Kate Leggett

VP, Principal Analyst serving Application Development & Delivery PROFESSIONALS

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer relationship management (CRM) and customer service strategies, maturity, benchmarking, governance, and ROI. She is an accomplished public speaker and frequently presents at industry events such as CRM Evolution. She has been published in The Wall Street Journal, Forbes magazine, and industry publications such as CRM Magazine, KM World, and Destination CRM.

Previous Work Experience

Kate has extensive industry experience, with more than 10 years of leadership at CRM and customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.

Education

Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.

3 results in Blogs

  • Past 12 months
  • Gene Leganza
  • For Enterprise Architecture Professionals

    Blog:How Will The Data Economy Impact Enterprise Architects?

    No self-respecting EA professional would enter into planning discussions with business or tech management execs without a solid grasp of the technologies available to the enterprise, right? But what...

    • For Enterprise Architecture Professionals

      Blog:Predictions For The Data Economy In 2015

      The data economy — or the system that provides for the exchange of digitized information for the purpose of creating insights and value — grew in 2014, but in 2015 we’ll see it leap...

      • For Enterprise Architecture Professionals

        Blog:Big Changes In Information-related Roles And Processes -- Evolution Or Apocalypse?

        It’s not news that business user self-service for access to information and analytics is hot. What might not be as obvious is the overhaul of information-related roles that is happening now as...