Best Practice Report

​Marketing Program Proliferation Hurts Customer Experience And Limits Business Growth​

The Solution Is Coordinated Program Workflows, Orchestrated Audiences, And New Metrics

Apr 24, 2026  

Summary

Marketing programs fail B2B buyers through excessive volume, poor coordination, and a lack of understanding of their needs. Traditional marketing approaches designed around siloed program execution and channel-specific tactics no longer work. The problem is compounded by weak alignment between business objectives, segments, and audiences and overreliance on lead‑based KPIs that incentivize activity over effectiveness. In this report, we outline how marketing can reduce buyer pain and drive growth by creating clearly defined, nonoverlapping audience segments tied to achieving business goals and orchestrating program delivery.

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