John C. McCarthy

Vice President, Principal Analyst serving CIOs

With 30 years of experience at Forrester, John is a key contributor to our work on predicting the business impact of technology. He covers such topics as the future of IT services and firms' digital transformation, the development of Internet of Things (IoT) software platforms, and the implications of a world where software is the brand. John also has more than 15 years of insight into the development of a global delivery model for IT services and product development.

To define their digital transformation, mobile development, IoT, offshore, and IT management/governance strategies, John has worked with leading-edge firms and governments in many countries, including Argentina, Australia, Brazil, Canada, China, Egypt, Finland, France, Germany, Hong Kong, India, Japan, Mexico, the Netherlands, New Zealand, Saudi Arabia, Singapore, South Africa, Spain, and the UK.

In his offshore and alternative geography research John has been to India over 35 times as well as visiting the major alternatives like Argentina, Belarus, Brazil, China, Czech Republic, Egypt, Malaysia, Mexico, Philippines, Poland, Russia, South Africa, and Vietnam.

In a cover story, Time named John's report on offshore a "landmark study." In January 2004, The Economist stated, "The debate on offshore has been brewing since a study by Forrester and John McCarthy in 2002 claimed that 3.3m white-collar American jobs (500,000 of them in IT) would shift offshore to countries such as India by 2015." In addition to writing the first report in the industry defining client/server computing, he has done groundbreaking research on the Internet, privacy, and the Net's impact on government.

He has delivered keynote addresses on the Internet and distributed computing at such premier industry events as Strategic Sourcing Interest Group, Nasscom, COMDEX, the Milken Institute Global Conference, Business Week CIO Conference, Interop, Politics Online Conference, and Unix Expo. He has also appeared on NBC Nightly News, MSNBC, The NewsHour with Jim Lehrer, NDTV, CNBC, CNN, CNNfn, and Bloomberg TV.

Previous Work Experience

Before joining Forrester, John was an industry marketing consultant with Wang Laboratories. He also served as a consultant to John Hancock's Office Automation staff, designing and implementing personal computers and distributed midrange systems.


John holds a Bachelor of Arts degree in European history and economics from Connecticut College.

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18 results in Reports

  • John C. McCarthy
  • For Application Development & Delivery Professionals

    Report:Predictions 2016: Digital Services Transformed

    Mounting Pressures Will Change The Priorities Of Firms And Their Providers

    2016 will see the beginning of wholesale changes in the technology services market. This brief examines the three-part dynamic that will alter the way firms buy these services — as digital...

    • Downloads: 160
  • For CIO Professionals

    Report:CIOs And CTOs Will Turn To Services Firms For Help With IoT And Smart Products

    The Business Case, Integration, And Transformation Hurdles Will Challenge Firms' Current Skills And Force Them To Leverage Third-Party Help

    The adoption of Internet-of-Things (IoT) technology has begun to accelerate. Innovative use cases are emerging as companies discover ways to streamline their business processes and improve their...

    • Downloads: 347
  • For CIO Professionals

    Report:Brief: The Great Digital Reorganization

    Firms Will Have To Change Their Structure, Cut Cycle Times, React More Quickly, And Meet Rising Customer Expectations

    As digital continues its relentless advance and development, Forrester believes that most companies will make significant changes to their organizational structure. Those changes will take three...

    • Downloads: 259
  • For CIO Professionals

    Report:Brief: Going Digital? Then Goodbye Suburban Sheetrock, And Hello Urban Exposed Brick

    Services Firms' New Digital Studios, IoT Labs, And Insights Centers Provide CIOs With New Ways To Engage The Business On Digital

    CIOs need assistance with taking their businesses digital. Business consultants and technology services firms may have a new way to help. They are building out urban digital design studios, insights...

    • Downloads: 109
  • For Customer Experience Professionals

    Report:Close The Experience Gaps With The Right Business Technology

    Closing The Experience Gaps

    Companies that want to improve customer experience will increasingly rely on technology to close gaps in performance, convenience, personalization, and trust. Forrester has created a catalog showing...

    • Downloads: 168
  • For CIO Professionals

    Report:Predictions 2015: Software Platforms Drive Internet-Of-Things Adoption

    How The Connected World Will Advance

    The Internet of Things (IoT) has gotten huge visibility as firms like Cisco Systems and General Electric (GE) promote the size of the market and number of connected devices and IBM talks about...

