Forrester Research For:
Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.
To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.
Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services
May 1, 2016 | Richard Fichera
April 14, 2016 | J. P. Gownder
April 12, 2016 | J. P. Gownder
April 2, 2016 | David Johnson
Prepare Your Service Desk For The Demands Of This New Workforce
May 2, 2016 | Elinor Klavens
Millennials are becoming the largest demographic group in your workforce. Their experience with digital technology shapes their expectations of and behavior in the workplace. I&O professionals must...
Executive Overview: The Workforce Enablement Playbook
May 2, 2016 | David K. Johnson
What's missing from most workforce technology strategies is an understanding of what makes people truly engaged and productive employees and how this relates to customer experience and financial...
Public Cloud, Private Cloud...
Enterprise Mobile Devices, Mobile Application Development...
CMDB, Business Service Management (BSM)...
May 10, 2016 - May 11, 2016
June 8, 2016 - June 9, 2016
June 8, 2016