John C. McCarthy

Vice President, Principal Analyst serving CIOs

With 30 years of experience at Forrester, John is a key contributor to our work on predicting the business impact of technology. He covers such topics as the future of IT services and firms' digital transformation, the development of Internet of Things (IoT) software platforms, and the implications of a world where software is the brand. John also has more than 15 years of insight into the development of a global delivery model for IT services and product development.

To define their digital transformation, mobile development, IoT, offshore, and IT management/governance strategies, John has worked with leading-edge firms and governments in many countries, including Argentina, Australia, Brazil, Canada, China, Egypt, Finland, France, Germany, Hong Kong, India, Japan, Mexico, the Netherlands, New Zealand, Saudi Arabia, Singapore, South Africa, Spain, and the UK.

In his offshore and alternative geography research John has been to India over 35 times as well as visiting the major alternatives like Argentina, Belarus, Brazil, China, Czech Republic, Egypt, Malaysia, Mexico, Philippines, Poland, Russia, South Africa, and Vietnam.

In a cover story, Time named John's report on offshore a "landmark study." In January 2004, The Economist stated, "The debate on offshore has been brewing since a study by Forrester and John McCarthy in 2002 claimed that 3.3m white-collar American jobs (500,000 of them in IT) would shift offshore to countries such as India by 2015." In addition to writing the first report in the industry defining client/server computing, he has done groundbreaking research on the Internet, privacy, and the Net's impact on government.

He has delivered keynote addresses on the Internet and distributed computing at such premier industry events as Strategic Sourcing Interest Group, Nasscom, COMDEX, the Milken Institute Global Conference, Business Week CIO Conference, Interop, Politics Online Conference, and Unix Expo. He has also appeared on NBC Nightly News, MSNBC, The NewsHour with Jim Lehrer, NDTV, CNBC, CNN, CNNfn, and Bloomberg TV.

Previous Work Experience

Before joining Forrester, John was an industry marketing consultant with Wang Laboratories. He also served as a consultant to John Hancock's Office Automation staff, designing and implementing personal computers and distributed midrange systems.


John holds a Bachelor of Arts degree in European history and economics from Connecticut College.

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63 results in Reports

  • John C. McCarthy
  • For CIO Professionals

    Report:Wanted: Digital Engagement Providers

    Building and delivering great mobile experiences will be the beating heart of your customer engagement strategy for the next 10 years. The challenge of making a simple, intuitive app that fronts a...

    • For CIO Professionals

      Report:Brief: The Software Segment Of The Product Development Services Sector Rapidly Evolves

      CIOs Will Focus On PDS Software To Drive Digital Transformation

      The software products segment of the product development services (PDS) market will evolve dramatically in 2015. Large organizations need help building differentiated digital products and services...

      • Downloads: 61
    • For CIO Professionals

      Report:Brief: Making Sense Of The Digital Services Tsunami

      CIOs Must Navigate A Landscape Of Digital Relabeling

      At recent customer and analyst events, traditional consulting and systems integration providers — including Accenture, Capgemini, Cognizant, Deloitte Digital, Fujitsu, Infosys, NIIT...

      • Downloads: 218
    • For Customer Experience Professionals

      Report:Close The Experience Gaps With The Right Business Technology

      Closing The Experience Gaps

      Companies that want to improve customer experience will increasingly rely on technology to close gaps in performance, convenience, personalization, and trust. Forrester has created a catalog showing...

      • Downloads: 140
    • For CIO Professionals

      Report:Brief: Technology Spending Is Reaching A Tipping Point

      Pressures Mount On CEOs To Increase Spending In Business And Technology Management

      The volume and nature of technology spending within large enterprises is reaching an inflection point. The combination of unprecedented innovation, rising customer expectations, and growing...

      • Downloads: 191
    • For Application Development & Delivery Professionals

      Report:Brief: Smartwatches Need Glanceable Moments

      Success Centers On Delivering Intelligent Notifications

      With the spate of product announcements and second-generation offerings from Apple, LG, Microsoft, Samsung, and Timex, smartwatches and wearables have entered firms' agendas. However, to be...

      • Downloads: 96
    • For Application Development & Delivery Professionals

      Report:Mobile Needs A Four-Tier Engagement Platform

      Road Map: The Mobile App Development Playbook

      Mobile is pushing aging web architectures to the brink. The three-tier architecture built for a browser-led PC world can't flex, scale, or respond to the needs of a good mobile experience or the...

      • Downloads: 1293
    • For CIO Professionals

      Report:Predictions 2015: Software Platforms Drive Internet-Of-Things Adoption

      How The Connected World Will Advance

      The Internet of Things (IoT) has gotten huge visibility as firms like Cisco Systems and General Electric (GE) promote the size of the market and number of connected devices and IBM talks about...

      • Downloads: 606
    • For CIO Professionals

      Report:Accelerating Technology Change Restructures US Services Employment

      Human Middleware And Transaction Processing Jobs Are Becoming Obsolete

      A perfect storm of technology change is streamlining, simplifying, and atomizing business processes. The effects will ripple across organizations, as human capital shifts from handling transactions...

