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For Customer Experience Professionals
The Evolution Of An Outcome-Driven CX Measurement Program
The American Cancer Society (ACS) is the most comprehensive organization fighting cancer in the US. Every year, ACS touches millions of people who are invested in the fight against cancer. However,...
- Downloads: 259
For Enterprise Architecture Professionals
Most organizations aspire to implement outside-in, customer-focused, cross-functional processes that transform the culture of their organization and set it on the path toward continuous improvement....
- Downloads: 359
For CIO Professionals
The State Of Digital Business 2014
While government agencies and non-profit organizations come to digital business with different agendas, for both, profit isn't the driving force of their missions. But do executives in these...
- Downloads: 182
For Security & Risk Professionals
Business Case: The Security Architecture And Operations Playbook
We are in the midst of a golden age of hacking. The information security threat landscape is changing rapidly, and security organizations are struggling to keep up with the changing nature,...
- Downloads: 1477