Trends Report

Government Organizations Are Poised To Improve CX Quality Despite The COVID-19 Pandemic

October 2nd, 2020
Rick Parrish, Vice President, Research Director
Rick Parrish Vice President, Research Director

Summary

Government customer experience (CX) and technology leaders should read this research to see how their peers are changing priorities during the pandemic. Government organizations increased the priority of three CX-related goals — especially digital — during the first half of 2020. For more information about government priorities during the pandemic, schedule an inquiry.

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