, Head of Sustainability & Corporate Responsibility, Ericsson North America

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Insights
Drive More Decision-Making That Matters 

To drive adoption of data and insights, companies often obsess over the perceived value of a tool or algorithm while failing to consider organizational culture. Instead, the focus should be “How do we get employees to make insights-driven decisions?”  

In this session, we invite you to widen your perspective to:  

  • Discover how to seek, solicit, and speak about insights within your organization. 
  • Learn uncomfortable key questions to ask that will expose your internal analytics culture. 

Speakers:
Kim Herrington, Senior Analyst, Forrester

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1:00 pm – 1:30 pm CDT

Case Study Sessions

Hear real world case studies showcasing the value of partnering with the right technology provider.

Attend one session:

Bounteous: How Co-Innovation Drives Success At CVS, Caesars, And Chico’s

Fifty-two percent of the companies that were on the Fortune 500 in the year 2000 no longer exist. It’s not that they aren’t on the Fortune 500 anymore — they no longer exist. Learn how leading organizations are using co-innovation engagements to orchestrate their partner ecosystems and improve their ability to rapidly generate, analyze, and act upon data-driven insights.

Speakers:
John Telford, EVP, Growth, Bounteous
Jon Reily, SVP, Commerce Center of Excellence, Bounteous

FIS: Netflix Partners With FIS On Worldpay Preferred Customer

Netflix has partnered with Worldpay from FIS to launch our Preferred Customer program, which leverages FIS’s issuer processing arm to impact the outcome of transactions process through FIS partner banks. Using FIS and Worldpay’s unique position in the payment flow, we are able to remove multiple decline codes that are frequently seen for subscription and recurring transactions, even though the transaction should have ultimately been approved. This is leading to increased revenue for Netflix and extended lifetime value of each customer given the payment process isn’t disrupted for key longstanding customers.

Speakers:
Max Audette, Director, Strategic Accounts, Worldpay from FIS

PwC: Trust, The Future, And Why Maturity Is Everything

The attack on trust and the quest for the antidote, maturity, is at the core of civilization’s survival! We won’t solve a thing, but we’ll make you think… Come listen to a former NASA leader, a Google AI leader, and a consulting leader sit down to talk about life, liberty, and the pursuit of outcomes!

Speakers:
Ed Hoffman, Founder, CEO, Knowledge Strategies, LLC
Ben Royce, Business Development, Cloud AI Services, Google
Jason Hoye, PMO Managed Services Leader, PwC

UST: App for Meta’s Employees’ Financial Well-Being

UST and Meta impacted employee satisfaction by embracing an empathy first, human-centric lens to design Paven – an award winning financial wellbeing app. Learn how Roundfeather, a UST company, used their “design for happiness“ methodology to co-architect the experience for Meta and then build and deploy a multi-channel, feature rich native app that is helping over 65,000 US Metamates navigate their financial planning choices and wellbeing. Successes and challenges will be shared for enterprise scale app development.

Speakers:
Christopher Loughlin, Head of Transformation, UST
Josh Newmister, HR/Benefits Leader, Meta

2:40 pm – 3:10 pm CDT

The Top Emerging Technologies in 2022: When Will They Be Ready?

Emerging technologies are not all created equal. Some are ready for you to jump on, others are coming soon, and finally some are pure potential and hype. This session will look at Forrester’s top emerging technologies across three horizons to help you understand:  

  • What is ready now, what is going to take some time, and what has a long way to go?  
  • How do you consistently make the right calls as you research, experiment with, and attempt to innovate using emerging technologies? 

Speakers:
Brian Hopkins, VP, Emerging Tech Portfolio, Forrester
Matt Prince, Senior Strategic Project Manager, Boise Cascade Company

3:10 pm – 3:40 pm CDT

Predictions 2023: Is There A New Normal? 

Every year, Forrester looks into its crystal ball and predicts the future for technology leaders. What will customers and employees need? What technologies will be hot? And how will tech orgs need to change? Come hear Forrester’s predictions for 2023 and learn how you can use them to get ahead of the competition. 

Speakers:
Keith Johnston, VP, Group Director, Forrester
Mike Proulx, VP, Research Director, Forrester
James L. McQuivey, PhD, VP, Research Director, Forrester
Linda Ivy-Rosser, VP, Research Director, Forrester