Trends Report

Customer-Obsessed Firms Need To Unify Their Workforce Strategies

Serve And Retain Customers More Effectively By Focusing On Skills, Not On Permanent And Contingent Worker Classifications

May 14th, 2014
Claire Schooley, null
Claire Schooley
With contributors:
Stephen Powers , Christine Ferrusi Ross , Victoria Boutan , Eric Wheeler

Summary

Companies have traditionally kept their contingent and permanent workforce strategies separate. Human resources (HR) departments focused on permanent employees —recruiting, hiring, onboarding, training, etc. Meanwhile, a combination of sourcing/procurement and hiring managers handled the same set of processes for contingent workers. But companies face intense competition as they try to win, serve, and retain customers, and they need to focus on finding the best talent across both permanent and contingent talent pools. This report looks at how a single view of all talent options enables companies to make the best decisions for how to get work done.

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