About Forrester

Forrester (Nasdaq: FORR) is one of the most influential research and advisory firms in the world. We work with business and technology leaders to develop customer-obsessed strategies that drive growth. Forrester’s unique insights are grounded in annual surveys of more than 675,000 consumers and business leaders worldwide, rigorous and objective methodologies, and the shared wisdom of our most innovative clients. Through proprietary research, data, custom consulting, exclusive executive peer groups, and events, the Forrester experience is about a singular and powerful purpose: to challenge the thinking of our clients to help them lead change in their organizations.

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Refund policy


If you purchased an individual research document or Webinar and are not completely satisfied, please notify us within 24 hours of your purchase for a full refund.


Forrester will refund the full registration fee if notified in writing four weeks before an Event. Cancellations made between two and four weeks prior to an Event are subject to a 50% service charge. No refunds will be given for cancellations made less than two weeks prior to an Event.

To initiate your refund request for Events in the US, please email our team at events@forrester.com or call +1 888-343-6786. For Events in EMEA, please contact eventsemea@forrester.com (+31 (0)20 305 4848). For Events in APAC, please contact eventsapac@forrester.com (+65 6426 7019).