Leslie Owens

VP, Research Director serving Enterprise Architecture PROFESSIONALS

Leslie serves Enterprise Architecture Professionals. She leads a team of analysts who provide research and advisory services on emerging technology, information strategy and architecture, big data, data management, content management, and cognitive engagement. Leslie provides Forrester's coverage of specific information management topics such as enterprise search, semantic tools, information classification, and taxonomies. She helps enterprises improve access to information through strategic application of technology and guidance on process.

Previous Work Experience

Leslie has more than 14 years of experience in the field of information management. Prior to joining Forrester in 2007, she managed the enterprise search program at Abbott Laboratories. In this role, she developed the enterprise search strategy and guided the selection of ontology management software. In addition, she contributed to enterprise initiatives around records management, collaboration, digital asset management, and web content management systems. Prior to Abbott, Leslie developed taxonomies as an independent consultant for Fortune 500 clients.


Leslie holds a master's degree in library and information science from the University of Illinois at Urbana-Champaign, with a focus on cataloging and classification. She holds an undergraduate degree in political science from Duke University.

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34 results in Reports

  • Leslie Owens
  • For Enterprise Architecture Professionals

    Report:The Forrester Wave™: Enterprise Search, Q2 2008

    Autonomy, Endeca, FAST, And Vivisimo Lead A Competitive Market

    Forrester evaluated enterprise search vendors against 147 criteria and found that Autonomy, Endeca, FAST (a Microsoft subsidiary), and Vivisimo lead the market with impressive technical capabilities...

    • Downloads: 3200
  • For Application Development & Delivery Professionals

    Report:Forrester's Data Management Reference Architecture

    Align Data Management Roles To Create Stronger Business Value

    The continuing explosion in data volume, increasing numbers of business users, growing data complexity, compliance requirements, need to support global operations, and growing need for real-time...

    • Downloads: 3194
  • For Enterprise Architecture Professionals

    Report:Market Overview: Enterprise Search

    Google, Microsoft, And Autonomy Face Credible Competitors

    Forrester evaluated 12 enterprise search vendors that vary widely in their brand awareness, cost, and ease of use. Google, Autonomy, and Microsoft are the most well-known names; they own a large...

    • Downloads: 1733
  • For Enterprise Architecture Professionals

    Report:The Critical Role Of A SharePoint Information Architecture

    It's A Blank Slate And A Chance To Get It Right This Time

    SharePoint buyers expect intuitive navigation, contextual search, and easy administration out of the box. But such benefits depend on how content is structured, labeled, and categorized, and they...

    • Downloads: 1857
  • For Enterprise Architecture Professionals

    Report:How To Build A High-Octane Taxonomy For ECM And Enterprise Search Systems

    Enterprises invest in big-ticket information management software such as search, portal, and enterprise content management (ECM) systems, in an effort to eliminate information silos and increase...

    • Downloads: 1984
  • Report:Data And Content Classification: Your Trusted Information Backbone

    The information that powers your business — like a sales forecast or voice of the customer analysis — mixes data (such as inventory counts) and content (such as promotional strategies)....

    • Downloads: 1638
  • For Application Development & Delivery Professionals

    Report:Business Intelligence (BI) Polishes Its Crystal Ball

    IBM's SPSS Deal Nudges Analytics Industry Toward Deeper Predictive Focus

    Enterprise strategic, tactical, and operational decision-makers want to understand past and present activity but also anticipate the future to avoid being blindsided by seemingly hidden events. How...

    • Downloads: 1583
  • For Enterprise Architecture Professionals

    Report:Best Practices: Reinventing The Corporate Library

    Knowledge workers and the companies they work for will only thrive if they have the best information. People have been lulled into thinking that there are just two places where information exists:...

    • Downloads: 1304
  • For Enterprise Architecture Professionals

    Report:Text Analytics Takes Business Insight To New Depths

    An Obscure Technology Has Found Its Killer App

    Customers, employees, and competitors critique products and plans in increasingly public places, like Twitter and discussion forums. It's not just idle chatter. When Forrester asked how much...

    • Downloads: 1271
  • For Enterprise Architecture Professionals

    Report:Enterprise Search: Six Key Trends To Watch

    First-generation enterprise search was not easy to use and produced unsatisfactory results from a usability and relevance standpoint. Today's knowledge workers demand role-specific, contextual search...

