Maturity Assessment

Evaluate Your Customer Experience Function’s Maturity

The Customer Experience Function Maturity Assessment

August 2nd, 2021
Rick Parrish, Vice President, Research Director
Rick Parrish Vice President, Research Director
With contributors:
Angelina Gennis , Brandon Purcell , Joana de Quintanilha , Maxie Schmidt , David Truog , Judy Weader , Harley Manning , TJ Keitt , Ben Salamin , Shayna Neuburg

Summary

Forrester’s CX Function Maturity Assessment helps you understand how well your customer experience (CX) team performs the six priorities it must master in order to help your company create the right experiences. The assessment takes about 10 minutes and includes a total of 30 questions. After you complete the assessment, you’ll see your team’s maturity level for each priority and overall. Match your maturity levels to the advice we provide in this report to see how to improve your team’s performance.

Want to read the full report?

Contact us to become a client

This report is not available for purchase at this time.

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.