Predictions Report

Predictions 2022: Insurance

Insurers Find Value In New Processes, Products, And Distribution

November 1st, 2021
Ellen Carney, Principal Analyst
Ellen Carney Principal Analyst
Oliwia Berdak, VP, Research Director
Oliwia Berdak VP, Research Director
Jeffery Williams, null
Jeffery Williams
With contributors:
David Hoffman , Christiana Lano , Sam Bartlett

Summary

Low interest rates, volatile financial markets, and dramatic climate events will limit revenue and profitability for many insurers. Increasing competition will drive insurers to make investments in technologies and platforms that drive business efficiency and expand market reach and access to customers. The pressure from increasing cybercrime will cause some insurers to rethink their cyberinsurance businesses, while others will explore the connection between environment, social, and governance (ESG), the values-based consumer, and the bottom line. In this report, we explore Forrester’s predictions for insurance in 2022.

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