    • Downloads: 1158
  • For CIO Professionals

    Report:Disciplined Social Innovation

    Three Firms Achieve Tangible Results

    Companies depend on innovation to sprint out of the current economic doldrums and to return to profitability and growth. Innovation is a discipline with established best practices, needed skill sets,...

    • Downloads: 1072
  • For Enterprise Architecture Professionals

    Report:The Best And Worst Of Site Search 2010

    Forrester reviewed the search functionality on the corporate Web sites of the top 50 US companies according to revenue. Almost all of the search engines executed queries very quickly, but the...

    • Downloads: 986
  • For Enterprise Architecture Professionals

    Report:SharePoint 2010: Search Improved, But Think Twice About FAST Search Upgrade

    Microsoft recently unveiled the public beta of SharePoint Server 2010 and the public beta of FAST Search for SharePoint. Information professionals will welcome the new ability to centrally manage...

    • Downloads: 1101
  • For Enterprise Architecture Professionals

    Report:Got Content? You Need Information Architects

    The inability to find content, a lack of compliance, and poor customer experiences all add up to real costs. If you care about getting the right information to the right people at the right time and...

    • Downloads: 1031
  • For Enterprise Architecture Professionals

    Report:Top Five Information Access Predictions For 2009

    Forrester's clients are frustrated by their inability to get enterprise search to work as advertised. Facing tough economic times in 2009, information and knowledge management (I&KM) professionals in...

    • Downloads: 750
  • For CIO Professionals

    Report:Predictions 2014: All Things Data

    The availability of data inside and outside the firewall and the plethora of creative opportunities to use it are changing how businesses operate. By the end of 2014, we can be sure that computing...

    • Downloads: 829
  • For Enterprise Architecture Professionals

    Report:Q&A: Search Fundamentals For Information & Knowledge Management Pros

    Search administrators shouldn't expect business and technology leaders to grasp the ins and outs of information retrieval. Even people who work on intranet and Web 2.0 projects don't always...

    • Downloads: 936
  • For Enterprise Architecture Professionals

    Report:Don't Throw Away That Corporate Taxonomy Just Yet!

    Why Social Tagging Won't Replace Formal Classification

    Social tagging is a popular approach to organizing and finding digital content — such as Web pages, videos, and photos — on the Web. Useful on a personal level, social tagging can also...

    • Downloads: 802
  • For CIO Professionals

    Report:Office 2013: A Breakthrough In Productivity

    Highly Integrated With A Risk Of Lock-In

    Microsoft looks to strike three very familiar chords with the release of Office 2013: mobile, social, and cloud. Each has become table stakes for enterprise software, and in order for Microsoft to...

    • Downloads: 622
  • For Security & Risk Professionals

    Report:Searching For eDiscovery Cost Control

    Search Products Play A Small But Important Role

    Search is a critical component of the eDiscovery process, but search in the context of litigation differs from other enterprise search initiatives. As escalating volumes and types of information...

    • Downloads: 667
  • For Enterprise Architecture Professionals

    Report:A Snapshot Of Today's Content And Collaboration Professional

    Putting senior managers in place to lead content and collaboration initiatives for their organizations is a growing imperative. Our ongoing work with Forrester clients indicates that the skills mix...

    • Downloads: 670
  • For Security & Risk Professionals

    Report:Search And eDiscovery: Current Trends, Attitudes, And Challenges

    The data highlighted here will include key findings from Forrester's December 2008 Global Role Of Search In eDiscovery Strategy Online Survey.

    • Downloads: 8
  • For Enterprise Architecture Professionals

    Report:Take Control Of Your Content

    How To Identify Nonessential Clutter To Safeguard And Make The Most Of The Content That Matters

    There's probably a lot of junk digital content in your enterprise that no one feels ready or authorized to delete. Redundant and unnecessary information sloshes around in content management systems...

    • Downloads: 659
  • For Enterprise Architecture Professionals

    Report:How To Measure Search Success: Goals First, Then Metrics

    Content and collaboration professionals struggle to measure the success of search functionality on publicly facing websites and intranets. They mine through diverse data to answer questions like:...

    • Downloads: 564
  • For Enterprise Architecture Professionals

    Report:Why You Need Enterprise Strategy For Desktop Search

    Information workers waste a lot of time searching for information that they already have. The daily torrent of email, calendar entries, tasks, notifications, and documents means that even the most...

    • Downloads: 494