Trends Report

Build A High-Performance, Customer-Obsessed Security Organization

Executive Overview: The S&R Practice Playbook

February 2nd, 2021
Joseph Blankenship, VP, Research Director
Joseph Blankenship VP, Research Director
With contributors:
Stephanie Balaouras , Melissa Bongarzone , Peggy Dostie

Summary

CISOs must rapidly evolve to become business managers who protect their firm's brand, strengthen its reputation, and build customer trust. To do so, CISOs need far more than just the latest technology; they need a team with the right mix of business and technical skills, a solid information security management system, a well-defined policy framework, metrics that demonstrate business value, and a business-aligned strategy that ties all this together. This report provides CISOs with an end-to-end look at what it takes to build a high-performance security practice. Forrester reviews and updates this report regularly for continued relevance and accuracy.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.