Trends Report

Ten Trends That Will Reshape Workforce Productivity In 2017

December 15th, 2016
J. P. Gownder, Vice President, Principal Analyst
J. P. Gownder Vice President, Principal Analyst
David Brodeur-Johnson, Principal Analyst
David Brodeur-Johnson Principal Analyst
Michele Pelino, Principal Analyst
Michele Pelino Principal Analyst
TJ Keitt, null
TJ Keitt
With contributors:
Andrew Hewitt , Christopher Voce , Clare Garberg , Diane Lynch

Summary

Infrastructure and operations (I&O) leaders responsible for workforce technology play a critical role in their companies' success in the age of the customer. To delight customers, your company's employees must be more agile, informed, and responsive. This brief highlights the 10 key shifts coming to workforce enablement that will contribute to growth by helping employees improve customers' experiences and describes how you should prepare for them in 2017.

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