Kate Leggett

VP, Principal Analyst serving Application Development & Delivery PROFESSIONALS

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. She is an accomplished public speaker and frequently presents at industry events such as CRM Evolution. She has been published in The Wall Street Journal, Forbes magazine, and industry publications such as CRM Magazine, KM World, and Destination CRM.

Previous Work Experience

Kate has extensive industry experience, with more than 10 years of leadership at CRM and customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.

Education

Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.

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  • Past 18 months
  • Security & Risk
  • Michele Pelino
  • For Security & Risk Professionals

    Report:An S&R Pro's Guide To IoT Security

    How The Internet Of Things Will Shatter Traditional Enterprise Security

    The Internet of Things (IoT), or what Forrester refers to as the connected world, combines technologies that enable devices, objects, and infrastructure to interact with monitoring, analytics, and...

    • Downloads: 342
  • For Security & Risk Professionals

    Report:Define A Compelling Strategy To Secure And Protect Mobile Moments

    Strategic Plan: The Mobile Security Playbook

    Forrester designed this report to help security and risk (S&R) leaders develop comprehensive strategic mobile security plans to secure and protect both employees' and customers' mobile moments...

    • Downloads: 900
  • For Security & Risk Professionals

    Report:Secure IoT As It Advances Through Maturity Phases

    Predict And Prevent Attacks Targeting The Internet Of Things

    The Internet of Things is not a future trend; it is here today, and the risk of attack is real. IoT exploits are reported occurring with increasing frequency, creating a state of concern for...

    • Downloads: 165