Forrester Research For:
Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.
To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.
Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services
July 22, 2015 | J. P. Gownder
July 13, 2015 | J. P. Gownder
July 9, 2015 | Richard Fichera
July 7, 2015 | J. P. Gownder
Give User Experience And Cost Savings Equal Priority
July 23, 2015 | David K. Johnson
Infrastructure and operations (I&O) leaders deploy digital workspace technologies to lower their costs and improve security. But while savings and security matter, virtualization contributes...
Move Forward With Business Technology Resiliency
July 22, 2015 | Henry Baltazar
Business technology resiliency (BTR) tools such as backup have long been a part of traditional infrastructures, serving as a safety net for revenue-generating applications and systems. More...
Enterprise Mobile Devices, Information Architecture...
Management & Organization, IT Process Automation...