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For Application Development & Delivery Professionals
The Age Of The Customer Gives AD&D Professionals A Chance To Lead The Transformation To A Winning, Customer-First Strategy
For Infrastructure & Operations Professionals
Learn How To Dramatically Increase Customer Experience From Others
For many organizations, customer experience surveys of the IT service desk are already in place. However, if customer experience scores are at unacceptable levels, knowing what and how to change can...
- Downloads: 426
For CIO Professionals
Forrester's US tech market outlook for 2014 and 2015 provided general guidance for US CIOs. But every firm operates in a specific industry. So, in this report, we provide our outlook for tech budget...
- Downloads: 548