Philipp Karcher

Sr Analyst serving Application Development & Delivery PROFESSIONALS

Phil serves Application Development & Delivery Professionals. His current research focuses on digital video technologies used in marketing, the media industry, and the workplace. Phil also researches videoconferencing products and services with an emphasis on how businesses use video to better communicate and collaborate with their employees, partners, and customers. As a senior analyst, Phil helps clients navigate the market and maximize the business value of their technology investments. He also advises technology vendors on market dynamics, buyer demands, competitive landscape, and go-to-market.

Previous Work Experience

Phil has been a key contributor to Forrester's workforce technology assessments — a quantitative approach to help professionals and the teams they work with have a fact-based conversation about employees' technology adoption and requirements. Before he was an analyst Phil was a researcher on Forrester's Content & Collaboration team and a senior research associate on the Sourcing & Vendor Management team. In those roles, he interviewed hundreds of IT professionals and technology vendors while conducting primary and secondary research for research reports and consulting engagements.


Phil has a B.S. in business administration from Boston University's School of Management.

Philipp Karcher's Research

  • For CIOs

    Report: TechRadar™ For Content & Collaboration Professionals: Enterprise Video, Q1 2011

    Enterprises increasingly use video in a wide range of use cases, changing how they collaborate, issue communications, train their employees, and even talk to customers. But the transformational ...

    • Downloads: 1277
  • For Sourcing & Vendor Management Professionals

    Report: Market Overview: Service-Level Management Tools For Outsourcing Governance

    The advent of new service delivery models and the rise of multisourcing have complicated an already difficult task for clients — monitoring vendor performance and ensuring that contractual...

    • Downloads: 1160
  • For CIOs

    Report: The State Of Workforce Technology Adoption: US Benchmark 2011

    This report is a graphical analysis of Forrester's Q2 2011 US Workforce Technology And Engagement Online Survey of 4,985 US information workers. Armed with this baseline data from every US indus...

    • Downloads: 884
  • For Application Development & Delivery Professionals

    Report: How To Create A Knockout Social Business And Collaboration Strategic Plan

    Social business and collaboration programs can redefine work by changing the way employees connect with each other and the information they need to do their jobs. However, programs fall flat whe...

    • Downloads: 933
  • For CIOs

    Report: Best Practices: Leveraging Live Streaming And On-Demand Video In The Enterprise

    A growing number of content and collaboration professionals are interested in using webcasting and YouTube-like video portals internally for corporate communications and training. Why? They reco...

    • Downloads: 850
View all of Philipp Karcher's Research

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