Predictions Report

Scoring Our 2020 Cloud Predictions

COVID-19 Delayed Almost All Of Our Predictions

February 10th, 2021
Tracy Woo, Principal Analyst
Tracy Woo Principal Analyst
With contributors:
Lauren Nelson , Liz Herbert , Andras Cser , Paul Miller , Charlie Dai , Jeffrey Hammond , Andrew Bartels , Duncan Dietz , Diane Lynch

Summary

Each year, Forrester predicts what lies ahead for cloud in the year to come. But have our predictions for infrastructure and operations (I&O) professionals for 2020 proven true? This report holds the prediction makers — us — accountable by assessing each prediction against what actually happened in 2020. The global pandemic shocked businesses the past year by posing unforeseen challenges. Some initiatives accelerated; others were delayed. Scoring our predictions for 2020 wasn’t easy.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($795).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.