      • Downloads: 86
    • For CIO Professionals

      Report:Brief: Customer Journey Mapping Is Becoming Key To Digital Transformation

      Use This New Process To Understand Problems And Drive Alignment

      As businesses seek success in the age of the customer, they need to rework and transform their business processes to align with the rising expectations of their empowered clients. In this context,...

      • Downloads: 240
    • For CIO Professionals

      Report:Closing The Experience Gaps

      Adopt A New Experience Architecture And Philosophy To Bridge Gaps In Performance, Convenience, Personalization, And Trust

      Improving customer experience is now the No. 1 priority of business executives. And as Forrester's revised Customer Experience Index makes clear, simply meeting needs is not enough to deliver...

      • Downloads: 479
    • For CMO Professionals

      Report:CMOs Must Embrace Software's Role In Delivering A Compelling Brand Experience

      Software Must Enrich Your Brand

      This report, originally written for CIOs, includes content relevant to chief marketing officers (CMOs). And here's why: A perfect storm of technology change — mobile, social, and digital...

      • Downloads: 156
    • For CIO Professionals

      Report:Next-Generation Services Offer A New Path To Digital Transformation

      Digital Transformation Needs Analytics-Empowered, Business-Driven Service Providers

      CIOs understand the urgency of ramping up their business technology (BT) capabilities — including systems of engagement — to help the business win, serve, and retain customers....

      • Downloads: 405
    • For CIO Professionals

      Report:Brief: The Home Depot's Age Of The Customer Transformation

      Senior Management's Digital Transformation Business Plan

      On Wednesday, March 19, 2014 at the International Strategy & Investment (ISI) Fourth Annual Retail Summit in Atlanta, Frank Blake, chairman and CEO of The Home Depot, talked about the firm's age of...

      • Downloads: 290
    • For CIO Professionals

      Report:Software Must Enrich Your Brand

      Software Is A Critical Strategic Asset, Not An Operational Nice-To-Have

      Your customers increasingly interact with your products and service directly through the software they touch: mobile apps, connected products, websites, and digital experiences. If the software fails...

      • Downloads: 386
    • For Sourcing & Vendor Management Professionals

      Report:Non-Tech Companies Become The New Market For Software Product Development Services

      New Software-Is-The-Brand Companies Replace Traditional ISV Buyers

      Historically, one of the main segments of product development services (PDS) has been software product development for independent software vendors (ISVs). However, two parallel dynamics are...

      • Downloads: 261
    • For CIO Professionals

      Report:Tracking The Renegade Technology Buyer

      Understanding The What And Why Of Business Executives' Spending On Technology

      After nearly a decade in hibernation, the business buyer has re-emerged as a major spender and force in IT spending. To better understand the return of tech spending outside the formal IT budget and...

      • Downloads: 345
    • For CIO Professionals

      Report:New Dynamics Shape IT Services Spending

      Changes Will Accelerate Over The Next 24 Months

      The IT services industry is in the middle of a fundamental transformation of who it sells to, what services it sells, and how it delivers those services. Upstart vendors specializing in new...

      • Downloads: 823
    • For CIO Professionals

      Report:Great Mobile Experiences Are Built On Systems Of Engagement

      By 2014, smartphones and tablets will put power in the pockets of a billion global consumers, including your employees and partners and customers. However, mobile is not simply another device for IT...

      • For CIO Professionals

        Report:Smart Products Will Require A Hybrid CTO/CIO Skill Set

        The Burgeoning Set Of Connected Offerings Will Require New Skills

        The era of the standalone product is over. More and more offerings are becoming intelligent, connected, and thus able to provide more engaging experiences for customers in business or consumer...

        • Downloads: 442
      • For CIO Professionals

        Report:Mobile's Ascendance Will Accelerate IT Services Restructuring

        The IT Services Opportunity In Systems Of Engagement

        Mobile is more than just a pretty face. New platforms will usher in a whole new class of systems focused on engaging customers, employees, and business partners. The move to systems of engagement and...

        • Downloads: 374
      • For CIO Professionals

        Report:Forrsights: Business Execs Increase Direct IT Spend To Support Systems Of Engagement

        Our Q4 2011 Business Decision-Makers Survey Shows CIOs Under Pressure

        During October and November of 2011, Forrester surveyed 3,534 business decision-makers in North American and European enterprises regarding their business priorities (and views of IT priorities),...

        • Downloads: 654
      • For CIO Professionals

        Report:The Shift To Product Development Services 2.0 Is On

        Vendors Need To Make Key Investments In Go-To-Market And Solution-Based Approaches To Emerge As Leaders

        The product development services market is currently undergoing a fundamental move to a more proactive, solution-based approach, which Forrester defines as product development services 2.0 (PDS 2.0)....

        • Downloads: 473
      • For CIO Professionals

        Report:Mobile Is The New Face Of Engagement: An Executive Summary

        This report summarizes the 28-page Forrester report "Mobile Is The New Face Of Engagement." By 2016, smartphones and tablets will put power in the pockets of a billion global consumers. However,...

        • Downloads: 1772
      • For CIO Professionals

        Report:Mobile Is The New Face Of Engagement

        CIOs Must Plan Now For New Systems Of Engagement

        By 2016, smartphones and tablets will put power in the pockets of a billion global consumers. Mobile is not simply another device for IT to support with a shrunken website or a screen-scraped SAP...

        • Downloads: 4101