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Infrastructure & Operations Professionals

Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.

To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.

Who this role is for:

Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services

Challenges facing today’s Infrastructure & Operations leaders:

Provide a technology ecosystem for great customer experiences.

The Modern Service Delivery Playbook For 2016

Enable the adoption of disruptive technologies.

Vendor Landscape: Private Cloud Overview

Support the mobile mind shift.

The Forrester Wave™: Enterprise Mobile Management, Q4 2015

The Workforce Enablement Playbook

Design the engine for business insights.

Supercharge Systems Of Insight With New Infrastructure Architectures

Latest Research For This Role

Report: Change Management: Let's Get Back To Basics

Continuous Improvement: The Modern Service Delivery Playbook

May 25, 2017 | Charles Betz

Infrastructure and operations (I&O) professionals are questioning the relationship between traditional change management and new practices such as Agile and development/operations (DevOps). The...

Report: Cracking The Collaboration Conundrum: Accelerate Customer Focus With ChatOps

May 24, 2017 | Elinor Klavens

Development and operations (DevOps) exploded the scope of responsibility for infrastructure and operations (I&O) professionals; now they must take a full life-cycle view of services and understand...

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Analysts Serving This Role

  • Robert Stroud

    Robert Stroud

    Application Management, Development & Operations (DevOps)...

  • David Johnson

    David Johnson

    Enterprise Mobile Devices, Application Virtualization...

  • J. P. Gownder

    J. P. Gownder

    Enterprise Mobile Devices, Mobile Application Development...

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Upcoming Events For This Role

Forum: Digital Transformation Europe 2017

June 8, 2017 - June 9, 2017

Webinar: Use The Forrester Wave™ To Navigate The North American Hosted Private Cloud Services Market

June 29, 2017

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