Trends Report

Intelligent Automation Platforms Take Aim At Workforce Orchestration

April 9th, 2021
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
With contributors:
Glenn O'Donnell , Naveen Chhabra , Amanda Lipson , Rachel Birrell

Summary

Over time, digital workers will perform a higher percentage of your work. As this happens, your need to coordinate work among humans and these “robots” will increase. Add artificial intelligence (AI) components like conversational intelligence, text extraction, and decision management into the mix and you face new operational and technical challenges. This report shows how intelligent automation platforms that construct digital workers will need to evolve to include work orchestration.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.