Phil Murphy

VP, Principal Analyst serving Application Development & Delivery PROFESSIONALS

Phil serves Application Development & Delivery Professionals by helping them streamline and modernize their application portfolios and transition their application strategies, organizational structures, and sourcing approaches for the age of the customer (AoC). AoC represents the cumulative effect of today's hottest business technology (BT) trends — mobile, customer experience, cloud, and big data. AoC forces will drive BT professionals to rationalize, modernize, and better manage their application portfolios to help business leaders thrive in this new, highly competitive, and customer-focused landscape.

Phil's research is targeted at application professionals, but it also draws substantial interest from enterprise architects, CIOs, and other BT professionals.

Previous Work Experience

Phil's IT career began in 1982 and he has held positions with: the Commonwealth of Massachusetts (consultant); Boston University (application developer); and Cullinet Software, where he developed commercial ERP applications and consulted with Cullinet's customer base before being promoted to MIS director. When CA bought Cullinet in 1989, Phil joined insurance company startup Arbella Mutual Insurance as director of applications, working with a management team to create an IT department and implement its initial applications/operating environment. In 1992, Phil accepted a director-level position with the National Council on Compensation Insurance (NCCI), where he directed a team that developed and distributed commercial software, implemented packaged financial applications, and rolled out the nation's first Internet-based information service to the worker's compensation insurance industry. Phil held the top management position in NCCI's $26 million Y2K program office — leveraging offshore programming resources to remediate applications and onsite staff to execute Y2K testing, effectively creating a round-the-clock remediation process.

Phil joined Giga Information Group in 1997 as an industry analyst, covering the Y2K phenomenon, and he was promoted to the position of managing director of research for its e-practices group in 2000. Since Forrester bought Giga in 2003, Phil has been bringing his broad technical and managerial experience to bear on application and IT management topics that concern Forrester's diverse client base.

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14 results in Reports

  • Phil Murphy
  • CIO
  • For CIO Professionals

    Report:IT MOOSE Management — 20 Best Practices

    How CIOs Should Measure IT Maintenance And Ongoing Operations

    How does a CIO judge whether he or she is using IT resources in the most effective and efficient manner? If the CIO is successful, how does he or she demonstrate this to the CEO and senior...

    • Downloads: 2746
  • For CIO Professionals

    Report:CIOs Must MAP A Strategic Application Plan

    Align IT Execution To Business Needs With Vision, Context, And Orchestration

    The duties performed by CIOs are analogous to those of big-city mayors — neither executive has the chance to build a community from scratch, and most inherit a series of problems from...

    • Downloads: 1808
  • For CIO Professionals

    Report:Managing IT When Times Get Tough

    Proactive CIOs Will Help Firms Amid Economic Uncertainties

    Macroeconomic conditions, whether they are downturns or boom times, broadly shape the CIO's job, but the firm's own context drives action. The reality is that any business at any time may need to...

    • Downloads: 1597
  • For CIO Professionals

    Report:Develop Metrics Thoughtfully To Streamline Application Portfolios Successfully

    CIOs will be stuck with burdensome, expensive application portfolios until they take the steps necessary to rationalize and streamline the portfolios. But streamlining the portfolio with poor...

    • Downloads: 1576
  • For CIO Professionals

    Report:CIOs: Reduce Costs By Scoring Applications

    Lower Maintenance Costs And Change IT Demand Governance

    As long as IT spends the majority of the IT budget for "lights on" operational and maintenance activities against existing applications, CIOs will be criticized by business executives for their...

    • Downloads: 1612
  • For CIO Professionals

    Report:Topic Overview: Legacy Applications

    Forrester's Reference Guide For Effective Management Of Legacy Applications

    As an industry, IT tends to dismiss rather than reuse previous technology genres and, as a result, has spent vast sums to rip and replace technology for technology's sake, often at the expense of...

    • Downloads: 1475
  • For CIO Professionals

    Report:The Application Management Continuum Offers CIOs A Contemporary Approach To Modernization

    The technology needs of an industry evolve and mature unevenly — in the early years, companies replace technology frequently to scale in step with organic growth. As the industry matures, it...

    • Downloads: 1163
  • For CIO Professionals

    Report:Budget Adjustments For CIOs In Lean Economic Times

    What To Cut And What Not To Cut When The Budget Ax Must Fall

    CIOs have faced lean economic times with regularity over the past four decades, and they will inevitably face lean times again — it isn't a question of whether they will happen but when....

    • Downloads: 916
  • For CIO Professionals

    Report:APM Trends: Bank Assessed The Ability Of Core Applications To Suit Future Business Plans

    The business leaders in one bank regularly plan business strategy several years into the future. During these sessions, leaders pose forward-looking questions: "How much will our business change...

    • Downloads: 537
  • For CIO Professionals

    Report:APM Trends: Board-Mandated Cuts To The IT Budget Spur A Global Bank To Adopt APM

    The impetus for streamlining application portfolios can originate from many different directions and catalysts. In this case it was simple: The bank's board of directors mandated that IT management...

    • Downloads: 528
  • For CIO Professionals

    Report:Academic Programs Are Beginning To Offset Anticipated Mainframe Talent Shortages

    CIOs who question whether a lack of younger workers with mainframe skills will influence their hardware platform choices are asking the wrong question. At issue isn't the viability of the zSeries...

    • Downloads: 384
  • For CIO Professionals

    Report:CIOs: Attack Weak Application Maintenance Processes That Stifle IT Productivity

    Forrester surveyed 221 IT decision-makers about their application maintenance habits and preferences — how they organize, budget, and transfer knowledge, as well as what they would do to...

    • Downloads: 411
  • For CIO Professionals

    Report:The Baby Boomer Retirement Crisis Is A Looming Corporate Threat

    The coming surge in the retirement of workers born into the Baby Boomer generation represents a significant risk to private-sector and public-sector organizations that cannot be ignored. The problem...

    • Downloads: 229
  • For CIO Professionals

    Report:Planview Buys Business Engine As PPM Consolidation Continues

    Firing the next salvo in the rapidly consolidating project portfolio management (PPM) market, Planview publicly announced its acquisition of competitor Business Engine on February 13, 2007, although...

    • Downloads: 65