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Paul D.  Hamerman

Paul D. Hamerman

Vice President, Principal Analyst Serving Application Development & Delivery Professionals

As an analyst on the Applications Development & Delivery team at Forrester, Paul focuses on human resources management and financial applications, as well as trends and directions in the overall market for enterprise applications. His work includes analyzing market trends in technology adoption, business process best-practices, software market sizing and segmentation, competitive analysis, application deployment models (e.g., SaaS), and next-generation technologies.

Paul works extensively with both applications user clients (technology buyers) and vendor clients, internationally and across a wide variety of industries. He assists corporate and governmental user organizations with vendor selection, upgrade decisions, and business process optimization strategies. Paul advises software vendors and services providers on product strategies, competitive dynamics, product capabilities, partnering strategies, and M&A opportunities.

Previous Work Experience

Paul came to Forrester through its 2003 acquisition of Giga Information Group. He has been an industry analyst for 12 years and has 30 years of overall experience in research and advisory services, management consulting, and systems integration. Prior to joining Forrester, Paul was a management consulting practice director with The Hunter Group, specializing in financial and human resources systems. He also held consulting management positions with Coopers & Lybrand and Ernst & Young, and he has served as a guest lecturer at Virginia Commonwealth University in its Executive Masters in Information Systems program for the past 5 years. Paul is frequently quoted in major media publications on industry trends in applications software, and is a frequent speaker on webcasts and industry events.

Education

Paul earned a B.A. in economics from Connecticut College and an MBA from Duke University's Fuqua School of Business. He is a certified public accountant (CPA) and a certified management accountant.

Paul D. Hamerman

Vice President, Principal Analyst Serving Application Development & Delivery Professionals

As an analyst on the Applications Development & Delivery team at Forrester, Paul focuses on human resources management and financial applications, as well as trends and directions in the overall market for enterprise applications. His work includes analyzing market trends in technology adoption, business process best-practices, software market sizing and segmentation, competitive analysis, application deployment models (e.g., SaaS), and next-generation technologies.

Paul works extensively with both applications user clients (technology buyers) and vendor clients, internationally and across a wide variety of industries. He assists corporate and governmental user organizations with vendor selection, upgrade decisions, and business process optimization strategies. Paul advises software vendors and services providers on product strategies, competitive dynamics, product capabilities, partnering strategies, and M&A opportunities.

Previous Work Experience

Paul came to Forrester through its 2003 acquisition of Giga Information Group. He has been an industry analyst for 12 years and has 30 years of overall experience in research and advisory services, management consulting, and systems integration. Prior to joining Forrester, Paul was a management consulting practice director with The Hunter Group, specializing in financial and human resources systems. He also held consulting management positions with Coopers & Lybrand and Ernst & Young, and he has served as a guest lecturer at Virginia Commonwealth University in its Executive Masters in Information Systems program for the past 5 years. Paul is frequently quoted in major media publications on industry trends in applications software, and is a frequent speaker on webcasts and industry events.

Education

Paul earned a B.A. in economics from Connecticut College and an MBA from Duke University's Fuqua School of Business. He is a certified public accountant (CPA) and a certified management accountant.

Paul D. Hamerman's Research

Most RecentMost Popular
  • For Application Development & Delivery Professionals

    REPORT: The SaaS Customer Success Life Cycle

    Continuous Improvement: The Business Applications Playbook

    September 5, 2017Paul D. Hamerman, Liz Herbert

    Software-as-a-service (SaaS) is more than just a software deployment model; it's a business model that ties vendors' success to your own. To drive upsell and renewals and achieve profitability, leading SaaS vendors are embracing customer success programs that help clients achieve long-term business results. This report outlines a life-cycle approach for customers to achieve success with SaaS vendors and gives application development and delivery (AD&D) pros and business stakeholders guidance for sustaining productive SaaS vendor relationships. This is an update of a previously published report; Forrester reviews and updates it periodically for continued relevance and accuracy.

  • For Application Development & Delivery Professionals

    REPORT: The Forrester Wave™: SaaS Human Resource Management Systems, Q3 2017

    Eight Comprehensive HR Solution Providers That Matter And How They Stack Up

    August 22, 2017Paul D. Hamerman

    In our 35-criteria evaluation of software-as-a-service (SaaS) HR management systems providers, we identified the eight most significant ones — ADP, Ceridian, Meta4, Oracle, Ramco Systems, SAP SuccessFactors, Ultimate Software, and Workday — and researched, analyzed, and scored them. This report shows how each provider measures up and helps application development and delivery (AD&D) professionals and their HR business stakeholder clients make the right choice.

  • For Application Development & Delivery Professionals

    REPORT: SaaS Adoption 2017: If You Aren't Using SaaS Broadly, Your Business Risks Falling Behind

    SaaS Improves Business Results Due To Greater Innovation And Agility — And Is Increasingly The Foundation For Business Opportunities

    June 29, 2017 Liz Herbert, Paul D. Hamerman

    SaaS continues to grow across categories and geographies, fueled by buyer demand for business agility, growing comfort with the model, and a maturing market of SaaS offerings. This maturing market has substantial implications for application development and delivery (AD&D) pros — including a vibrant and growing services provider market for SaaS and the rise of SaaS app stores. Read this report to find out more about where, why, and how your peers are adopting SaaS and what it means for you.

  • For Application Development & Delivery Professionals

    REPORT: Grow Your Revenue Stream With Customer-Centric Finance Technology

    Recalibrate Your Finance Technology Strategy To Grow Revenue, Increase Customer Value, And Transform Your Business

    May 19, 2017Paul D. Hamerman

    Costs, controls, and compliance — the three C's of finance — are essential but do not strategically align to growth and innovation in your business. A fourth C — the customer — is a strategic key for finance to drive revenue growth. Customer-centric finance is an approach that enables business models, performance measures, and systems to adapt to the customers' changing expectations in the digital age. Application development and delivery (AD&D) professionals working on finance must help transform these systems and processes to support growth and innovation strategies. This is an update of a previously published report. Forrester reviewed and revised it for continued relevance and accuracy.

  • For Application Development & Delivery Professionals

    REPORT: The Digital Employee Experience Drives Engagement And Productivity

    Employees Need A Consumer-Grade Environment To Connect With Work

    April 14, 2017Paul D. Hamerman, Claire Schooley

    In the digital age, the workforce expects a technology-driven employee experience that reflects the level of innovation in consumer-grade customer experiences. Employees can benefit from an enriched and seamless contextual experience that drives engagement, advocacy, retention, and productivity. This report gives application development and delivery (AD&D) leaders a conceptual architecture and strategy for the next-generation digital employee experience (DEEx).

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