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Infrastructure & Operations Professionals

Infrastructure & Operations Professionals have to shift focus from internal cost savings and efficiency to initiatives that empower customers and employees.

To succeed, you must execute on a business technology agenda focused on delivering superior customer experience to drive growth; prioritize service design and service engineering; and divide teams into specialized engineering and operations groups.

Who this role is for:

Vice President of Infrastructure & Operations
Director of Infrastructure
Vice President, IT Operations
Director of Technical Services

Latest Research For This Role

Report: Now Tech: Hybrid Cloud Management, Q1 2018

Forrester's Overview Of 41 Hybrid Cloud Management Providers

March 15, 2018 | Lauren E. Nelson

You can use hybrid cloud management tools to reduce your cloud bill, with performance in mind; gain cloud brokerage insights; and simplify management across platforms. But to access these benefits,...

Report: The Forrester Wave™: Cloud-Based Dynamic Case Management, Q1 2018

The 11 Providers That Matter Most And How They Stack Up

March 8, 2018 | Craig Le Clair

In our 23-criteria evaluation of cloud-based dynamic case management (DCM) providers, we identified the 11 most significant ones — AINS, Appian, bpm'online, DST Systems, Eccentex, Hyland, IBM, Newgen...

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Analysts Serving This Role

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