Forrester Research For:
Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.
To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.
Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services
June 1, 2016 | Robert Stroud
May 20, 2016 | Richard Fichera
May 18, 2016 | J. P. Gownder
May 13, 2016 | Robert Stroud
July 28, 2016 | Christopher Voce
Supporting a customer-obsessed model requires that an organization manage six levers: structure, culture, talent, metrics, process, and technology. To arm employees with the technology they need to...
I&O Transitions From Reactive Mode To Customer Obsession
July 27, 2016 | Milan Hanson
The business expects infrastructure and operations (I&O) pros to be emergency responders. When customer and business applications are not performing — or not working at all — it affects the entire...
IT Process Automation, Cloud Brokers...
IT Process Automation, ITIL...
IT Process Automation, Balanced Scorecard...
September 12, 2016