    • Downloads: 893
  • For CIO Professionals

    Report:Accelerating Technology Change Restructures US Services Employment

    Human Middleware And Transaction Processing Jobs Are Becoming Obsolete

    A perfect storm of technology change is streamlining, simplifying, and atomizing business processes. The effects will ripple across organizations, as human capital shifts from handling transactions...

    • Downloads: 113
  • For CIO Professionals

    Report:Tracking The Renegade Technology Buyer

    Understanding The What And Why Of Business Executives' Spending On Technology

    After nearly a decade in hibernation, the business buyer has re-emerged as a major spender and force in IT spending. To better understand the return of tech spending outside the formal IT budget and...

    • Downloads: 358
  • For CIO Professionals

    Report:Great Mobile Experiences Are Built On Systems Of Engagement

    By 2014, smartphones and tablets will put power in the pockets of a billion global consumers, including your employees and partners and customers. However, mobile is not simply another device for IT...

    • Downloads: 1124
  • For CIO Professionals

    Report:Forrsights: Business Execs Increase Direct IT Spend To Support Systems Of Engagement

    Our Q4 2011 Business Decision-Makers Survey Shows CIOs Under Pressure

    During October and November of 2011, Forrester surveyed 3,534 business decision-makers in North American and European enterprises regarding their business priorities (and views of IT priorities),...

    • Downloads: 666
  • For CIO Professionals

    Report:The Shift To Product Development Services 2.0 Is On

    Vendors Need To Make Key Investments In Go-To-Market And Solution-Based Approaches To Emerge As Leaders

    The product development services market is currently undergoing a fundamental move to a more proactive, solution-based approach, which Forrester defines as product development services 2.0 (PDS 2.0)....

    • Downloads: 495
  • For Infrastructure & Operations Professionals

    Report:Mobile Management Takes A 180-Degree Turn

    Focus Quickly Shifts From Managing Mobile Devices To Managing Apps And Data

    The managed mobile environment services market is about to go through a fundamental change. Currently, traditional providers focus on managing the device and its security. Moving forward, Forrester...

    • Downloads: 1240
  • For Sourcing & Vendor Management Professionals

    Report:How To Implement The 10 Steps To Multisourcing

    Only meticulous planning will reap the rewards from systematic multisourcing. Forrester's 10-step checklist guides executives through the critical phases of planning, executing, and governing a...

    • Downloads: 35
  • For Sourcing & Vendor Management Professionals

    Report:A Template For Marketing The Vendor Management Office

    The template provides a framework for a senior sourcing or vendor management professional to justify the creation/continuation of a vendor management office (VMO).

    • Downloads: 23
  • For Sourcing & Vendor Management Professionals

    Report:Job Description For The Director Of The VMO

    The Success Of The VMO Hinges On Finding A Director Who Has A Unique Set Of Skills And Capabilities

    At the request of several clients, Forrester has put together a job description and hiring profile for the head of the vendor management office (VMO). This document defines the responsibilities of...

    • Downloads: 732
  • For Sourcing & Vendor Management Professionals

    Report:Satyam's Fraud Leaves Clients In The Lurch

    Chairman Admits To Massive Financial Fraud; Customers Have To Assess Options And Exposure

    On January 7, 2009, Satyam's chairman and founder, B. Ramalinga Raju, tendered his resignation and took responsibility for years of financial fraud. The scale of the fraud in terms of the...

    • Downloads: 418
  • For Sourcing & Vendor Management Professionals

    Report:Vendor Management Efforts Fuel Services Buying

    Improved SLAs And Specifications Prove More Effective Than Ironclad Contracts

    In the second quarter of this year, Forrester surveyed 1,002 North American and European IT services decision-makers to gain a better understanding of their vendor management practices and...

    • Downloads: 258
  • For Sourcing & Vendor Management Professionals

    Report:China's Diminishing Offshore Role

    Market Demand Does Not Match Government And Service Provider Expectations

    When Forrester first looked at China's offshore and global delivery model (GDM) role nearly two years ago, the country was widely viewed as the key challenger to India for offshore supremacy....

    • Downloads: 338