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Infrastructure & Operations Professionals

Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.

To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.

Who this role is for:

Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services

Vice President and Group Director Laura Koetzle (00:54)

Challenges facing today’s Infrastructure & Operations leaders:

Provide a technology ecosystem for great customer experiences.

The Modern Service Delivery Playbook For 2016

Enable the adoption of disruptive technologies.

Vendor Landscape: Private Cloud Overview

Support the mobile mind shift.

The Forrester Wave™: Enterprise Mobile Management, Q4 2015

The Workforce Enablement Playbook

Design the engine for business insights.

Supercharge Systems Of Insight With New Infrastructure Architectures

Infrastructure & Operations Blog

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Latest Research For This Role

Report: Reform Legacy Operations For Composable Infrastructure

Redesign Your Service Delivery Methodology To Take Advantage Of CISes

January 19, 2017 | Chris Gardner

Composable infrastructure systems (CISes) offer the opportunity to align hardware deployments to the breakneck speed of business technology. However, migrating legacy service workloads into CISes...

Report: How To Build An Interaction Innovation Lab That Differentiates Your Digital Business

Disruptive Technologies Create Opportunities For Innovation — And I&O Should Play A Key Role

January 17, 2017 | J. P. Gownder

Infrastructure and operations (I&O) leaders are increasingly tasked with applying technology to business problems to drive innovation, and they have a particular competency that can help: expertise...

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Analysts Serving This Role

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Upcoming Events For This Role

Forum: Digital Transformation 2017

May 9, 2017 - May 10, 2017

Webinar: Welcome To The Cloud's Second Decade: 10 Key Developments In Cloud Computing You Must Know

January 24, 2017

Webinar: Internet Of Things: The 11 Software Platform Providers That Matter Most And How They Stack Up

January 25, 2017

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