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Infrastructure & Operations Professionals

Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.

To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.

Who this role is for:

Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services

Vice President and Group Director Laura Koetzle (00:54)

Challenges facing today’s Infrastructure & Operations leaders:

Provide a technology ecosystem for great customer experiences.

Gear Up For Modern Service Delivery

The Modern Service Delivery Playbook For 2015

Enable the adoption of disruptive technologies.

The Forrester Wave™: Hosted Private Cloud Solutions, Q4 2014

Support the mobile mind shift.

How To Budget For Workforce And Customer-Facing Technologies In 2015 And Beyond

The Workforce Enablement Playbook For 2015

Design the engine for business insights.

Top Technologies For The Infrastructure & Operations BT Agenda

Infrastructure & Operations Blog

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Latest Research For This Role

Report: TechRadar™: Cloud Computing, Q4 2015

Road Map: The Cloud Computing Playbook

November 24, 2015 | Naveen Chhabra

Cloud service providers are quickly rolling out innovative cloud services, and, for a growing number of enterprises, cloud-first is a preferred strategy. Enterprises are facing more competition than...

Report: Application Performance Management Remains The Same — Even With Mobile

Use The APM Reference Model To Manage The Performance Of Any Applications

November 20, 2015 | Milan Hanson

The rise of the mobile customer brings EA and I&O professionals new demands and new opportunities. It does more harm than good to redefine APM to include them all, as APM is currently well...

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Analysts Serving This Role

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Upcoming Events For This Role


May 10, 2016 - May 11, 2016

Webinar: US Tech Market Outlook And Tech Budget Benchmarks By Industry For 2016

December 8, 2015

Webinar: The Rise Of Robots: How Automation Will Transform I&O

December 9, 2015

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