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Infrastructure & Operations Professionals

Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.

To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.

Who this role is for:

Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services

Challenges facing today’s Infrastructure & Operations leaders:

Provide a technology ecosystem for great customer experiences.

The Modern Service Delivery Playbook For 2016

Enable the adoption of disruptive technologies.

Vendor Landscape: Private Cloud Overview

Support the mobile mind shift.

The Forrester Wave™: Enterprise Mobile Management, Q4 2015

The Workforce Enablement Playbook

Design the engine for business insights.

Supercharge Systems Of Insight With New Infrastructure Architectures

Latest Research For This Role

Report: TechRadar™: Automation Technologies, Robotics, And AI In The Workforce, Q2 2017

As Physical And Software Robots Rise, You Need A Long-Term Strategic Plan For Your Workforce

June 26, 2017 | J. P. Gownder

Automation technologies — physical robots, software and artificial intelligence (AI), and customer self-service solutions — are reshaping the workplace and the way your business engages with its...

Report: The Forrester Wave™: Hosted Private Cloud Services, North America, Q2 2017

Virtustream, Rackspace, And Datapipe Lead, Focusing On Moving Up The Stack With Management Services

June 20, 2017 | Lauren E. Nelson

In our 33-criteria evaluation of North American hosted private cloud service providers, we identified the nine most significant — CenturyLink, Datapipe, IBM, INAP, NTT DATA, OVH, Rackspace,...

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Analysts Serving This Role

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Upcoming Events For This Role

Webinar: Use The Forrester Wave™ To Navigate The North American Hosted Private Cloud Services Market

June 29, 2017

Webinar: Private Cloud 2020: The Rise Of 2.0 Software Suites

July 25, 2017

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