Transform with co-innovation partners that bring assets, alliances, and solutions; share risks and rewards; and are motivated to achieve your outcomes.
This report tells CX leaders how to understand, quantify, and respond to complaints in a constructive manner.
This report reviews the pros and cons of Net Promoter Score℠ (NPS) and explains how to use it effectively.
This case study details the Navy’s transformation journey to illustrate how it delivered measurable impact.
Use Forrester Wave™ reports to build your RFP and prepopulate your evaluation with objective research.
In 2026, US healthcare providers will increase their tech investments by 7.6%. As the industry is accelerates toward digitally enabled, patient‑centric, and interoperable care, providers face clinician burnout, regulatory complexity, rising consumer expectations, and fragmented systems. Technology decisions will increasingly determine clinical, operational, and financial outcomes. Join our analysts as they unpack the healthcare technology spending priorities for 2026 and explore what these trends mean for industry leaders. Key takeaways: Explore the market forces and provider priorities driving US healthcare tech spend.Understand how value‑based care, regulatory demands, workforce needs, and patient behavior influence tech investment.Learn how to align tech budgets to improve outcomes, reduce friction, and strengthen operational agility.Target audience level: all levels
Streamline discussions about the feasibility of AI agent offerings with B2C and B2B martech providers.
Use this report to confidently build a business case for sustainability initiatives independent of industry or maturity level.
Sustainability and risk leaders should use this report to inform their best practices when selecting a vendor or as a benchmark for their current vendor.
Few US consumers have made purchases via AI agents, but US men and younger generations are more likely to have done so.