Best Practice Report

Modern Development Metrics That Really Matter

Agile And DevOps Teams Must Measure Business Value And The Flow That Delivers It

July 3rd, 2023
Diego Lo Giudice, Vice President, Principal Analyst
Diego Lo Giudice Vice President, Principal Analyst
With contributors:
Chris Gardner , Christopher Condo , Charles Betz , Margo Visitacion , Sandy Carielli , Merve Kandemir , Kara Hartig

Summary

Modern application development (MAD) has once again pushed high-performing development teams to refocus on how they measure success. The Forrester MAD metrics framework has five key categories of metrics: quality, efficiency, engagement, progress, and outcome of business value delivered. Not all metrics are equal: Some are forward-looking and help predict outcomes, while others look backward to help review events. Thus, you can learn and improve, or go back and fix. The Forrester metrics framework shares similarities with common metrics that MAD teams use, but seven best practices in this report will help accelerate effectiveness of their measurement efforts.

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