Kate Leggett

VP, Principal Analyst serving Application Development & Delivery PROFESSIONALS

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. She is an accomplished public speaker and frequently presents at industry events such as CRM Evolution. She has been published in The Wall Street Journal, Forbes magazine, and industry publications such as CRM Magazine, KM World, and Destination CRM.

Previous Work Experience

Kate has extensive industry experience, with more than 10 years of leadership at CRM and customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.

Education

Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.

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  • Information Management
  • Past 18 months
  • John Kindervag
  • For Security & Risk Professionals

    Charts & Figures:Network Storage And Database Encryption Adoption

  • For Security & Risk Professionals

    Charts & Figures:Centralized Key Management Adoption

  • For Security & Risk Professionals

    Report:Predictions 2015: Data Security And Privacy Are Competitive Differentiators

    Landscape: The Data Security And Privacy Playbook

    Love him or hate him, Edward Snowden's revelations of widespread National Security Agency (NSA) government surveillance triggered an international discussion and debate on privacy. Suddenly, the...

    • Downloads: 373
  • For Security & Risk Professionals

    Report:Twelve Recommendations For Your Security Program In 2014

    Customer Trust And Digital Disruption Are Key Considerations For Your 2014 Security Strategy

    Every winter Forrester outlines 12 important recommendations for your security and risk management strategy for the coming year. These recommendations stem from our understanding of the current state...

    • Downloads: 1002
  • For Security & Risk Professionals

    Charts & Figures:File-Level And Full Disk Encryption Adoption

  • For Security & Risk Professionals

    Report:The Future Of Data Security: A Zero Trust Approach

    Vision: The Data Security And Privacy Playbook

    Data is the lifeblood of today's digital businesses, and protecting it from theft, misuse, and abuse is the No. 1 responsibility of every S&R leader. Hacked customer data can erase millions in...

    • Downloads: 2480
  • For Security & Risk Professionals

    Report:Rethinking Data Discovery And Data Classification

    Strategic Plan: The Data Security And Privacy Playbook

    Defining data via data discovery and classification is an often overlooked, yet critical, component of data security and control. Security and risk (S&R) pros can't expect to adequately protect data...

    • Downloads: 695
  • For Security & Risk Professionals

    Report:Transform Your Security Architecture And Operations For The Zero Trust Ecosystem

    Landscape: The Security Architecture And Operations Playbook

    Forrester's Zero Trust Model of information security banishes the old security motto of "trust but verify" and replaces it with a new motto: "Verify but never trust." When you're trying to protect...

    • Downloads: 804
  • For Security & Risk Professionals

    Report:TechRadar™: Data Security, Q2 2014

    Road Map: The Data Security And Privacy Playbook

    We designed this report to help security and risk (S&R) leaders develop their road map of data security technologies using Forrester's TechRadar methodology. As data volumes explode, it is becoming a...

    • Downloads: 703
  • For Security & Risk Professionals

    Charts & Figures:Email Encryption Adoption

  • For Security & Risk Professionals

    Report:Top 15 Trends S&R Pros Should Watch: 2014

    Each year, analysts from across Forrester's security and risk research team draw insight from our hundreds of enterprise questions, vendor briefings, and consultations; the 25-plus research projects...

    • Downloads: 653
  • For Security & Risk Professionals

    Report:Protect Your Intellectual Property And Customer Data From Theft And Abuse

    Executive Overview: The Data Security And Privacy Playbook

    Data is the lifeblood of today's digital businesses, but for economic and even political gain, highly skilled cybercriminals and malicious insiders are determined to steal it. Meanwhile, customers...

    • Downloads: 961