Kate Leggett

VP, Principal Analyst serving Application Development & Delivery PROFESSIONALS

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. She is an accomplished public speaker and frequently presents at industry events such as CRM Evolution. She has been published in The Wall Street Journal, Forbes magazine, and industry publications such as CRM Magazine, KM World, and Destination CRM.

Previous Work Experience

Kate has extensive industry experience, with more than 10 years of leadership at CRM and customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.

Education

Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.

2 results in Everything

  • Sourcing & Procurement
  • Customer Experience
  • For Customer Experience Professionals

    Charts & Figures:Government Procurement Can Be A Force For Good

  • For Customer Experience Professionals

    Report:How Governments Can Improve Everyone's Customer Experience

    Smart Procurement Programs Can Help End The Plague Of Bad Customer Experience

    Companies plague US consumers with rampant customer experience (CX) failures, hurting people's quality of life and the nation's economy. But government can help. By creating CX-preferred purchasing...

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